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“Too Cold!”

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Econo Lodge Hicksville
Ranked #1 of 2 Hotels in Hicksville
Reviewed December 24, 2013

Everything was satisfactory except the temperature of the room. When first entered it was frigid! Despite my best attempts, the most heat I could get out of the system only brought the room up to chilly. At 8:30 pm I tried calling the front desk, but there was no answer. I have difficulty walking and I was in the furthest room from the lobby, so I just endured the cold until checkout.

Room Tip: Fix the heating system. Provide instructions for use. Have temperature in the room moderate when gue...
See more room tips
  • Stayed: December 2013, traveled solo
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Thank Robert A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm_econo_hicksville, General Manager at Econo Lodge Hicksville, responded to this reviewResponded December 26, 2013

We would like to thank you for your recent stay with us. Thank you for taking the time to post a review regarding your stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If there is any way that I can assist you further, please feel free to call me directly. Happy Travels!

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78 - 84 of 140 reviews

Reviewed October 23, 2013

My girlfriend and I have stayed in five Econo Lodges in the past two months. They certainly run the gamut! The Econo Lodge Hicksville was one of our least liked. Cleanliness is the most important factor to me, and this one just didn't cut it. Although the sheets and pillow cases were washed, and technically "clean", there were stains all over the sheets. I don't care if you are a budget hotel, it is still no excuse to keep using sheets with stains in them! Furthermore, there was hair on the pillow case and cigarette ashes (despite being a non-smoking room) in the bathroom sink. Othwerwise, the night passed quite peacefully, however it's hard to truly relax and feel right sleeping on a stained sheet and a pillow with someone else's hair! We booked this hotel directly on the Choice Hotels website and we choose it because it was one of the cheaper options on a Saturday night in the area. Having now experienced it though, next time I would probably spend the extra money to stay somewhere else.

  • Stayed: October 2013, traveled as a couple
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Thank Spence1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm_econo_hicksville, General Manager at Econo Lodge Hicksville, responded to this reviewResponded November 8, 2013

Thank you for taking the time to write a review about your recent stay at Econo Lodge.

Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with our Housekeeping Director to ensure we handle these types of situations differently moving forward. We take our reviews and feedback very seriously. I can promise you that immediate action has been taken to ensure this does not occur again.

Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations in the future.

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An EasyToBook.com traveler
1
Reviewed October 22, 2013

  • Stayed: October 2013, traveled as a couple
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Review collected in partnership with Easytobook.com
Thank An EasyToBook.com traveler
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
gm_econo_hicksville, General Manager at Econo Lodge Hicksville, responded to this reviewResponded November 8, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed October 15, 2013

Staying at the Econo Lodge Hicksville was a pleasure. From the moment you walk in the door, you are greeted by a staff who will do it all for you!! The rooms are spacious, the beds are so comfortable and the location you can not beat. Highly suggest staying at this location in the heart of Long Island.

  • Stayed: October 2013, traveled solo
    • Value
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Thank footballmom2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm_econo_hicksville, General Manager at Econo Lodge Hicksville, responded to this reviewResponded November 8, 2013

Thank you for taking the time to review your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Happy Travels!

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Reviewed October 14, 2013

The hotel is in bad shape, the room stank, even though I opened the window for several hours. But the worst part was that I woke up after the second night itching - I got bitten by bed bugs. I have horrible itching bumps now on my arm and face!!!!!

Stayed: October 2013, traveled solo
Thank nyazeri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm_econo_hicksville, General Manager at Econo Lodge Hicksville, responded to this reviewResponded November 8, 2013

Thank you for taking the time to write a review regarding your recent stay at Econo Lodge.
Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Your comments were taken very seriously and immediate action was taken. Our licensed and certified exterminator has thoroughly investigated these claims and has found us to be bug free. The existing preventative maintenance program we have in place will ensure no guest will experience this in the future.
Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations again soon.

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Reviewed October 8, 2013 via mobile

Stayed here for a couple weeks on a business trip. Room was clean but as others have pointed out the rooms need to be updated. Not a deluxe continental for breakfast. It is average. I would stay here again for a business trip. The beds slept great!

Stayed: October 2013, traveled on business
Thank SlickNEO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm_econo_hicksville, General Manager at Econo Lodge Hicksville, responded to this reviewResponded November 8, 2013

We wanted to thank you for your recent stay with us. In response to your comments, we really appreciate your feedback. It helps us maintain the high level of quality and service that you expect from our hotel. We look forward to seeing you again real soon. Happy Travels!

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Reviewed August 10, 2013

We called ahead (already had reservations) due to running way later than we expected. Bob, the front desk clerk was very helpful, although we did have to call several times before he picked up the phone. He was quick to get us registered and off to our room (was after 10:00 pm). We went to our room; it was clean, and he had turned on the AC so it was cool and felt good. The bathroom was quite small, and unfortunately we couldn't get the light to come on after the shutting it off once. We called Bob, who quickly switched us to another room. He was going to meet us at the new room (he popped in and turned on the AC for us), but it took us too long to get things together so he met us the first room. He helped us carry our items down to the other room (far end of the hallway). Only negative thing was we were then next to the stair well, and could hear the door open and shut. Next morning, people in the next room were quite loud, but didn't wake us up or anything. Don't bother with breakfast. Just go get coffee, as there wasn't much else besides that. Room was cheaper booking directly with chain site than budget/discount sites.

  • Stayed: July 2013, traveled as a couple
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Thank JohnandJana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm_econo_hicksville, General Manager at Econo Lodge Hicksville, responded to this reviewResponded November 8, 2013

We wanted to thank you for your recent stay with us. Thank you for sharing your experience with other travelers. We really appreciate your feedback. It helps us maintain the high level of quality and service that you expect from our hotel. Prompt attention has been given to your suggestions.
Our property is undergoing some upgrades (including our bathrooms!) and we are sure that you will be happy with what we've done.

We would like to invite you back to stay with us again and look forward to seeing you soon. Happy Travels!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Econo Lodge Hicksville

Address: 429 Duffy Ave, Hicksville, NY 11801-3623
Location: United States > New York > Long Island > Hicksville
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Hicksville
Price Range: $98 - $149 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Econo Lodge Hicksville 2*
Number of rooms: 82
Official Description (provided by the hotel):
If you are traveling to Long Island for business or pleasure, this Long Island Hotel includes a multitude of amenities to accommodate you and your travel needs. Our property maintains 82 newly remodeled guest rooms with microwave/refrigerator combinations in every room and Free Wireless High Speed Internet Access. We have spacious rooms with one king size bed or a room with two double beds, whichever you prefer. Each room has upgraded luxury bedding and flat screen televisions.We are are a Nassau County Hotel in the center of Nassau County, conveniently located near Garden City, Jericho, Westbury, Syosset and Plainview. Nearby you will find shopping, restaurants, businesses and catering facilities in this Long Island metro area. ... more   less 
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Also Known As:
Econo Lodge Hicksville Hotel Hicksville
Hicksville Econo Lodge

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