I had to write Banfi's the following letter:
On Saturday May 27, 2006 my family dined at Banfi’s Restaurant in celebration of my second sister graduating from Cornell. We had had an enjoyable meal two years prior for my other sister’s graduation dinner. However this year, the experience left much to be desired.
While the Shrimp Cocktail appetizer and Caesar Salad were both delicious and attractively prepared, I have complaints about nearly every other aspect of the meal.
Bread was only offered to our table once. Most of our party ordered the fillet of beef which was prepared adequately, albeit a little salty. The two of us who did not order the beef were woefully disappointed. My husbands’ fish fillet dinner was dry and overcooked. My mushroom risotto was the joke of the meal: the presentation left something to be desired, the texture was rather chewy and the rice seemed undercooked, the flavor was bland and not reminiscent of mushrooms. We passed the risotto around our table so everyone could taste just how bad it was. Despite 2/3 of the dish remaining on my plate when our server returned at the end of the meal, and my comment to her that it was terrible, we were offered no recompense or apology.
Then on to the dessert buffet, which we had hoped would be the highlight of our meal. We found ourselves waiting on line for the chance to try the crème brûlée or tiramisu. However the tiramisu never showed and the crème brulee seemed unattainable. The other desserts on the buffet table were inadequately maintained and the table was filthy.
To top off my evening, which was spent waiting for bread, not eating my terrible dinner, and waiting on line for crème brulee, the restaurant manager asked us to relinquish our table as others were waiting.
I find some solace in knowing that I’ll not have to return to Banfi’s now that I no longer have family members attending Cornell. But I feel compelled to share this last unpleasant experience with you in hopes that you might improve the service and make the dining experience more pleasurable for others.
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