The toilet leaked water all over the floor. When we notified guest services, they sent a maintenance person immediately, rather than ask when a convenient time for us would be. We had to wait in the room to be able to take showers and get ready for our day while he worked on it, interrupting our plans. We asked to be switched into another room, but were told we had to check out and come back by 2PM to check into a new room, which would have interrupted our day plans, the only reason we were there. The maintenance person was unable to fix the problem while we waited, so he placed a rag on the floor to soak up the water and said he'd be back. The rag was still there when we came back that night. Housekeeping had not come to our room, made our beds, or replaced our towels. Water dripped onto the toilet, and anyone using it, from a vent above the toilet. As we communicated our issues to guest services throughout our stay, no one ever really did anything to address them, improve our stay, or even apologize for the inconveniences. The response I received to one phone call was a simple, "Alrighty." I've had a better experience at the motel down the road than I had at this hotel. As a Marriott Rewards member, I was actually staying there for free and I wouldn't go back. This felt more like Marriott Punishment program. Room issues are one things, but indifferent service, or lack thereof, is inexcusable.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Marriott, Priceline and Orbitz so you can book your Fairfield Inn & Suites Ithaca reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.