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Country Inn & Suites By Carlson, Big Flats (Elmira)
Ranked #3 of 11 Hotels in Horseheads
Certificate of Excellence
Liversedge
Level Contributor
39 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Big comfy beds”
Reviewed December 2, 2013

situated in Horseheads across from Outbacks and adjacent to the large shopping mall.Rooms clean and spacious with a decent tv and selection of channels. Beds are big and comfy. Bathroom clean large with toiletries meaning you dont have to cart these there. Nice enough all you can eat breakfast with waffle maker porridge and omelettes and sausages. coffee available 24/7 and when i was up at 3a.m. getting hot water was not an issue for the staff. Lobby with comfortable chairs and sofa and a porch/veranda for sitting outside. Good choice for the money. Only one niggle and that was there were a team of kids staying when we were playing knock a door run at 11pm and shouting in the corridor very early on which is not acceptable behaviour to us Brits and wasnt dealt with by staff.

Room Tip: ask not to be on same floor as rowdy teenagers
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank xxDawniexx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Galen_AGMHorseheads, Manager at Country Inn & Suites By Carlson, Big Flats (Elmira), responded to this review, December 6, 2013
We are delighted you enjoyed your stay with us and thank you for the feedback. It is wonderful to hear from our valued customers. We greatly appreicate your feedback and look forward to seeing you again on your next visit to the Horseheads area.
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439 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (57)
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English first
Silver Spring, MD
Level Contributor
137 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
Reviewed October 23, 2013

We stayed at this hotel for two nights in the King suite. A nice sized room overlooking a little lake. This was a great place to stay centrally located to several NY state parks. Every person we met on staff was super friendly (especially Shannon at reception) and accommodating! Among their amenities is hot from the oven cookies! These are so popular that although they serve these 24 hours a day...they do not last for more than 30 minutes once put out. Shannon accommodated me on both days letting me know when they just came out of the oven and I pocketed a few chocolate chip and sugar cookies!! There is a breakfast buffet included in the price of the stay complete with cheese omelets, cereal, hash browns, juices etc. Not all the best tasting items, but at least there were a lot of choices. Lastly, the hotel is situated right across the street from an Outback Steakhouse and less than a mile from other restaurants such as Red Lobster and Olive Garden. I highly recommend staying here if you plan to be in the area!

Room Tip: For just about 15 dollars more, opt for the King Suite. You get a King size bed in it's own lit...
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hikerchick10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Galen_AGMHorseheads, Manager at Country Inn & Suites By Carlson, Big Flats (Elmira), responded to this review, October 29, 2013
We would like to thank you very much for the kind words. We are glad that we were able to exceed your expectations with the service our staff was able to offer you and your family. We would also like to aplogize to you that the breakfast was not stocked properly when you came down stairs. We thank you again, and look forward to your next vist at the Country Inn and Suites in Horseheads
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Warsaw Ohio
Level Contributor
103 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed October 22, 2013 via mobile

Spent 1 night here with my wife and was disappointed for what I received. Booked a nonsmoking suit for $150. Soon as we walked in the room it smells of an ashtray with burns all over the bathroom. Pool was nice, exercise room was alright. Went down for continental breakfast and it looked like a tornado went through. Tables were dirty no food left. Thought I would get more for my money

Stayed October 2013, traveled as a couple
Helpful?
1 Thank Kevin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Galen_AGMHorseheads, General Manager at Country Inn & Suites By Carlson, Big Flats (Elmira), responded to this review, October 23, 2013
First Let me sincerely apologize for the bad experience you had at the Country Inn and Suites at your most resent stay. I also wanted you to know we appreciate your comments so that we can improve our overall Guest Service.
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Level Contributor
122 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed October 19, 2013 via mobile

Booked a king suite for two nights to visit family. Desired a clean and comfortable room, so we sought out our usual hotel chain. The hotel is clean but well used and beginning to show. King bed slept great but pull out sofa had numerous springs missing so you would fall through if you sat near the foot. Overall, satisfied with the friendly staff, but there may be issues with housekeeping. We left in the morning to shop and returned around 1 pm. Room service had yet to come, so I mentioned it to the front desk upon leaving again at 2 pm. Upon our return at 8 pm, the king bed was made and towels changed out, but little else was done. Sheets were partially off the bed corner, the sofa bed remained out and unmade, trash can not emptied next to sofa, iron and board were left in front of the window, and the floors were not vacuumed, because crumbs are still on the floor next to the bed. I must have ticked someone off by requesting room service when we left today, but at $150/night, I definitely expect better service. We have always sought out Country Inn and Suites when traveling, but this expensive little venture after a 600 mile drive has made us reconsider future stays. If you need an ok place to stay with breakfast, book a room. Just hope you have a better experience than our family. Could have saved $70/night and stayed at the Raddison in Corning. We will know better next time that not all Country Inn and Suites are equal. Based upon the previous reviews, this was totally unexpected. Either everyone else is too kind to say anything or we happen to just be the anomaly, but hopefully this review will help someone in the future.

Stayed October 2013, traveled with family
Helpful?
1 Thank Weston67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Galen_AGMHorseheads, Manager at Country Inn & Suites By Carlson, Big Flats (Elmira), responded to this review, October 23, 2013
Thank you for taking the time to let us know about your concerns with the Country Inn and Suites. We understand you concerns with our housekeeping staff and asure you that has been resolved. Again we thank for your feedback. We can not become better with out our Guests help.
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Kitchener, Canada
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed October 12, 2013

My husband and I stayed here while traveling back to Canada from Pennsylvania. We wanted a place near Watkin's Glen Park. We were welcomed by a lovely young lady who checked us in quickly and kindly upgraded us to a suite so we could have a king size bed. Our room was on the third floor and had a lovely view of a pond and mountains in the background. What can I say? The room was invitingly large, clean, and modern. It had a fridge and microwave plus coffee maker. The bathroom was also very roomy with a long countertop. There was a couch and tv in a separate room from the bedroom which also had a flat screen tv. (both were very easy to operate). The bed was very comfortable. We were given excellent directions to Watkin's Glen on some scenic back roads and totally enjoyed our experience there. The next morning we a had a very fresh, varied and nourishing breakfast in the breakfast room. In addition, there was always fresh coffee and cookies as well as a bowl of mints in the lobby. Everyone we encountered was very friendly and helpful. This was one of the best places I have ever stayed at. I hope to be back!

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kitcheneront
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Galen_AGMHorseheads, General Manager at Country Inn & Suites By Carlson, Big Flats (Elmira), responded to this review, October 23, 2013
We would like to thank you very much for the wonderful review. We appricate you choosing the Country Inn and Suites and look forward to your next visit.
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Farmington, MI
1 review
Reviewed October 11, 2013

My family recently lost our dad and we came from all parts of the country to see him, say goodbye and plan his funeral. The amazing people at Country Inn and Suites (Stephanie, Jessica and Rose in particular) did an outstanding job of not only making us feel welcome, but showed great understanding and kindness during a time of difficulty for our family. They opened their hearts and made us feel at home. Although we came together for a sad occasion, the staff aided us in every way they could to help us celebrate our dad's wonderful life. Kudos to the Country Inn and Suites!

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Galen_AGMHorseheads, General Manager at Country Inn & Suites By Carlson, Big Flats (Elmira), responded to this review, October 23, 2013
Thank you so very much for the kind words. We are very pleased that we were able to make a hard time alittle better for you entire family. We strive to offer the best Guest Service possible and we again thank you for your wonderful review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed October 4, 2013 via mobile

First time staying at any Country Inn and Suites by Carlton. Was very surprised at the room. Clean, beds very comfortable. Staff very help and the cookies were great. Breakfast was plentiful and very fresh. Will look up the country inn and suites in the future.

Stayed October 2013, traveled as a couple
Helpful?
Thank Bill S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Galen_AGMHorseheads, Manager at Country Inn & Suites By Carlson, Big Flats (Elmira), responded to this review, October 8, 2013
Thank you for your wonderful review of our hotel! We are happy that you enjoyed our breakfast and our freshly baked cookies! I have passed along your kudos to our Great staff. We are also happy that you have enjoyed your stay so much that you will be looking for other Country Inn and Suites in your future travels. We look forward to seeing you on your next visit to Horseheads!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Big Flats (Elmira)

Property: Country Inn & Suites By Carlson, Big Flats (Elmira)
Address: 105 E Mall Rd, Horseheads, NY 14845-9009
Phone Number:
Location: United States > New York > Finger Lakes > Horseheads
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 11 Hotels in Horseheads
Price Range (Based on Average Rates): $
Hotel Class:3 star — Country Inn & Suites By Carlson, Big Flats (Elmira) 3*
Number of rooms: 70
Official Description (provided by the hotel):
We would like to invite you to a warm and cozy hotel in the horseheads area located next to arnot mall lot's of shopping and great places to have dinner. We are in the beautiful Fingerlakes region! ... more   less 
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Also Known As:
Country Inn & Suites By Carlson, Big Flats Hotel Horseheads
Country Inn And Suites By Carlson, Big Flats
Country Inn Horseheads
Horseheads Country Inn
Country Inn Big Flats

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