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Country Inn & Suites By Carlson, Big Flats (Elmira)
Ranked #3 of 11 Hotels in Horseheads
Certificate of Excellence
Reviewed August 7, 2014

I continually trust staying in Country Inns & Suites and this one did not let me down. Good value, quiet, clean hotel and decent breakfast. Located in a "mall" area, but easy to get to and friendly staff.

Room Tip: Didn't request it, but got a handicapped accessible room that had a shower chair. Wasn't a...
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  • Stayed: July 2014, traveled solo
    • Value
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    • Service
Thank Kelly R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deb N, General Manager at Country Inn & Suites By Carlson, Big Flats (Elmira), responded to this reviewResponded August 14, 2014

We are delighted you enjoyed your stay with us and thank you for the feedback. It is wonderful to hear from our valued guests. We look forward to seeing again very soon.

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373 - 379 of 484 reviews

Reviewed August 4, 2014

Very neat and clean place. We had a room facing the highway and could not hear a thing. We used the fan all night and our sleep was comfortable. We added another adult by using a cot, but that was not comfortable. I wouldn't recommend their cots for adults. Tasty breakfast!

  • Stayed: August 2014, traveled with family
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Review collected in partnership with Country Inns & Suites By Carlson
Thank KFS1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deb N, General Manager at Country Inn & Suites By Carlson, Big Flats (Elmira), responded to this reviewResponded August 14, 2014

Thank you for the fantastic review and wonderful comments. We are delighted that you enjoyed your stay. We look forward to your next visit.

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Reviewed August 4, 2014

This is a very good location for visiting many attractions in the Finger Lakes. We found it very quiet, clean and enjoyable. We appreciate two TV's in our suite. Breakfast was OK but coffee was not good.

  • Stayed: August 2014, traveled as a couple
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Review collected in partnership with Country Inns & Suites By Carlson
Thank Sherry J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deb N, General Manager at Country Inn & Suites By Carlson, Big Flats (Elmira), responded to this reviewResponded August 14, 2014

Thank you for your wonderful review of our hotel. It is alsway wonderful to hear from our valued guests. Each and every guest is like family at our hotel and we look forward to seeing you on your next visit.

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Reviewed August 4, 2014

My sister and I stayed here 5 nights as we were doing the Finger Lakes wine tour and Watkins Glen State park. It is about a half hour away from Watkins Glen. The rooms were clean, great breakfasts in the morning. Pool was a great day to wind down in. Staff was always friendly and helpful. The only thing was the cookies. We missed the cookies in the morning because we left early, and when we got back the cookies were all gone. I would highly recommend this hotel. We would stay here again.

  • Stayed: July 2014, traveled with family
    • Value
    • Location
    • Service
Thank catsdom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deb N, General Manager at Country Inn & Suites By Carlson, Big Flats (Elmira), responded to this reviewResponded August 14, 2014

Thank you for the fantastic review. Your word are warm and heartful and have been passed on to our staff who appreicated reading your review. We thank you again for the wonderful review.

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Reviewed August 4, 2014

Only 15 mins from the Corning Glass Museum, this was an excellent place to stay. We were with another couple and we all agree on what a good pick this was. Very nice rooms and excellent breakfast buffet....cereal, muffins, waffles, eggs, bacon, potatoes. Great way to start our day. Very friendly staff. Cookies and coffee/tea in the lobby in the evening.

  • Stayed: July 2014, traveled with friends
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Review collected in partnership with Country Inns & Suites By Carlson
Thank June M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deb N, General Manager at Country Inn & Suites By Carlson, Big Flats (Elmira), responded to this reviewResponded August 14, 2014

Thank you for the wonderful review of our hotel. We are happy you enjoyed your stay and found your way to us. Part of our mission is to have unmatched services, and I am very excited to pass your comments along to our dedicated team. We can't thank you enough and look forward to your next visit.

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Reviewed August 4, 2014

Nothing special. Not sure if we'll be back. More care needed to detail. The odor in the room was odd. There were stains on the upholstered chair and marks on the walls. I would not sit on anything upholstered in cloth. The bathroom was clean.

  • Stayed: August 2014, traveled with friends
    • Value
    • Location
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Review collected in partnership with Country Inns & Suites By Carlson
Thank Priscilla S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deb N, General Manager at Country Inn & Suites By Carlson, Big Flats (Elmira), responded to this reviewResponded August 19, 2014

We are so very sorry that your stay with us was less than satisfactory. I am the staff have reviewed your comments and have taken appropriate actions to resolve your concerns. Again we are terribly sorry that your experience with us was not perfect. We greatly appreciate yur feedback. as it helps us to improve and provide better service to are valued guest. We hope that you will give us another opportunity in the near future. Thank you again.

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Reviewed August 1, 2014

Stayed here during a trip to the Finger Lakes. Plenty of chain restaurants (some within walking distance) in the area and a mall.

Rooms were clean and stocked. Check-in person was efficient and professional.

Breakfast was nice in that the food choices changed daily. They kept the selections stocked. The area was small and did not have enough tables for peak time.

Will stay again when in the area.

  • Stayed: July 2014, traveled with friends
    • Rooms
    • Cleanliness
    • Service
Thank hermrc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deb N, General Manager at Country Inn & Suites By Carlson, Big Flats (Elmira), responded to this reviewResponded August 4, 2014

Thank you for the wonderful review and comments. We are delighted that you enjoyed your stay. We look forward to seeing you on your next visit with us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Big Flats (Elmira)

Address: 105 E Mall Rd, Horseheads, NY 14845-9009
Phone Number:
Location: United States > New York > Finger Lakes > Horseheads
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 11 Hotels in Horseheads
Price Range: $80 - $286 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Country Inn & Suites By Carlson, Big Flats (Elmira) 3*
Number of rooms: 70
Official Description (provided by the hotel):
We would like to invite you to a warm and cozy hotel in the horseheads area located next to arnot mall lot's of shopping and great places to have dinner. We are in the beautiful Fingerlakes region! ... more   less 
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Also Known As:
Country Inn & Suites By Carlson, Big Flats Hotel Horseheads
Country Inn And Suites By Carlson, Big Flats
Country Inn Horseheads
Horseheads Country Inn
Country Inn Big Flats

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