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“This hotel must be closed down”
Review of Hotel Florencia

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Hotel Florencia
Ranked #88 of 94 Hotels in Queretaro City
Reviewed March 10, 2014

I checked into my hotel on March 7,2014. There was nobody to help with my luggage to the reception through the stairs door where there is no ramp. They asked me for a deposit if I want to use the TV. Who in this and age does this?
I checked into the room which was old and smelly. The towels for OLD and dirty with fresh stains on them. I asked for new set and for hours they were not delivered. I opened up my bedding and saw STAINS all over. You didn't even need ultra-violet lights to see the nasty. I called for housekeeper and they sent me the maintenance guy. He looked at the sheets and rolled his eyes in disgust. He offered me a new room which I took it.
I checked into the new room and it wasn't seconds that they guy left I found a HUGE COCKROACH on the bathroom floor. It was that point that I ran out of the room and went to the "buisness center" to use the computers to find a new place to stay.
None of the computers from 30 years ago were working. The room was so filthy I was scared of even touching anything.
I was a single woman traveler without a cellphone and imagine my situation at that point. I ran out at 9:00 PM and hailed down a cab, jumped in and went to the first reputable hotel on the way, Hilton.
I got there shaking and crying . . .
Making it short, this hotel must be shut down and any company which is promoting this hotel must cut its ties with it, including Orbitz through which I reserved my hotel.

  • Stayed: March 2014, traveled solo
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1  Thank chicha1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3 - 9 of 33 reviews

Reviewed December 13, 2012

this hotel had potential but was really run down and not taken care of. The carpet floors were filthy. The price is cheap but next time I would pay more to stay at a nicer place. That being said if you are on a strict budget you might not have that option. The staff was pretty friendly, so no real complaints there. The area it is located in worked for us as our family lives close by but it is not really close to anything else.

  • Stayed: November 2012, traveled with family
    • Value
    • Location
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Thank Mirafuentes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile
Google Translation

Stayed: December 2017, traveled with family
Thank Pablo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 28, 2017
Google Translation

  • Stayed: November 2017, traveled solo
    • Value
    • Rooms
    • Service
Thank Bren P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 2, 2017
Google Translation

Room Tip: Muy tranquilo, ubicado y limpio.
See more room tips
  • Stayed: September 2017, traveled on business
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Thank Omar H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 6, 2017
Google Translation

  • Stayed: June 2017, traveled with family
    • Sleep Quality
    • Rooms
    • Service
Thank MarRue76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 31, 2017
Google Translation

  • Stayed: June 2016, traveled with friends
    • Rooms
    • Cleanliness
    • Service
Thank Alejandra B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Florencia

Address: Prolongacion Zaragoza 101 | Col Jardines de la Hacienda, Queretaro City 76180, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Queretaro > Queretaro City
Amenities:
Bar / Lounge Restaurant Swimming Pool
Hotel Style:
Ranked #88 of 94 Hotels in Queretaro City
Price Range: $43 - $53 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Florencia 3*
Number of rooms: 75
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