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“Definitely recommend, great service and staff!”

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Holiday Inn Hotel & Suites Rochester - Marketplace
Ranked #4 of 17 Hotels in Henrietta
Certificate of Excellence
Reviewed January 21, 2014

We chose this particular hotel because of the pool and the reviews on here about the breakfast. We were not disappointed! The pool was very nice and the breakfast was spectacular. Lisa was so helpful and made sure we had everything we needed at breakfast and the food that Luis made us was delicious. I would definitely recommend this hotel and we will most likely visit again. The room was very nice and clean and everyone we interacted with was very helpful. Two thumbs up!!

  • Stayed: January 2014, traveled with family
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Thank tongamonster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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187 - 193 of 572 reviews

Reviewed January 20, 2014

Best stay and breakfast I have ever had in a hotel! Full omelet / waffle bar made to order. Luis and Lisa were the best hotel breakfast staff I have ever had and by far make this hotel a place worth staying. When we drop our son off at RIT, we stay here because of Luis's omelets!!!

They are not paying these two enough!! I gave two $20 dollar tips I was so impressed!!

Room Tip: Suites were really nice!!
  • Stayed: January 2014, traveled with family
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Thank ArmyNinja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 20, 2014

I have stayed here several times over the last couple of years. Lisa and Luis are great and the breakfast service is always a pleasure. The rooms are well kept and the housekeeping staff do a nice job. Suites work well when traveling with family.

  • Stayed: January 2014, traveled with family
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Thank Timfrombelson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 15, 2014

This hotel made an extended 4 day stay due to winter weather seem like a vacation. The entire staff was so friendly and accommodating.the breakfast buffet with Lisa,Dominique,Louis and Kim
Made a warm start to a cold morning.We definitely will recommend this location to all our friends.

Room Tip: First floor room was cold so moved to the 2nd floor and stayed toasty.
  • Stayed: January 2014, traveled with family
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Thank 783Marilync
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 13, 2014

As far as hotels go, the Holiday Inn in Henrietta gets two thumbs up. Every employee that we encountered, from check in at the front desk, to John the shuttle driver, Maggie at the bar, to Kim, Dominique and Louis manning the omelet station at breakfast were personable, accommodating and truly made one feel "at home". These are people who genuinely like their job, and they do it well. Strong, supportive management is what makes this happen. My family and I make frequent overnight trip to Rochester and the Holiday Inn is the ONLY place we will stay. Please valuable the above mentioned employees -- they help you look GREAT.

  • Stayed: January 2014, traveled with family
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Thank Michele M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 13, 2014

From the time we checked in to the time we checked out the service at the Holiday Inn on Jefferson Rd was exceptional! The young woman (Anna I believe) was so kind, sweet and helpful. The table side service given to us by Lisa for breakfast made us feel like we at home around our dining room table. Lisa made us feel not like guests but like family! She was simply amazing! The food which was prepared by Luis was excellent. We will definitely be staying at this hotel the next time we are visting our family in Rochester!

  • Stayed: January 2014, traveled as a couple
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Thank Jennifer M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 7, 2014

Although there was one downside I enjoyed my recent stay at this hotel. The front desk team was friendly and efficient, recognized my IHG membership/status, and the room I got was spacious and nice (note: upgraded to a suite). Breakfast the next morning was really good with Luis on the omelette station and Lisa serving the room.

The only downside is that the upholstered furniture (sofa and chairs) in the room were stained and needed to be deep cleaned. I would have rated "Excellent" if not for this.

Overall though, based on the hotel and people, I will definitely stay here again.

  • Stayed: January 2014, traveled solo
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Thank rimohamed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Hotel & Suites Rochester - Marketplace

Address: 800 Jefferson Rd, Henrietta, NY 14623-3212 (Formerly Rochester Marketplace Inn)
Phone Number:
Location: United States > New York > Finger Lakes > Henrietta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Henrietta
#2 Family Hotel in Henrietta
Price Range: $110 - $189 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Hotel & Suites Rochester - Marketplace 3*
Number of rooms: 120
Official Description (provided by the hotel):
Welcome to the Holiday Inn Rochester Hotel & Suites! This new fabulous 100% non-smoking hotel is conveniently located for easy access to all major highways. Downtown Rochester is 5 miles and the Rochester Airport (ROC) is 5 miles with free shuttle service for all of our business and leisure guests (some restrictions apply). Holiday Inn Rochester Hotel & Suites is conveniently located to all universities including University of Rochester, U of R Medical Center, Monroe Community College (MCC), Rochester Institute of Technology (RIT), Nazareth, St. John Fisher, SUNY Brockport, Roberts Wesleyan, and Empire State Colleges. Exceptional businesses are located here including Paychex, Kodak, Xerox, Bausch & Lomb, and many more!!! Shopping anyone? Well, this hotel is located in a wonderful area of Rochester that is close to all kinds of shopping including Market Place Mall and Eastview Mall that are minutes away! Sports anyone? The Holiday Inn Rochester provides excellent accommodations and exceptional service for hockey, soccer, swimming, and any other travel teams visiting the Rochester area!!! The Holiday Inn Rochester Hotel & Suites offers many amenities and services that will make your stay a memorable one including daily breakfast included with the rate, free DVD rentals, free high-speed Internet (wired and wireless), free local calls, fridge and microwave. ... more   less 
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Also Known As:
Holiday Inn Hotel And Suites Marketplace
Holiday Inn Rochester
Holiday Inn Marketplace
Rochester Holiday Inn

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