I go to Agava at least once a week, since I live nearby. I love the food, really enjoy the atmosphere (except on trivia nights- it is so LOUD!), and often enjoy the service. However, I have had several experiences which make me think they don't do a great job of vetting and hiring their waitstaff. For example, the other night I was with a friend who was not feeling well and just wanted something to calm her stomach, so she asked if they could just make a plain flatbread with olive oil only on it, and the server replied "No, the cooks don't like to modify menu items." That was really disappointing, as I've spoken to the people who make the flatbreads and they are always happy to help in whatever way they can. Also, the staff is obviously very jaded by living in a college town. I have had them tell my (mid-twenties) group of 3 that we could not get separate checks and then walk up to the group of 4 (in their forties) next to us and offer to split up the bill.
The thing is, I will keep going back, because I really do think the food is worth it. I just really wish they would put more thought into who they're hiring and try to find people who are polite to all their clientele all the time.
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