I went to the rockin horse ranch for Easter break with my 6 year old daughter. I am a widow so it was just me and my child. I was designated an Oklahoma room which only has 1 queen bed and is very small. I was charged an additional charge for single occupancy!! I thought was very unfair, I am a widow.. I did voice this when I made the reservation, my other adult is dead... I'm a single mother and besides, you gave me a tiny room, why charge me extra??
So 2 nights cost me OVER $1000, ouch!!
The room itself was clean, the staff were very warm and friendly.
The stables were great, the trails are just beautiful. Great family activity. Shame they don't offer riding lessons.
The food was surprisingly good and plentiful, lots of variety and very fresh healthy options. the dining room it's self was an absolute headache. Being a single mum I had to carry 2 plates plus my personal belonging. I ended up abandoning my daughter at the table and making numerous journeys to the buffet tables.
With this amount of people I'm sure the buffet is the only way to feed hundreds of people simultaneously. I think the only way to make this room quieter is to maybe put carpet on the walls to absorb the noise and to separate into sections?
For dinner they use table cloths and a waitress service which was appreciated.
The indoor pool is great fun, shallow and safe for my child, I even felt comfortable leaving my daughter while I nip to the bar for a nice cold drink.
Karaoke needs improving, the machine is old, the girl had to keep inserting CD's then they would scratch so the kids had to make another choice. They need to spend a few grand on a really good up to date machine.
The evening entertainment was fantastic, very impressed.
The kids club is also fabulous!! I dropped my daughter off and she would then be taken on a day full of adventure, boating, mini golf, bungee jumping, wall climb etc etc etc. they fed her and she was very happy to go which was a relief for me!
Her having a great day in their care was a testament to them.
There is so much to do here, it just left a bad taste in my mouth being charged single occupancy rate for a tiny room, especially being a widow... I don't receive any alimony or child benefit $. A regular single mother has much more than a widow.
I did write a very detailed comment card expressing how I felt about the charges, I totally expected a call or email but have received nothing.. Why ask for my contact details and info if your not going to use it?
I can only think that the rockin horse ranch don't care about my feedback, so I decided to paste in on trip adviser because I do care!!
I still rate them with 4 stars, I can't say we didn't have a good time or that any part of the ranch particularly displeased us apart from the fee's I already expressed. it would be unfair for me to underrate the entire facility for that.
- Also Known As:
- Rocking Horse Ranch Hotel Highland
- Rocking Horse Hotel
- Rocking Horse Resort