My family and I decided to stay at the Hilton Garden Inn for our one night in Watkins Glen. We put all our luggage in our room and noticed a terrible smell. My husband went to the front desk to complain and came back with a key to another room. It took 3 trips to get all our luggage into our new room and we were asked by the manager if the new room was okay (he didn't help us move, of course). The new room smelled like bleach, so we said yes. We later found out that the room smelled like bleach because there was a pool under our room. When we bent over to pick things up, we realized the carpet is what stunk. My husband later asked the desk clerk for a discount on our bill, but she was clueless and just told him she'd ask the manager. Apparently, she didn't do this, because we ended up paying full price. Also, aside from the smell, the bathroom was pretty disgusting as well. I was really disgusted when I glanced at the lotion bottle the hotel provides and it was only half full. We couldn't leave this hotel soon enough! We were very disappointed in our stay and were very thankful we'd told the front desk we needed just one night. If you're staying in the area, there are a few hotels that look pretty nice. I can't recommend this one at all, unless you like living in someone else's filth for a pretty high price.
- Official Description (provided by the hotel):
- Great customer service and a warm hospitable environment greet you at the Hilton Garden Inn Elmira/Corning. Relax in our indoor pool and whirlpool, or work out in our exercise room. Enjoy a delicious meal at our Great American Grill restaurant or in our Ernie Davis Lounge. Open daily. Computer access available in our business center. Conveniently located in the heart of the Finger Lakes Region. Minutes from Watkins Glen, golf, shopping, wineries and local area attractions. ... more less
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- Also Known As:
- Hilton Garden Inn Elmira / Corning Hotel Horseheads
- Hilton Garden Inn Horseheads
- Hilton Horseheads
- Horseheads Hilton