We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“snippy server and manager”
Review of Applebee's

No photo provided
Got a photo?
Add it.
Ranked #7 of 31 Restaurants in Hornell
Cuisines: American
Restaurant details
Canisteo, New York, United States
Level 1 Contributor
3 reviews
3 restaurant reviews
“snippy server and manager”
Reviewed April 4, 2012

After bringing my own beverage on several previous visits - a snippy server brought over his equally snippy manager - who informed my that it was against company policy for customers to bring their own beverages into the restaurant. I left - and have not returned.

Visited October 2011
Thank Dan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

41 reviews from our community

Visitor rating
Rating summary
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Canaseraga, New York
Level 4 Contributor
35 reviews
23 restaurant reviews
common_n_restaurant_reviews_1bd8 20 helpful votes
“not as good as I'd hoped”
Reviewed January 29, 2012

We're a couple in our late 50s. This Applebees hadn't been open too long when we decided to give 'em a try since we'd heard nothing but good about the place. When we finally were seated, in the restaurant, by the hostess, she puts us not-too-far from the bar. After we'd ordered one of the "two for $20" steak meals we sat and tried to talk to one another. It was then that we noticed the music was so loud we could hardly hear each other speak. We let that slide and just spoke especially loud to be heard. When our steaks came our first bite was quite a surprise, it tasted like it was smothered in salt. Not being ones to make a scene we just finished our meal and went on our way. Once I got home I found Applebees' web site and wrote about our not-so-great experience. Well, the "head office" had the Hornell restuarant's manager give us a call to apologize and he gave us a gift certificate for the amount of another "two for $20" meal. He also said that he'd correct the situation with the overly loud music and the excessively salty steaks. After a few weeks went by we went to Applebees again to use the gift certificate and ordered the same meal as before. They did seat us farther from the bar this time so the music was a bit less loud, too. When our steaks came we both gave them a try and discovered they were just as salty as the previous ones. We made up our minds right then and there that we probably wouldn't be going back to that place again. One plus for the establishment... the wait staff was GREAT.

  • Visited June 2011
    • Value
    • Atmosphere
    • Service
    • Food
1 Thank Buzzard65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed Applebee's also viewed

Hornell, Finger Lakes
Hornell, Finger Lakes
Hornell, Finger Lakes
Hornell, Finger Lakes
Hornell, Finger Lakes
Hornell, Finger Lakes

Been to Applebee's? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing