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“Fantastic staff, the 'penthouse suite' is less fabulous than described.”

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Fairfield Inn Rochester South
Ranked #10 of 17 Hotels in Henrietta
Certificate of Excellence
Reviewed August 26, 2013

We were upgraded to a 'penthouse' suite in August for a two night stay. It was described to us as the fabulous suite, but in all honesty we would have been fine with the regular room that we had booked. The 'suite' was in decent shape, but really provided no extra benefits for a couple having a stay there. The staff are lovely, very friendly and would definitely make a regular guest feel very much at home. I would recommend the hotel and would stay there again. Marriott continues to be one of my favourite chains.

  • Stayed: August 2013, traveled as a couple
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Thank VancouverIris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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72 - 78 of 127 reviews

Reviewed August 24, 2013 via mobile

Had a one night stay in Rochester. The rooms were fine, however in the morning I like to have a soda, but the only place to get pop was in the market downstairs, which I wasn't happy about. The breakfast options were not great. But the stay overall was fine and I certainly would return.

  • Stayed: August 2013
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Thank MNRPhmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 10, 2013

There are two things that set this hotel apart from the others - fantastic staff and better than average breakfast. David, who was at the front desk when we arrived, answered all the requests with "You got it!", offered good suggestions about places to visit in the area, where to eat, and offered us milk and cookies when we really needed them. Other staff at the hotel was very pleasant, smiling and professional. Our room was clean upon arrival. The children used the pool and found it clean. There was some noise we could hear from the other room, but it was very quiet at night and we slept well. The beds are comfortable. I would highly recommend this hotel and would stay there again when in the area. The only drawback for me was that the hotel is on the pricey side, however it was a very pleasant stay.

  • Stayed: August 2013, traveled with family
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Thank MomAndHer3Kids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 4, 2013

Convenient location. Large, clean room. Comfortable mattresses. Better than average free breakfast. Fairfield's pick for coffee (all Fairfields, not just this one) is not my favorite, but it's free and the coffee bar is well stocked which is always nice for the weary traveler.

  • Stayed: August 2013
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1  Thank Ed G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 2, 2013

Stayed here for 1 night on a road trip with my mom and 2 kids. It's a smaller property and a little dated, but the room was comfortable and clean. The staff was VERY friendly and made a good recommendation for local dining.
The only issue was the crowded dining area at breakfast, but we just hit it at the wrong time. Also, it had more to do with some self-absorbed, rude guests than any fault with the hotel. We just moved our breakfast outside and made the best of it.

  • Stayed: July 2013, traveled with family
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Thank rhymeswithhen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 11, 2013

Stayed here one night on business, found it to be very clean and the staff from the front desk to housekeeping were very gracious. Erica at the front desk during check in was certainly on the ball and even gave a list of 20+ local restaurants. I will stay here again on next business trip.

Room Tip: All rooms have wall type air conditioners so if this bothers you, you will have to live with it.
  • Stayed: July 2013, traveled on business
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Thank Glenn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 1, 2013

We stayed for one night to attend a graduation and what an impression the staff made! We were greeted warmly at the front desk. This is so important when you have spent the day traveling and are sooooooo tired. It took about one minute to get checked in.

After the graduation, we got back to the hotel after midnight. There was a different person at the front desk, but again the person at the front desk was very friendly (this is so hard to find at hotels...at that late hour...I would call this exceptional).

We had a room with two double beds at the end of a hallway on the second floor. It was more than enough room for all of us to move around. Our room was clean, and the beds were comfortable. It seemed to have enough outlets for all the electronics we had. The bathroom was gigantic...loved it. Everyone slept well.

I really wasn't expecting breakfast to be much, but it really exceeded expectations! There was a waffle machine, breakfast sandwiches to put in the microwave, and the standard toast and cereal. Now, what made it special were the extra touches, fresh blueberries, fruit - both whole and cut up, and walnuts. The breakfast staff was okay, but hovered. I didn't like the hovering and that is the only reason this hotel received 4 instead of 5.

We would definitely stay here again when in Rochester!

Room Tip: If you need space, get one of the rooms with two double beds at the end of a hallway.
  • Stayed: June 2013, traveled with family
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Thank Susan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn Rochester South

Address: 4695 W Henrietta Rd, Henrietta, NY 14467-9355
Phone Number:
Location: United States > New York > Finger Lakes > Henrietta
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Henrietta
#8 Business Hotel in Henrietta
Price Range: $109 - $177 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn Rochester South 2.5*
Number of rooms: 63
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Also Known As:
Fairfield Inn Rochester South Hotel Henrietta
Fairfield Inn Henrietta
Fairfield Henrietta
Henrietta Fairfield Inn

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