We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Worse experience ever”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Days Inn Henrietta/Rochester Area
Ranked #16 of 16 Hotels in Henrietta
Guelph, Ontario
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Worse experience ever”
Reviewed August 30, 2010

This hotel was filthy. The room smelled like urine. I wouldn't take off my shoes.
The bathroom door wouldn't close , bedspread had stains and holes in it.
I complained to Wyndham hotels and manager didn't even get back to me.
The only good thing was the breakfast.

  • Stayed August 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Karensp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DaysInnThruway, General Manager at Days Inn Henrietta/Rochester Area, responded to this review, September 8, 2010
Thank you for your comments expressing the problems you encountered during your stay at our hotel. We sincerely apologize for the substandard condition of your room. At our hotel, we take great pride in our high standards of cleanliness. Unfortunately, you experienced a time when we obviously did not meet those standards.
My hope is that you will allow us another opportunity to serve you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

575 reviews from our community

Traveler rating
    12
    43
    96
    138
    286
See reviews for
251
108
72
83
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
San Francisco, California
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 19, 2010

Based on other reviews here, I had made a request to give us a quiet room. This place is fairly large as compared to other Days Inn I have seen. They did give us a quiet room. They have a bar right next to the reception lobby, so it was fairly noisy when we checked in. But it was quiet by our room.

We had a fridge and a microwave in the room, a desk and office style chair, it felt bit crowded in the room.

I was looking for baby oil and the lady at the front desk provided the directions to nearest Walmart. Staff is helpful.

Our children slept in and they stopped the breakfast service prompt at 9:30 a.m. I wish it would continue till 10:00 a.m.

  • Stayed August 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CoolFromCal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
new york
Level Contributor
187 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 194 helpful votes
Reviewed August 9, 2010

The room was clean, check-in and check-out was fine. Breakfast got busy quickly as tour bus there, but plenty for everyone. The usual, bread, bagels, cereal, eggs, bacon. Only beef was room pretty small. We had to rearrange the desk chairs to walk around room. This was a room with a double bed, fridge, small microwave, TV, desk. Good for one or two people. But we were only staying one night, so didn't much care. Plenty of hot water. Restaurant's, a mall and shopping area's a five minute drive. Room was a little warm at check in, but had an easy to read, easy to operate fan which worked! I will be in the area again and would stay here again.

  • Stayed August 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mrmisrule
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buffalo
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 18, 2010

when you are renting a hotel room, please make sure that you clean the entire room, and not leave the bathroom out, or rather leave the Tub,out!!!

  • Stayed June 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank checker60974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochester, New York
1 review
Reviewed April 23, 2010

This hotel still smells, the woman who checked me in charged my card without telling me anything even though i prepaid for my room on Expedia.com, the rooms are not clean enough, and there staff members could care less about any problems except for 1 woman who happens to be spanish.My family and i were too grossed out to eat breakfast there so i am not sure how the food taste.The bathroom looked like someone died in it, the refridgerator did not work.The rooms are dark and dingy, and very scary for a child.They really should not charge that much money to stay there because, it really is not a hotel worth that much money.It looks like it is a hotel for hookers only if you ask me.I will never stay there again, and i will never recommend anyone else to stay there.

  • Stayed March 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lxw8518
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
derbyshire
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 22, 2010

Nearly didn't book this place following bad reviews, but glad we did. The room, though perhaps getting ready for a a freshen up, was clean, and had a wonderful comfy bed The fridge and microwave were very useful. All of the staff were polite and helpful (though the breakfast lady deserves special thanks as she is just wonderful!). The breakfast was very good, loads of choice and surprised to find cooked items, like scrambled eggs and bacon available.
Any complaints, no, not really. The bar was a little noisy at night, but not excessivly, and maybe proper boiling water for the tea at breakfast would be the only things. But thats being picky. Thanks Days Inn Thruway for a pleasant stay!

  • Stayed February 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wernhamhogg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DaysInnThruway, General Manager at Days Inn Henrietta/Rochester Area, responded to this review, March 10, 2010
Thank you for taking the time to write a comment regarding your stay with our hotel. We accommodate many guests each evening, and we strive to make their stay a satisfying one. At this hotel, we strive to provide the best customer service possible to our guests at all times. Therefore, we are very pleased to hear from guest that have stayed with our hotel and have enjoyed their stay. Again Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Upstate New York
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed February 8, 2010

Our room was clean and comfortable, and everything in it worked as it was supposed to. No one would mistake this place for a Hyatt Regency, but for $50 a night it's a decent place to sleep. I have just a couple of minor complaints. Our room was just across a narrow walkway from the bar/dance hall, and we could hear the thump of the band at night, although faintly. This wasn't a problem while we had the heating unit on, supplying white noise, but with the unit off it bothered us a bit. Most rooms on the property would not have this problem. Also, at breakfast, the water for tea wasn't very hot. I'm sure if I had spoken to the very pleasant woman who was on duty there, she'd have brought a fresh supply of hot water. Aside from that, we were happy with the broad variety of hot and cold foods available for breakfast,.

  • Stayed February 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Loves2Walk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DaysInnThruway, General Manager at Days Inn Henrietta/Rochester Area, responded to this review, March 10, 2010
Thank you for taking the time our of your schedule to write a comment regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We home to be of service to you in the future. Again, thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Henrietta hotels
0.3 mi away
Red Roof Inn Rochester Henrietta
0.4 mi away
Country Inn & Suites By Carlson, Rochester-Henrietta
2.9 mi away
Hampton Inn & Suites Rochester / Henrietta
Show Prices
Show Prices
Show Prices
0.5 mi away
RIT Inn & Conference Center
RIT Inn & Conference Center
#13 of 16 in Henrietta
3.0 of 5 bubbles 143 reviews
3.0 mi away
Holiday Inn Hotel & Suites Rochester - Marketplace
3.1 mi away
Home2 Suites by Hilton Rochester Henrietta
Show Prices
Show Prices
Show Prices

Been to Days Inn Henrietta/Rochester Area? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Days Inn Henrietta/Rochester Area

Property: Days Inn Henrietta/Rochester Area
Address: 4853 W Henrietta Rd, Route 15, Henrietta, NY 14467-9303
Phone Number:
Location: United States > New York > Finger Lakes > Henrietta
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #16 of 16 Hotels in Henrietta
Price Range (Based on Average Rates): $
Hotel Class:2 star — Days Inn Henrietta/Rochester Area 2*
Number of rooms: 100
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Orbitz, Hotwire, Priceline, Travelocity, getaroom.com, Cheap Tickets, Cancelon, TripOnline SA, HotelQuickly and HotelsClick so you can book your Days Inn Henrietta/Rochester Area reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Days Inn Rochester Thruway/Henrietta Hotel Henrietta
Rochester Thruway Days Inn
Henrietta Days Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing