I called The Mountain Club to make reservations as a friend of mine is getting married there this summer. When calling reservations I spoke with someone named Isabella who was rude and uncooperative. I was asking questions about the different types of rooms they have as we're traveling with a big party. I was told "to shut my mouth and let her explain what they offer and then I can make my decision." Are you serious? I felt like I was on the job interview scene from Step Brothers. What a joke. I told her I would have to speak with her manager at the end of the call. After that she was semi helpful but not really. Once I (finally) got on the phone with the manager she told me she was "only the manager on duty" and they don't record their phone conversations so she has no idea of what was actually said. Completely unacceptable.
- Official Description (provided by the hotel):
- Following the rustic elegance so prevalent in the grand Catskill mountain lodges being constructed in many of the top resorts nationwide, the Kaatskill Mountain Club is set to pamper guests with luxurious lodging accommodations, exceptional services and a full array of four-season mountain amenities. The Kaatskill Mountain Club is the obvious choice when only the best will do. ... more less
- Also Known As:
- Kaatskill Mountain Club Hotel Hunter
- Kaatskill Mountain Hotel
- Kaatskill Mountain Hunter