We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“WIFI Challenged”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Doubletree by Hilton Rochester
Ranked #3 of 17 Hotels in Henrietta
Reviewed March 17, 2014

My stay at this hotel was very pleasant. My room was clean, food was good and the staff was helpful and friendly. My only issue was they were going to charge me $9.95 to use their WIFI unless I sat in the lobby. I complained during checkout and they took it off my bill. In this day and age I can stay at a $50.00 hotel or go to Dunkin Donuts and get free WIFI. Why should I pay more for a nice hotel at an additional cost.

  • Stayed: March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
2  Thank Jill K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (818)
Traveler rating
Traveler type
Time of year
Language

503 - 509 of 818 reviews

Reviewed March 8, 2014

Staying at the Double Tree Hilton Hotel in Rochester (Henrietta), N.Y. was a wonderful experience. The Atrium was warm and beautiful, the hotel lobby, floors and hotel room were spotless and most inviting. The staff was extremely welcoming and helpful. They responded to all our questions and requests. I would stay at this hotel again in a heartbeat.

  • Stayed: February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Patricia D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 5, 2014

The staff was extremely friendly and helpful. The room was spacious and to have a bath towel that was larger than a postage stamp was wonderful. We did not eat in the restaurant, but what we could smell, smelled yummy.

  • Stayed: March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Donna A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 4, 2014

Nice atmosphere, and the rooms are very clean. The pool is a little too small , but the children there seemed to be enjoying it. Staff were very friendly. We didn't try the breakfast; it seemed a little too pricey. Overall it was an enjoyable stay.

Room Tip: The glass elevator is pretty cool, get a room on top if you can.
See more room tips
  • Stayed: February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank wjh282
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 28, 2014

We were there for a hockey tournament. There were so many teams, so many kids. The kids had a great time, from the pool to just walking around the spacious lobby. The food was fantastic. Breakfast service was fast, good and budget friendly. Delicious dinners too . Our room was clean and comfortable. Perfect for a weekend stay.

Room Tip: The kids loved the spacious lobby, but I would recommend a room facing away from the lobby area if y...
See more room tips
  • Stayed: February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Kim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick M, General Manager at Doubletree by Hilton Rochester, responded to this reviewResponded March 1, 2014

Thank you for your comments on your recent stay with us, we look forward to your return to the Doubletree. Best of Luck the rest of season!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 26, 2014

The restaurant and front desk staff were very helpful and welcoming. When the cross-country ski of my wife and myself were cancelled because of hte local warm-up, the staff helped to provide other recommendation and directions. The front desk staff remembered us when passing by the desk and were engaging about our experience in the area.

  • Stayed: February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Brian G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 26, 2014

We recently took a trip to Rochester to visit family. We were unfamiliar with the hotels in the area. Sometimes the pictures and reviews on line can be misleading. This Doubletree was true to it's online review The bed was very very comfortable, the room was very clean room and quiet room. The staff was friendly and did not ignore the guests. We had a very nice stay.

  • Stayed: February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Celeste S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Henrietta
0.5 mi away
Hampton Inn & Suites Rochester / Henrietta
0.1 mi away
Home2 Suites by Hilton Rochester Henrietta
0.4 mi away
Holiday Inn Hotel & Suites Rochester - Marketplace
Show Prices
Show Prices
Show Prices
1.4 mi away
Homewood Suites by Hilton Rochester / Henrietta
0.7 mi away
Residence Inn Rochester Henrietta
2.8 mi away
Radisson Hotel Rochester Airport
Show Prices
Show Prices
Show Prices

Been to Doubletree by Hilton Rochester? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Doubletree by Hilton Rochester

Address: 1111 Jefferson Rd, Henrietta, NY 14623
Phone Number:
Location: United States > New York > Finger Lakes > Henrietta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Henrietta
Price Range: $132 - $252 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree by Hilton Rochester 3.5*
Number of rooms: 247
Official Description (provided by the hotel):
Conveniently located directly off I-390 and north of the New York State Thruway, experience newly renovated guest rooms (August 2015) and convenient access to downtown Rochester at the DoubleTree by Hilton Hotel Rochester. Enjoy a warm DoubleTree chocolate chip-cookie on arrival and settle into a comfortable and spacious guest room. Stay connected with high-speed internet access at the large work desk. Our hotel offers a complimentary shuttle service to and from Rochester International Airport. The service also extends to sites within 5 miles of the hotel, including the University of Rochester, Monroe Community College, Rochester Institute of Technology and Strong Memorial Hospital. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Priceline, Expedia, Hotels.com, Travelocity, Orbitz, TripOnline SA, Cancelon, Cheap Tickets, Hotwire, HotelQuickly and getaroom.com so you can book your Doubletree by Hilton Rochester reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree Rochester
Rochester Doubletree

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing