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City Express Queretaro
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Reviews (512)
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6 - 11 of 512 reviews
Reviewed February 22, 2012

The service was as expected in a limited service hotel. No problem during the day as it is close to downtown, but take care at night as the area turns seedy.

  • Stayed: April 2011, traveled on business
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Thank jmelhado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CalidadyServicio, Guest Relations Manager at City Express Queretaro, responded to this reviewResponded March 8, 2012

Dear Guest,
Thank you very much for sharing your experience with us. I would like to assure you that our security personnel at the hotel work under the highest security standards in order to assure the safety of our guests at all time. Looking forward to host you again in the future. Always at your service.
Cordially,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 19, 2012

Great location, well maintained clean building and facilities, and comfy bed.
I quite liked this hotel. Perfect for business trips.

What bothered me is that i could hear toilet flush from the surrounding rooms all night long and the room got wee cold at night and in early morning. Internet was bloody so slow i had to renew the faceboook page umpteen times.

I commented what i thought of the hotel through my assistant and their feedback was so quick and polite.

  • Stayed: January 2012, traveled on business
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Thank Yune
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 1, 2011

See the price and do the math....the facilities were OK, but the Customer Service was simply terrible, I have no words to describe how frustrating was treat with the front desk people...
Their website says they speak English, but they DO NOT, they are not very smart and they are very very slow....Any way , I would not recommend this hotel...

  • Stayed: July 2011, traveled solo
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1  Thank MGB_1772
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 28, 2011

I stayed at this hotel with my baby, husband, mother and aunt and it was a great experience. We shared two rooms and both were comfortable, clean and in excellent condition. The hotel is quiet despite being next to the highway.
It's a hotel where you'll get everything you need to spend the night... and have a nice breakfast.

Room Tip: Clean comfortable
  • Stayed: June 2011, traveled with family
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Thank lpondelek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 18, 2011

City Express offer reliable and repeatable good value. Not fancy but you know what to expect. They are easy to book online and I have never known one to be full. This one is some distance from the center of Queretaro but it was easy enough to find.

  • Stayed: July 2011, traveled with family
    • Value
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Thank LeeSQL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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