When choosing a hotel for an overnight in Rochester with our two- and four-year-old, we were mainly looking for a place with a pool and a breakfast in the morning. What we found in the Holiday Inn far exceeded any of our expectations. Our room was clean and comfortable and the pool was well-maintained and inviting, but what outshone all of these amenities was the outstanding service we received from Miss Lisa and Luis in the morning. I have never written a hotel review before, but after leaving the hotel yesterday morning I knew that I needed to share our positive experience with others. When we arrived for breakfast, Miss Lisa greeted us with a warm and cheerful smile and before we knew it we were seated, with steaming cups of coffee and tea in front of us and our children grinning from ear to ear at this pleasant, kind woman with seemingly boundless energy who never stopped moving. Throughout our meal we watched in awe as she bustled around the dining room, not only clearing tables and seating guests but stopping frequently to make sure everyone had everything that they needed. At one point while walking back to our table with my hands full, I tripped over my own feet and almost fell. Within seconds she was at my side, making sure I was ok and helping me clean up the small mess I had made. She even checked back with me several times throughout the meal to make sure I was still ok (I was more embarrassed than anything!). While we ate, we savored our delicious omelets made by Luis ("famous omelets" is the phrase I believe we heard Lisa use to describe them, and she was right!) Throughout our entire meal I don't think there was ever a lull in the long line of people waiting for these made-to-order omelets, and that's a testament to how good they were. Finally, despite the fact that she was incredibly busy, Miss Lisa still took a moment to joke with our kids as we were leaving, making our son smile and our daughter giggle. That kind of personal attention is rare these days. In addition to a top-notch meal prepared by Luis, Miss Lisa's genuinely kind manner set such a pleasant atmosphere for a morning breakfast, making it truly a pleasure to dine at the Holiday Inn!
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Rochester Hotel & Suites! This new fabulous 100% non-smoking hotel is conveniently located for easy access to all major highways. Downtown Rochester is 5 miles and the Rochester Airport (ROC) is 5 miles with free shuttle service for all of our business and leisure guests (some restrictions apply). Holiday Inn Rochester Hotel & Suites is conveniently located to all universities including University of Rochester, U of R Medical Center, Monroe Community College (MCC), Rochester Institute of Technology (RIT), Nazareth, St. John Fisher, SUNY Brockport, Roberts Wesleyan, and Empire State Colleges. Exceptional businesses are located here including Paychex, Kodak, Xerox, Bausch & Lomb, and many more!!! Shopping anyone? Well, this hotel is located in a wonderful area of Rochester that is close to all kinds of shopping including Market Place Mall and Eastview Mall that are minutes away! Sports anyone? The Holiday Inn Rochester provides excellent accommodations and exceptional service for hockey, soccer, swimming, and any other travel teams visiting the Rochester area!!! The Holiday Inn Rochester Hotel & Suites offers many amenities and services that will make your stay a memorable one including daily breakfast included with the rate, free DVD rentals, free high-speed Internet (wired and wireless), free local calls, fridge and microwave. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with IHG, Expedia, Hotels.com, Booking.com, Travelocity, Orbitz, Priceline, Hotwire, HotelQuickly, Cancelon and getaroom.com so you can book your Holiday Inn Hotel & Suites Rochester - Marketplace reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Inn Hotel And Suites Marketplace
- Holiday Inn Rochester
- Holiday Inn Marketplace
- Rochester Holiday Inn