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“Great Experience”

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Holiday Inn Hotel & Suites Rochester - Marketplace
Ranked #3 of 16 Hotels in Henrietta
Certificate of Excellence
New Hartford, New York
1 review
“Great Experience”
Reviewed November 13, 2013

we had a great stay, the best part was the breakfast!! Lisa and Luis were excellent, especially Lisa, she was funny and accomodating, adn Luis made the best omelets!!! The hotel was close by to shopping, restaurants and the ice rink as we were there for a hockey tournament! Lisa, the hostess even asked in the morning how we did in our games the previous day, I was amazed how she interacted with all the guests and managed to keep the dining room in order and got everything everyone needed!! Keep up the good work, can't wait to go back!!

Room Tip: LOVE being on the first floor, didn't think I would but did, close to pool, front desk and cafe...
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  • Stayed November 2013, traveled with family
    • Value
    • Location
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Helpful?
Thank TAMMY P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Visions_Manager, Manager at Holiday Inn Hotel & Suites Rochester - Marketplace, responded to this review, November 14, 2013
Thank you for this great review and appreciate your group staying with us. We are so happy that our staff exceeded in service and it makes everyone happy to see reviews like this showing your appreciation 0f our staff and staying with us again. We do have a great location with so many things to do and restaurants/shopping all over as well. I am glad our location is very convenient to the ice rink. Thank you for your business and please come again.
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562 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (99)
Date | Rating
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English first
Ambler, Pennsylvania
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 12, 2013

Took grandson to check out RIT for college and stayed at the Holiday Inn hotel & Suites. Check in was rapid and desk folks were very helpful. Room was large and near the indoor pool(large). We tried the breakfast buffet on Sunday am prior to leaving and it was SUPER. As a matter of fact the entire hotel was Super. All the folks there are very gracious and helpful The Holiday Inn is just a short distance from the highway. Would we book a return stay? You bet. Two folks who were must helpful are "Lisa" and "Luis" Also worthy of note-plenty of eateries in area.

Room Tip: Ask for room 228-near parking,pool and food.
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  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank paul b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Visions_Manager, Manager at Holiday Inn Hotel & Suites Rochester - Marketplace, responded to this review, November 14, 2013
Thank you for the wonderful compliments and sharing your experience on your stay. We are lucky to be this close to RIT and such a great area for many stores and many restaurants to choose from when visiting. On behalf of our entire staff, thank you for choosing our hotel and please come stay with us again. Thank you
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Mississauga, Canada
1 review
Reviewed November 11, 2013

Drove down to Rochester from Mississauga, CA. Had a very comfy stay. Lisa & Luis were the attraction during our stay there. Very friendly duo...one is great in making omelettes & the other takes care of everything else from seating guests to serving coffee to making sure you have great morning.
We had a problem with the height of the pillows in guest rooms. They were too high for us. Wonder if they could provide optional pillows that are flatter.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Has213
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Dansville, NY
1 review
Reviewed November 10, 2013

We took a little mini vacation and had a great time. Our favorite part was breakfast with Lisa and Luis was amazing! They were so friendly and interacted with EVERY guest that came in. Luis makes an amazing omelet and Lisa makes sure you have anything you need.
The gym equipment was awesome too!

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kristi B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool, New York
2 reviews
Reviewed November 4, 2013

I chose this hotel because of the amenities offered. I was so impressed with the room which was neat and clean. Checking in and out was fast and efficient. The hotel public areas were clean and cozy. I was also very happy that I never heard any noise from other hotel guests
Each morning, it was so great to start the day with Lisa waiting my table. Her energy and friendliness were boundless. Few restaurants have wait staff who are so efficient and friendly as Lisa. Both days I had an omelette which were prepared by Luis.He was very adept in managing different orders and serving them at just the right time. The breakfast experience with food freshly prepared and great service makes this restaurant a wonderful place to stay.
I was only planning to stay one night. It was such a great place to be, I stayed one more night. LOL, if it rented by the month, I would seriously consider moving in!

Room Tip: Let your needs be known and the hotel will help make your stay memorable.
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  • Stayed November 2013, traveled solo
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank UneGrandeDame
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tarrytown
1 review
Reviewed November 2, 2013

The rooms were a little small but overall OK. Updated, decor and the room included a clean refrigerator and microwave. A full breakfast made this stay a very good value. The food was hot and well prepared. Lisa and Luis were very accommodating. Would stay here again.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kathystar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ny
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed October 28, 2013

We stayed here for a couple of nights and the title of my review pretty much says it all. It was nothing fancy but it was comfortable and clean. The one thing I can suggest is when you make your reservations, request the 3rd floor. We were on the 1st floor and you can hear every step the people above you take ( especially if they have kids). There must have been some kind of tournament going on as there were a lot of kids there. Don't get me wrong, I have kids and I know how they are in hotels, I'm just saying this in case someone is there on business and to hear kids running around might be a bit distracting. This hotel is also very close to shopping and restaurants, you have a HUGE choice to pick from.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank luvthebeach2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Rochester - Marketplace, responded to this review, November 13, 2013
Dear luvthebeach2008,

Thank you for taking the time to write your comments. It is good to read that you found our accommodations to be clean and comfortable. Our goal is to ensure you feel valued and appreciated. However, I apologize for any discomfort you may have experienced due to the noise from above your room. Your review will be used to reconsider improvements needed. If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask. Thank you again for your valuable feedback and suggestion.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Hotel & Suites Rochester - Marketplace

Property: Holiday Inn Hotel & Suites Rochester - Marketplace
Address: 800 Jefferson Rd, Henrietta, NY 14623-3212 (Formerly Rochester Marketplace Inn)
Phone Number:
Location: United States > New York > Finger Lakes > Henrietta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Henrietta
#2 Family Hotel in Henrietta
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Hotel & Suites Rochester - Marketplace 3*
Number of rooms: 120
Official Description (provided by the hotel):
Welcome to the Holiday Inn Rochester Hotel & Suites! This new fabulous 100% non-smoking hotel is conveniently located for easy access to all major highways. Downtown Rochester is 5 miles and the Rochester Airport (ROC) is 5 miles with free shuttle service for all of our business and leisure guests (some restrictions apply). Holiday Inn Rochester Hotel & Suites is conveniently located to all universities including University of Rochester, U of R Medical Center, Monroe Community College (MCC), Rochester Institute of Technology (RIT), Nazareth, St. John Fisher, SUNY Brockport, Roberts Wesleyan, and Empire State Colleges. Exceptional businesses are located here including Paychex, Kodak, Xerox, Bausch & Lomb, and many more!!! Shopping anyone? Well, this hotel is located in a wonderful area of Rochester that is close to all kinds of shopping including Market Place Mall and Eastview Mall that are minutes away! Sports anyone? The Holiday Inn Rochester provides excellent accommodations and exceptional service for hockey, soccer, swimming, and any other travel teams visiting the Rochester area!!! The Holiday Inn Rochester Hotel & Suites offers many amenities and services that will make your stay a memorable one including daily breakfast included with the rate, free DVD rentals, free high-speed Internet (wired and wireless), free local calls, fridge and microwave. ... more   less 
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Also Known As:
Holiday Inn Hotel And Suites Marketplace
Holiday Inn Rochester
Holiday Inn Marketplace
Rochester Holiday Inn

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