On July 1st we checked into the Days Inn in Henrietta New York. We dropped off our suitcases and went out for dinner and to walk the mall after traveling. When we returned (3 hours later) and pulled the sheets back on the bed we could see that the sheets were wrinkled, covered with "hairs" and had bugs in the bed. It appeared that the sheets were not even removed from the previous hotel guests. The towels hanging in the bathroom had black stains and also had "hairs" on them. We immediatley packed up our suitcases, went to the front desk and checked out. We were promised a phone call by the hotel manager the next day. We did not receive a phone call back and have been told by the hotel manager (that we called) that a refund of 77.07 is not possible because they were not able to get a housekeeper in to clean that room and sell it out to another guest. Luckily, we got a lovely room down the road at a Country Inn Suites for not too much more than that price. I will be filing complaints with Days Inn, The Better Business Bureau, and Expedia through which the reservation was made. I will not EVER stay at a Days Inn Hotel again.
firstname.lastname@example.org 7/23/09 9:10AM
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- Also Known As:
- Days Inn Rochester Thruway/Henrietta Hotel Henrietta
- Rochester Thruway Days Inn
- Henrietta Days Inn