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Holiday Inn Hotel & Suites Rochester - Marketplace
Ranked #3 of 16 Hotels in Henrietta
Certificate of Excellence
Maryland
Level Contributor
28 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“fine”
Reviewed July 23, 2013

We stayed in a "jacuzzi suite". It was okay. It was clean and the staff friendly. The hotel is located on a road that consists of strip mall after strip mall, so is not very scenic. The room itself was odd (but clean). The jacuzzi was in the master bed room. There is no door between the master bed room and the living room. So if you have kids staying in the living room, you can not really use the jacuzzi. The sofa bed was not the highest quality, and it was not made up by the staff. They suggested we make it up ourselves, so we did. The breakfast was free, which was good. The omlettes were good. However, the muffins were of the lowest possible quality, which is odd in a city with lots of excellent, cheap baked goods. There was no closet in the master bed room, just a tiny one near the door, which led into the living room. But, it was clean, well maintained, and quiet. Nothing bad, just odd. I had the feeling that the room was retrofit, and wasn't really designed to be a "jacuzzi suite".

  • Stayed July 2013, traveled with family
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Helpful?
Thank SarahWZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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562 reviews from our community

Traveler rating
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232
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (99)
Date | Rating
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English first
Virginia Beach, Virginia
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 22, 2013

The night before I stayed here, I stayed at the Hilton in Niagara Falls. What I got there for $175 was far superior to what I got at the Holiday Inn for the same price. I understand that this is only a 3 star hotel, but that being said it should be priced like one. The rooms are dark and small, the pillows are even smaller, and my baby niece kept picking up little plastic pieces from the carpet. On a positive note, the staff was very nice and there is free breakfast.

  • Stayed July 2013, traveled with family
    • Value
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Helpful?
Thank Jennie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Rochester - Marketplace, responded to this review, August 6, 2013
Dear Jennie B,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our staff and breakfast.

However, We’re sorry we fell below your expectation regarding cleanliness and the room condition. We will address these points. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
42 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed July 22, 2013

Stayed here for a couple of nights in July. After leaving and travelling to Canada I realized I'd left brand new $300 headphones behind in hotel. Phones very late at night and they confirmed they'd been found. Next day I contacted again as arranged, they took address of hotel I was headed to next in manhattan, and posted them along. Duly received in NYC .. all very professionally packaged etc. Full marks, and big thank you.

Room Tip: ask about the 2 room suites.
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  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Mediocre-Golfer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
1 review
Reviewed July 21, 2013

The wait staff and cook staff gave excellent service and they are very considerate and friendly. My family enjoyed our stay at the Holiday Inn marketplace in Rochester, NY because of Lisa and Luis excellent service. Kudos to them!

  • Stayed July 2013, traveled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank charleyg284
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niagara Falls, New York
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 20, 2013

A decent hotel to stay at that I would recommend to my friends. My wife and I decided to get away for a few days and decided to try this place after reading several reviews.

Hotel and room was clean. Staff was great from check-in and to check-out.

My wife decided to do the pool on two different occasions but I opted not too. It is an average pool area that was hot to me, but my wife said the water was cold. So I sat in waited for her in the inside heat (That's what husbands do).

Each morning there was a free breakfast buffet that consisted of fruit, yogurt, toast, cereals, juices, coffee, sausage, potatoes, bacon, scrambled eggs,muffins, pastries, and waffles and a omelet station that was staffed by a great gentleman by the name of Luis, who made the omelets according to your desire. We also had a wonderful young lady by the name of Lisa that was our server, who was attentive, cheerful, friendly and helpful.

Being part of priority club helped as well, since every evening, Monday-Thursday is a manager's reception that includes a free buffet dinner and 1 free drink. What more could you ask for?

  • Stayed June 2013, traveled as a couple
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Helpful?
Thank JHJRNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, North Carolina
1 review
Reviewed July 18, 2013

We have always left hotels indifferent to our stay there. This is the first time that a hotel has left such an impression on us. The gentleman who checked us in when we arrived was such a pleasure to talk to. He asked us about our reason for visiting and seemed truly interested in what we were doing. When we saw him the next day, he remembered what we had told him we were doing and asked us how our day had been. But, what really pushed our visit over the top was the restaurant staff. Lisa was one of the most lovely and genuine people to talk to. She ran the breakfast room like a well oiled machine and took the time to talk to everyone there. She was so sweet to my children, and asked them how their trip was going and what they were doing. The next morning at breakfast she asked them about their trip to the zoo (we mentioned the previous day that we were going there) and took care of us as if we were her own family. When we checked out of the hotel, she gave my children little snack bags with chips, water, and a treat in them for their car ride. Luis was also wonderful. He worked non-stop to make everyone omelets and waffles to order. What a wonderful experience.

  • Stayed July 2013, traveled with family
    • Value
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Helpful?
Thank Danielle M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
Reviewed July 18, 2013

Every hotel should have Lisa and Luis! Their caring,talent etc. makes everyone who walks into the dining room feel welcome and comfortable, not to mention full! The entire staff has always been tremendous each time I've been there. The hotel is approximately 15 miles away from where I visit but there is NO OTHER HOTEL WHERE I'D RATHER BE!!!!!!!!!!

  • Stayed July 2013, traveled with friends
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank anvil_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Hotel & Suites Rochester - Marketplace

Property: Holiday Inn Hotel & Suites Rochester - Marketplace
Address: 800 Jefferson Rd, Henrietta, NY 14623-3212 (Formerly Rochester Marketplace Inn)
Phone Number:
Location: United States > New York > Finger Lakes > Henrietta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Henrietta
#2 Business Hotel in Henrietta
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Hotel & Suites Rochester - Marketplace 3*
Number of rooms: 120
Official Description (provided by the hotel):
Welcome to the Holiday Inn Rochester Hotel & Suites! This new fabulous 100% non-smoking hotel is conveniently located for easy access to all major highways. Downtown Rochester is 5 miles and the Rochester Airport (ROC) is 5 miles with free shuttle service for all of our business and leisure guests (some restrictions apply). Holiday Inn Rochester Hotel & Suites is conveniently located to all universities including University of Rochester, U of R Medical Center, Monroe Community College (MCC), Rochester Institute of Technology (RIT), Nazareth, St. John Fisher, SUNY Brockport, Roberts Wesleyan, and Empire State Colleges. Exceptional businesses are located here including Paychex, Kodak, Xerox, Bausch & Lomb, and many more!!! Shopping anyone? Well, this hotel is located in a wonderful area of Rochester that is close to all kinds of shopping including Market Place Mall and Eastview Mall that are minutes away! Sports anyone? The Holiday Inn Rochester provides excellent accommodations and exceptional service for hockey, soccer, swimming, and any other travel teams visiting the Rochester area!!! The Holiday Inn Rochester Hotel & Suites offers many amenities and services that will make your stay a memorable one including daily breakfast included with the rate, free DVD rentals, free high-speed Internet (wired and wireless), free local calls, fridge and microwave. ... more   less 
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Also Known As:
Holiday Inn Hotel And Suites Marketplace
Holiday Inn Rochester
Holiday Inn Marketplace
Rochester Holiday Inn

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