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“Ok, for the time I had to stay there”

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Doubletree by Hilton Hotel Rochester
Ranked #4 of 16 Hotels in Henrietta
New Castle, Delaware
Level Contributor
89 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“Ok, for the time I had to stay there”
Reviewed June 24, 2007

My husband and I stayed at the Double Tree Rochester for a family wedding. Little did we know that same weekend there would be a Little League hockey tournament. Check in was fine; the lobby area well appointed. I'm still not sure why the pool was in the open area across from the bar area. With the children screaming; it didn't lend to the ambiance the hotel was trying to convey with the decor.

The room was nice. Air conditioning unit sounded like a freight train. We didn't appreciate the hockey playing in the hallway; but the hotel handled that once they were notified. The restaurant food was good. Tip: Forgo the breakfast buffet. The selection was not worth the price.

The weeding, oddly enough was also in the lobby area, by the pool. It didn't lend itself to the romance that I think most hotels of this caliber would give. A portable room partition did not afford the privacy the celebration warranted. In addition, we were by the pool, so the noise was noticeable. Did I mention that the hotel decided on the day of the wedding not to provide air conditioning in the lobby area!?! We were uncomfortable for the entire ceremony. The location we were in was right under the glass enclosed area of the hotel so the direct sunlight added to our discomfort.

Overall, the hotel was ok for the reason we were there. I don't think I'd choose this particular hotel the next time I'm in the Rochester area. It did not live up to the Double Tree Hotel standards they are noted for. We were told that this particular hotel was the Holiday Inn before Double Tree took ownership- it showed!

Kudos to Chris at the front desk who not only remembered our names, but was courteous and let us know where the happenings were in the city.

  • Liked — The location was convenient to shopping, major interstate, downtown
  • Disliked — Room service came to clean the room at 4pm! We asked them to come back in an hour...they never did! Elevators needed to be upgraded. They were slow and didn't accommodate many people.
  • Stayed June 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank GigiNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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770 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (86)
Date | Rating
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  • English first
  • French first
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  • Any
English first
Ottawa, Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed May 22, 2007

Stayed here for 2 nights. On the second night arrived to find that Hotel Staff had left the door to my room opened. The Assistant Manager, Chris, was not very helpful or sympathetic. Not sure why the door doesn't close automatically, and obviously there are no security patrols. We had been away all day, and arrived back at room 9:30pm to find door fully open.

The hotel overall is not bad, but there are some problems:
1. the whole places smells of chlorine, pool is in lobby and not closed in.
2. room smelled of dust and mold
3. A/C (air handling unit) sounds like an 18 wheeler going through room. windows can't be opened, so need to run air handler for fresh air. Even though set unit for fresh air, 3 times reset itself to heat; room was too hot.
4. Food trays left in hallways overnight of neighbors
5. People playing cards in hallway
6. Broken elevator, and slow even when it was working
7. Lots of children running, literally, and lots of corresponding noise

  • Liked — location fit my needs
  • Disliked — dirt and chlorine smells in room
  • Stayed May 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank GarryOttawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Upstate NY
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 9, 2007

The hotel is beautiful!...Nice design, well cared for...the room was very clean. The staff was very helpful, knowledgable and friendly. They were there to make our stay enjoyable - and they did! The pool and hot tub were great! Breakfast was delicious. Overall the employees at the front desk, bellhop service, lifeguards, and the restaurant staff were very helpful and friendly. I recommend this as a great place to stay.

  • Liked — friendly staff, breakfast and pool/hot tub
  • Disliked — nothing
  • Stayed April 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank fitzmkdlc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 19, 2007

Stayed overnight on our way to Florida from Ontario. Rooms were awesome, nicely decorated and comfortable. Pool was great for the kids and hot tub welcome for the adults. Restaurant was excellent for brunch with outstanding service (as were all dealings with staff). One of the nicest hotels I have stayed in at any price. Thanks to Trip Advisor for steering us in the right direction :-)

  • Stayed March 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Doogz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Doubletree by Hilton Hotel Rochester

Property: Doubletree by Hilton Hotel Rochester
Address: 1111 Jefferson Rd, Henrietta, NY 14623-3155
Phone Number:
Location: United States > New York > Finger Lakes > Henrietta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Henrietta
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree by Hilton Hotel Rochester 3.5*
Number of rooms: 248
Reservation Options:
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Also Known As:
Doubletree Rochester
Rochester Doubletree

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