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“Good clean hotel” 4 of 5 bubbles
Review of Islandia Marriott Long Island

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Islandia Marriott Long Island
Ranked #1 of 2 Hotels in Islandia
Certificate of Excellence
Level Contributor
57 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Good clean hotel”
4 of 5 bubbles Reviewed July 18, 2014

This is my preferred hotel when staying in Islandia. It has free shuttle to train station and to near by places. nice and friendly stuff and big clean rooms. The breakfast is very rich. I would recommend staying there

  • Stayed January 2014, traveled on business
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Uri S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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743 reviews from our community

Traveler rating
    441
    175
    85
    25
    17
See reviews for
196
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296
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (146)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Turkish first
  • Any
English first
Patterson, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 15, 2014

The experience was wonderful. I received an email offering the mobile app to quicken the check in process. The staff was courteous and helpful. I realized after leaving that I had left my necklace there and I knew it would be gone forever BUT the staff, Margot & Emeli in particular, were honest and found it!! I couldn't be happier.

  • Stayed July 2014, traveled with friends
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank mariadinj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake Wylie, South Carolina
Level Contributor
40 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed July 15, 2014

We have come to enjoy spending our last night of visiting Long island at the Marriott Islandia. Not only is it close to the airport but also to the LIE for times when we are driving. What continues to make our stays so enjoyable is the incredible hospitality of the staff and the beautiful rooms in the hotel. This particular trip we traveled by plane and had some difficulty getting our boarding passes to print out in the Business Center. Jennifer at the front desk was quick to offer assistance and we had our boarding passes in hand within minutes. She is the prototype of staff members that we have come to enjoy with each of our stays at the Islandia and we thank her and the rest of the staff that made our most recent visit so enjoyable. We look forward to a return stay in the Fall.

Room Tip: We have been on three different floors and at different locations in the hallways and each room has...
See more room tips
  • Stayed July 2014, traveled with family
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TeeandG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Islip Terrace, New York
1 review
5 of 5 bubbles Reviewed July 10, 2014

What a great experience from beginning to end. Karyn Geoghan helped us with the reservation. She was courteous, helpful and full of information, it was a great beginning. Once we arrived each staff member greeted us warmly and asked if we needed anything. We were disappointed that there was no refrigerator in the room, but this was quickly fixed. The pool was fantastic! It was tucked away in the corner and was perfect. The pool was very clean and well maintained. The pool cleaning staff came to clean up every 30 minutes or less and made sure the floors and towels were all ok. The hotel was dated a bit, but this was quickly overlooked ( & forgotten) due to the brilliant hospitality we received everywhere we turned. The staff exceeded our expectations and we look forward to our next.

  • Stayed June 2014, traveled with family
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank flygirlisp73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harrisburg, Pennsylvania
2 reviews
5 of 5 bubbles Reviewed July 8, 2014 via mobile

I've been staying at this hotel routinely for the last four months. There are many choices on the island for a hotel, but the service by the staff here is exceptional and makes you want to come back. Between Jen in catering, jasmine and John at the bar, cassidy in food and beverage, and John in sales there is one thing that unifies all -- their passion for customer service. Spending way too my nights at the hotel it's nice to be greeted by a warm smile, friendly welcome, and your drink waiting when you walk in. A place where service remains in the business.

Stayed July 2014, traveled on business
Helpful?
Thank wzbtqv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
5 of 5 bubbles Reviewed July 8, 2014 via mobile

Jasmine Pack is an incredible person and provided outstanding service. She is funny and witty and an overall pleasure. I will make sure to book a room here again at the Marriott largely due to the fact Jasmine will be here.

Stayed July 2014, traveled on business
Helpful?
Thank Brian L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ontario, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed July 8, 2014

We stayed here 3 years ago and the air conditioning in the room above us failed, causing a flood in our room.
We were booked into this horrible hotel through a baseball booking last weekend, and arrived to a tired old hotel, certainly not your typical Marriott, water stains in the ceilings, filthy curtains, and an air conditioning unit that was full of dirt and mold.
Our room door didn't close, or lock it took three calls to the front desk to have the "engineer" come twice to fix it, final result was the desk chair propped under the door handle and deadbolt on door at night. Couldn't leave anything of value in room as I mentioned above door didn't close, and lock didn't latch, and the housekeeping staff did not slam door behind them to ensure door closed.
Only bonus was we never needed a key to enter our room, downside to that is no one else did either.
No one seemed concerned that my room door didn't automatically close behind us or that it was a fire code violation, but girls at front desk constantly assured me it was going to be fixed.
Asked for a manager 6 times, finally got one as we were checking out. Was told he was sorry, and someone would be in touch, to date have not received a call from the hotel.
Lots of other newer hotels in area, only stay here as a last resort!
Definitely would NOT recommend

Room Tip: Stay at the Hilton down the street
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  • Stayed July 2014, traveled with family
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank BaseballMum2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damien H, General Manager at Islandia Marriott Long Island, responded to this review, July 9, 2014
Hi Baseball Mum!

I just read your review and I will address a few of the issues you experienced but I will also contact you personally to get more information so I can really get to the bottom of your door issue. This was beyond upsetting to me...

As to the hotel appearance, we are well aware of the blemishes and have a multimillion dollar renovation scheduled to begin and finish by the end of the year. This will be an amazing transformation, I can guarantee you that. As to the HVAC unit being dirty, truly I am shocked as these are brand new units purchased and installed this year and we just went through each one (as we do every three months) to change the filters. When I contact you I will need the room number you stayed in so I can address this ASAP.

The worst part of this is the service provided (our specialty) by the Front Desk and Engineering. I am upset and ashamed that 1) your door was never fixed 2) you had to call multiple times and 3) our complete lack of follow through by the Hosts, Engineering team and Management. I can assure you this will be addressed.

I hope that after these past two stays, you will give us one more chance. I know that the service failures were a fluke and that you will be highly impressed with the "look" of the hotel by January 2015. Talk to you personally soon...

Damien
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Islandia Marriott Long Island

Property: Islandia Marriott Long Island
Address: 3635 Express Dr N, Islandia, NY 11749-5300
Location: United States > New York > Long Island > Islandia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 2 Hotels in Islandia
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Islandia Marriott Long Island 3.5*
Number of rooms: 278
Official Description (provided by the hotel):
Work, play, and relax in style at the Islandia Marriott Long Island. With a renovated Great Room and a convenient location 10 minutes from Long Island MacArthur Airport, our hotel inspires extraordinary experiences here in the Hauppauge area. Sophisticated guest rooms showcase luxury bedding, free high-speed Internet, and well-appointed bathrooms, as well as flat-screen TVs and added perks like room service. Gather with friends in our newly renovated Great Room, or enjoy a meal at our Bistro Fifty-Eight restaurant and a drink at the bar; both feature a warm and inviting environment, thanks to an enclosed atrium infused with natural light. Plan your Ronkonkoma-area event at our hotel, and make use of our 12,000 square feet of flexible venue space. And be sure to explore while you're here; our hotel is located near Port Jefferson, the charming village of Patchogue, Fire Island, terrific wineries, and great biking trails. We look forward to your visit here at the Islandia Marriott Long Island! ... more   less 
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Also Known As:
Marriott Islandia Long Island Hotel Islandia
Islandia Marriott

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