I travel often for business and find myself in QRO several times a year. My wife, who is a Mexicana from Guadalajara, joined me for this trip and suggested we try San Miguelito "for something different." Different indeed! Give me El Meson Chucho el Roto anytime.
Although our meal was actually very good, the waiter, cashier and Captain (his name is David) perpetrated a shameful scam that left us angry and bewildered that they would jeopardize their jobs for what is ostensibly a small amount of money, at first thought, but then we realized that they may be perpetrating this scam against several diners, travelers and unsuspecting people night after night.
The story: we asked for the bill and told the waiter to add a 10% tip (116.80 to be exact). He brought the credit card machine to the table and went through the motions without any suspicion (read: he was very smooth, as with most thieves). My wife, who often asks me for the itemized bill and credit card invoice due to this very situation, immediately noticed the tip amount was NOT 10% (I've attached a picture of the redacted AMEX copy) but over 15% (15.41% in fact--an odd tip percentage by anyone's arithmetic). Again note, not exactly 15%, which should draw suspicion from any pessimistic reader of this review ("come on man, it's only a few extra pesos. Be kind to our Mexican neighbors! He probably made a mistake) but over by an unequal percentage and in fact equaling 53.85% more than we commanded. The credit card machine does not lie.
My wife immediately called over the waiter who said "AMEX charges an extra fee. I should have told you. I will give the difference back to you in cash/pesos." The simple deduction of this response was clearly inappropriate behavior. One simply does not give back cash in a credit card transaction mistake. The transaction is deleted and another is inputted to capture the correct amount. He was caught red-handed. To further exasperate the situation, he stated that we were owed approx 62 pesos and would bring this to us. He brought the AMEX billfold back and lo and behold, it was only 20 pesos! You cannot make this stuff up. My wife stated the obvious that it was not 62 pesos, and the waiter went back to the cashier (we noticed them laughing with David, the Captain which further angered me) and returned with 40 pesos--I am not kidding--not the 62.
As we exited, we approached the Captain (David) and he apologized profusely stating that there was simply a misunderstanding and returned the rightful, correct amount of 62 pesos. We then left the restaurant and positioned ourselves across the street, out of view, and watched the Captain approach the waiter and cashier and fist bump each other! Did I say you cannot make this stuff up?!
Needless to say, I hope the ownership reads this review and takes action. This is the very reason Mexico possesses a poor reputation for furtive, disingenuous and otherwise petty behavior which unfortunately, is not the case in the majority.
Be cognizant each and every time whether you actually choose to go to San Miguelito--I recommend you avoid it until the ownership makes a clear statement that they have indeed addressed this situation--or any other restaurant in Mexico for that matter. Completely shameful and unacceptable.
**Just for those Mexico apologists that say no big deal that they steal **only** $3.44 from everyone, just consider 30 - 50 diners each night, seven nights per week, they perpetrate this scam against. It then becomes less a petty crime and more a misdemeanor. Lastly, I'm confident the ownership did not, nor does not, condone this criminal cottage industry revenue stream under their nose either.
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