We arrived by night and very much welcomed by Don Humberto, the coincierge. Don Humberto was very nice, helpfull and all in all, a delightful man that made us feel at home and very happy with the hotel. He showed us many rooms and we could choose according to our budget, we chose a lovely room on the 1st floor. What we did not know was the horrible surprise that we would encounter the next morning, the breakfast service being attended by nasty women that were not welcoming and made you feel bad about having breakfast, as you can imagine, breakfast was served badly and eggs we ordered arrived cold. The daytime receptionist also was a dismay, as she turned out to be very unproductive, forgot all things asked (from laundry service to printing out the bill) and wasn't at all helpfull. The service and breakfast does not correspond to what you would expect from a "boutique" hotel - which is how this hotel sells itself- and rooms can get noisy on the first floor because of drunk noisy people exiting the bar on the rooftop or breakfast being made in the morning. I you go, ask for Humberto, he is the best and makes the hotel a nice place... As to good things about this hotel with a very difficult name, is its excelent location.
- Official Description (provided by the hotel):
- This magnificent hotel is located in the heart of the historic center of Queretaro, some of our dishes are made with organic products. A soothing scent of fresh lavender is our touch. ... more less
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