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“Wonderful, mostly friendliest” 5 of 5 bubbles
Review of Holiday Inn Hotel & Suites Rochester - Marketplace

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Holiday Inn Hotel & Suites Rochester - Marketplace
Ranked #4 of 16 Hotels in Henrietta
Certificate of Excellence
Houston, Texas
1 review
“Wonderful, mostly friendliest”
5 of 5 bubbles Reviewed July 21, 2013

The wait staff and cook staff gave excellent service and they are very considerate and friendly. My family enjoyed our stay at the Holiday Inn marketplace in Rochester, NY because of Lisa and Luis excellent service. Kudos to them!

  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Charley G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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558 reviews from our community

Traveler rating
    335
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (99)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Niagara Falls, New York
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed July 20, 2013

A decent hotel to stay at that I would recommend to my friends. My wife and I decided to get away for a few days and decided to try this place after reading several reviews.

Hotel and room was clean. Staff was great from check-in and to check-out.

My wife decided to do the pool on two different occasions but I opted not too. It is an average pool area that was hot to me, but my wife said the water was cold. So I sat in waited for her in the inside heat (That's what husbands do).

Each morning there was a free breakfast buffet that consisted of fruit, yogurt, toast, cereals, juices, coffee, sausage, potatoes, bacon, scrambled eggs,muffins, pastries, and waffles and a omelet station that was staffed by a great gentleman by the name of Luis, who made the omelets according to your desire. We also had a wonderful young lady by the name of Lisa that was our server, who was attentive, cheerful, friendly and helpful.

Being part of priority club helped as well, since every evening, Monday-Thursday is a manager's reception that includes a free buffet dinner and 1 free drink. What more could you ask for?

  • Stayed June 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JHJRNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, North Carolina
1 review
5 of 5 bubbles Reviewed July 18, 2013

We have always left hotels indifferent to our stay there. This is the first time that a hotel has left such an impression on us. The gentleman who checked us in when we arrived was such a pleasure to talk to. He asked us about our reason for visiting and seemed truly interested in what we were doing. When we saw him the next day, he remembered what we had told him we were doing and asked us how our day had been. But, what really pushed our visit over the top was the restaurant staff. Lisa was one of the most lovely and genuine people to talk to. She ran the breakfast room like a well oiled machine and took the time to talk to everyone there. She was so sweet to my children, and asked them how their trip was going and what they were doing. The next morning at breakfast she asked them about their trip to the zoo (we mentioned the previous day that we were going there) and took care of us as if we were her own family. When we checked out of the hotel, she gave my children little snack bags with chips, water, and a treat in them for their car ride. Luis was also wonderful. He worked non-stop to make everyone omelets and waffles to order. What a wonderful experience.

  • Stayed July 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Danielle M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
5 of 5 bubbles Reviewed July 18, 2013

Every hotel should have Lisa and Luis! Their caring,talent etc. makes everyone who walks into the dining room feel welcome and comfortable, not to mention full! The entire staff has always been tremendous each time I've been there. The hotel is approximately 15 miles away from where I visit but there is NO OTHER HOTEL WHERE I'D RATHER BE!!!!!!!!!!

  • Stayed July 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank anvil_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Troy, Michigan
1 review
4 of 5 bubbles Reviewed July 17, 2013

First time staying at this hotel and we were suitably impressed. Reasonably priced, family friendly, and conveniently located. We enjoyed the pool and were impressed (as others have commented as well) with Lisa and Luis in the restaurant. Lisa made everyone feel personally welcome and kept things moving. Luis prepared fresh omelets to order and served them with a smile, even as the line just kept coming. Just one comment...nix the plastic knife and fork at the breakfast buffet. With such good food and service why not provide real silverware?

  • Stayed July 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DPJ_3555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed July 15, 2013

Nice, quiet, clean. Breakfast buffet excellent...loved the omlets by Luis and the service from Lisa. Saturday morning, restaurant was filled with kids and parents, apparently teams. Servers moved things along, and our wait was minimal.

Stayed July 2013, traveled with friends
Helpful?
1 Thank vksperr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manoj P, General Manager at Holiday Inn Hotel & Suites Rochester - Marketplace, responded to this review, July 16, 2013
Thank you for the great review and recognizing our staff and service. We appreciate you taking time to write this review and sharing your experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Binghamton, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed July 13, 2013

Just returned from a stay at the Holiday Inn Marketplace in Rochester, NY. The room was just fine, as expected. The restaurant was overwhelmed for dinner by a bus-load of hungry travelers, so the buffet was picked over by the time I arrived. The staff made it bearable by being very friendly and as accommodating as possible. The breakfast was outstanding, with a chef standing by to make omlettes and waffles to order. A very nice touch. I had not been there for the better part of a year, yet the breakfast concierge (Lisa Luis) welcomed me back as though I'd been there last week. Another very nice touch which made me feel very welcome. Good job Holiday Inn.

Room Tip: You will sleep well here!
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  • Stayed July 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank CoolersDad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manoj P, General Manager at Holiday Inn Hotel & Suites Rochester - Marketplace, responded to this review, July 16, 2013
Thank you for your great review and details of your experience. Our staff tries to go the extra mile and ensure guests have a great experience. We are glad that your breakfast experience was perfect and glad you were also able to share your dinner experience. We are currently working on a plan to upgrade our dinner service to meet the demands and high volume of guests staying with us. Thanks again for this and recognizing our excellent employees.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Hotel & Suites Rochester - Marketplace

Property: Holiday Inn Hotel & Suites Rochester - Marketplace
Address: 800 Jefferson Rd, Henrietta, NY 14623-3212 (Formerly Rochester Marketplace Inn)
Phone Number:
Location: United States > New York > Finger Lakes > Henrietta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Henrietta
#2 Family Hotel in Henrietta
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Hotel & Suites Rochester - Marketplace 3*
Number of rooms: 120
Official Description (provided by the hotel):
Welcome to the Holiday Inn Rochester Hotel & Suites! This new fabulous 100% non-smoking hotel is conveniently located for easy access to all major highways. Downtown Rochester is 5 miles and the Rochester Airport (ROC) is 5 miles with free shuttle service for all of our business and leisure guests (some restrictions apply). Holiday Inn Rochester Hotel & Suites is conveniently located to all universities including University of Rochester, U of R Medical Center, Monroe Community College (MCC), Rochester Institute of Technology (RIT), Nazareth, St. John Fisher, SUNY Brockport, Roberts Wesleyan, and Empire State Colleges. Exceptional businesses are located here including Paychex, Kodak, Xerox, Bausch & Lomb, and many more!!! Shopping anyone? Well, this hotel is located in a wonderful area of Rochester that is close to all kinds of shopping including Market Place Mall and Eastview Mall that are minutes away! Sports anyone? The Holiday Inn Rochester provides excellent accommodations and exceptional service for hockey, soccer, swimming, and any other travel teams visiting the Rochester area!!! The Holiday Inn Rochester Hotel & Suites offers many amenities and services that will make your stay a memorable one including daily breakfast included with the rate, free DVD rentals, free high-speed Internet (wired and wireless), free local calls, fridge and microwave. ... more   less 
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Also Known As:
Holiday Inn Hotel And Suites Marketplace
Holiday Inn Rochester
Holiday Inn Marketplace
Rochester Holiday Inn

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