We stayed in this hotel last weekend for a baseball tournament at Baseball Heaven so it was a blocked set of rooms that we had to pay in full a month ahead of time. I had requested 2 double beds but one of the mothers had requested 2 rooms both with double beds and they could only give her one so I had to trade as I had just me in my room and they had 3 adults so staying in one king bed was not convenient at all and the hotel was fully booked already. My room was handicapped room and the only good thing I would say is the bed was awesome other than that service, bathroom, door and front desk issues. Upon check in the key card worked but there was obvious issues with the door but since we got in late (after 6 pm and needed to head out for dinner) I waited to address my issues till the morning. In the morning I used the shower (which is handicapped) and even with the shower head pointed mostly towards the wall the shower head sprayed out towards the other side and after a short shower the bathroom floor was 1/2 flooded so I had to put down 2 large bath towels to keep from falling. Upon leaving for awhile I went to front desk to address these issues and the girl said she would have an "engineer" look at it immediately and I gave her permission to go now even though I was running out the the store. I returned about an hour later to pick up my son and headed to baseball and returned about 8 hours later with nothing resolved so had to go back down and complain again, this time a guy came up to look at the door and spent 10 minutes trying everything he can to fix it, finally works better but wasted my time. I also feel that a hotel should offer some complimentary breakfast and wifi which it did not. I also find the elevator issue ridiculous as they have 2 main elevators and average wait time was 5-10 minutes to get to the floor you needed to get to. The first night coming in I had a cast/bandaged right leg in a boot and the elevator security guard said I had to get off, we had exceeded the limit, which was less than 10 people and way under 2000 lbs so now I am stuck waiting when why do you need someone to man the elevators and why are they so slow? Why do you press down and it indicates down but it goes up first? I would worry as the fire plan seems so confusing as I even attempted to take the stairs and ended up down at the bottom and no exit or at least the door did not allow me to get out? I have been to cheaper hotels with better service, wifi free, free breakfast and updated to the 2000's at least. I think you need to spend some money, renovate, update and fix or add more elevators for faster service! I will never stay here or recommend here to anyone who ever plans on attending anything in this area.
- Official Description (provided by the hotel):
- Work, play, and relax in style at the Islandia Marriott Long Island. With a renovated Great Room and a convenient location 10 minutes from Long Island MacArthur Airport, our hotel inspires extraordinary experiences here in the Hauppauge area. Sophisticated guest rooms showcase luxury bedding, free high-speed Internet, and well-appointed bathrooms, as well as flat-screen TVs and added perks like room service. Gather with friends in our newly renovated Great Room, or enjoy a meal at our Bistro Fifty-Eight restaurant and a drink at the bar; both feature a warm and inviting environment, thanks to an enclosed atrium infused with natural light. Plan your Ronkonkoma-area event at our hotel, and make use of our 12,000 square feet of flexible venue space. And be sure to explore while you're here; our hotel is located near Port Jefferson, the charming village of Patchogue, Fire Island, terrific wineries, and great biking trails. We look forward to your visit here at the Islandia Marriott Long Island! ... more less
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- Also Known As:
- Marriott Islandia Long Island Hotel Islandia
- Islandia Marriott