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“Disappointing” 3 of 5 bubbles
Review of Ramada Plaza Holtsville Long Island

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Ramada Plaza Holtsville Long Island
Ranked #2 of 2 Hotels in Holtsville
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917 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
East Amherst
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed June 11, 2013

The staff is very accommodating. Which I value highly.

Heavy rains during my stay. The parking lot needs better drainage in two areas.

  • Stayed June 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Ramada

Helpful?
1 Thank Susan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chartmannGM, General Manager at Ramada Plaza Holtsville Long Island, responded to this review, June 15, 2013
Thank you very much for the kind words about our staff! I agree with you, our hotel takes pride in our guest services. We strongly believe that proper guest service is the heart of the hotel. I appreciate your input regarding our parking lot, and will be suggesting a more useful draining system. Please do not hesitate to contact us if you are ever on Long Island and need a warm hearted place to stay. We would love to have you again! Until next time...

Kind Regards,

Cass
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed June 9, 2013

Room were disappointing-carpets stained and dirty, bed kind of stiff, AC unit noisy and mini fridge did not work but was rattling (had to unplug it)!
Since they were full- unable to check in at 3pm- they still struggled to find a room for us at 4:30pm.
Plumbing is noisy- you hear every flush!
Free continental breakfast- if you're not there at 7 am, you'll get practically nothing unless you keep asking. They start to set up for a brunch early so stuff if not brought out.
I'd skip this unless you have nowhere else to go- there is a Hampton inn across the street- they're much better!

  • Stayed June 2013
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Daisymay0801
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chartmannGM, General Manager at Ramada Plaza Holtsville Long Island, responded to this review, June 15, 2013
I appreciate you taking the time out of your busy schedule to review our hotel. Positive or negative feedback is crucial to us as we are always reaching to better ourselves, and our expectations with honest reviews and full feedback on any areas of improvement our valued guests may see we need. This review was addressed in a daily stand up with all department heads, as so many departments seemed to have failed you during your stay, and Managers are currently working to make immediate changes that avoid future issues like the ones you had from happening again. I am glad to see you purchased one of our breakfast packages, but sad to see that we failed you on this. I truly hope to regain you as a future guest, and win you over with a completely different experience.

Thank you again for your time and detailed description of your stay.

Cass
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Holtsville hotels

Park Ridge
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed June 4, 2013

The staff was nice at the front desk. But we were frustrated with our TV that only had four channels that were clear. We asked the front desk to take care of it while we went to a wedding when we came back nothing was done. We called the front desk and mentioned theTV again, yet again nothing was done. We also did not enjoy the running toilet all night long. For the price we paid I would have preferred to stay else where.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Ramada

Helpful?
1 Thank Melissa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chartmannGM, Front Office Manager at Ramada Plaza Holtsville Long Island, responded to this review, June 15, 2013
Melissa,

Thank you for your review. I am glad to hear you found our Front Desk to be pleasant. I will be speaking with the Front Desk as there is absolutely no excuse for nothing being done or any communication to be given. I do recall during some of the recent storms, we experienced difficulties with some of the channels. This is being addressed immediately. I hope you will give us a chance in the future to show you what we are capable of providing.

Best Regards,
Deborah
Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ramada Plaza Holtsville Long Island

Property: Ramada Plaza Holtsville Long Island
Address: 1730 N Ocean Ave, Holtsville, NY 11742-1839 (Formerly Crowne Plaza Macarthur Airport hotel)
Phone Number:
Location: United States > New York > Long Island > Holtsville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 2 Hotels in Holtsville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Ramada Plaza Holtsville Long Island 3.5*
Number of rooms: 188
Reservation Options:
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Also Known As:
Crowne Plaza Holtsville
Crowne Plaza Hotel Holtsville
Holtsville Radisson

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