My husband and I arrived around 2 pm on a Saturday afternoon. It didn't seem overly busy, but it still took 10 minutes to get water and then another 5 - 10 for before our server took our order. During the order process, the server wasn't unfriendly, but he certainly wasn't helpful either. Once our order was in, we had to wait quite a while for our appetizers and then only one of them came. We had long finished our spring rolls before the other appetizer arrived. While waiting, the table behind us got up and left because they had been sitting so long without anyone attending to them. I don't think their complaints made it beyond the girl at the desk.
When the food finally came, I notified the server that one of the dishes had the wrong protein. At first he tried to say that he heard "mock chicken", not tofu, but when he finally checked his order pad, he realized he had brought us the completely wrong dish. Apparently he had grabbed one of our plates and one from someone else's order. He quickly returned it to the kitchen and brought our other dish out. The food did taste good, but the top layer was luke warm at best, which meant it had been sitting. During the meal, our water glasses were never refilled; they were both empty when we left.
Generally we go to Tamarind, but given all of the high reviews for this restaurant, we thought we'd check it out. We definitely won't be back. We thought the menu diversity was a little better at Taste of Thai, but the food and service are better at Tamarind!
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