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“Best service & great staff!”

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Holiday Inn Hotel & Suites Rochester - Marketplace
Ranked #4 of 16 Hotels in Henrietta
Certificate of Excellence
1 review
“Best service & great staff!”
5 of 5 bubbles Reviewed August 14, 2011

Stumbled in late night with 2 children. The front desk, Ron was very friendly and courteous and helped travel weary family set in comfortably making multiple trips to our room. Complimentary breakfast was served by chearful staffs, Joey & Sophia with specialty omlette and waffles made by chef Bobby. They were also kid friendly. Spacious dining room even had children's craft table readily accessible. Clean suite room had king size comfortable bed with pull out bed. Highly recommended!!!

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ekster1989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manojfl, General Manager at Holiday Inn Hotel & Suites Rochester - Marketplace, responded to this review, August 24, 2011
What a great compliment to our staff with this review as we try to accommodate all our guests to feel relaxed when staying at our hotel. We appreciate you writing this review and letting us know how your stay was. Thank you very much.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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561 reviews from our community

Traveler rating
    336
    152
    48
    16
    9
See reviews for
232
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (99)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
dansville
1 review
5 of 5 bubbles Reviewed August 14, 2011

Im writing this for 3 people, The first is Tiffany she was the one who booked us in our room that was 129 ,she was very very nice and helped us have a nice stay ...
The othe two people were who helped us with breakfest and the were Bobby who made us food and Lisa who sat us she was super nice making us feel like kings and queens... We will be back again.. Ed and Cheryl Dunlop from Dansville ny

  • Stayed August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank cheryl l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ontario
Level Contributor
114 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
1 of 5 bubbles Reviewed August 12, 2011

We stayed at this hotel for the second time because our first experience was so positive. Two years ago the hotel seemed cleaner and was in beautiful shape. This time not so much. Our experience was terrible due to the cleanliness of the hotel and rooms. We checked in later in the evening and wanted to turn in as we had been driving all day. When we arrived the girls at the counter were friendly but were complaining to each other how another staff member "never does her job." This seemed unprofessional to be saying in front of a customer. I'll be honest, when we check in to hotels, we always do a thorough check for cleanliness and bed bugs. I will say that we did not find any bed bugs, which is great but as for cleanliness.... The first room we were given, we walked in and right at the doorway, there seemed to be a bit of food on the floor with HUNDREDS of ants swarming around the food. My wife and I were disgusted and I went back to get another room. No problem here, the girls gladly changed the room. Were figure this was an unfortunate fluke, WRONG. In the second room, we started inspecting and found a large amount of beef jerky under the mattress of one bed an under the other bed two empty cases of Budwiser, beer cans and a Pepsi bottle. I was furious at this point and was going to ask for room number three, but our 6 year old daughter was exhausted. The rest of the room wasn't super clean either. We slept, and got out the next morning. I have never been so disgusted at hotel. We usually go to HILTON properties only, but we had such a good experience at this Holiday Inn last time that we stuck with it. Needless to say, I will never return to this property for leisure or business and I probably won't use a Holiday Inn again. Shame on the manager Manoj Patel (I think this is his name) for allowing this property to fall into such disrepair. The one positive was the breakfast the next morning. The ladies working there were great and the food was good. At least one thing was right.

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank ironleague
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manojfl, General Manager at Holiday Inn Hotel & Suites Rochester - Marketplace, responded to this review, August 24, 2011
I apologize on behalf of this hotel as this is unbelievable and not the usual service and cleanliness we provide. We really hope you give us a chance again and you can personally contact me prior to your arrival. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Endicott, New York
1 review
4 of 5 bubbles Reviewed August 11, 2011

The staff at this hotel went above and beyond to make our stay comfortable. The front desk staff (Rachel and Tiffany) helped me with a request that I had. They were wonderful! The breakfast staff of Bobby, Lisa, and Joe were so friendly and helpful. It is just what you need first thing in the morning!

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Colleen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manojfl, General Manager at Holiday Inn Hotel & Suites Rochester - Marketplace, responded to this review, August 24, 2011
Thank you for letting us know that our staff was amazing. We really strive on giving exceptional service and going the extra mile for all our guests. We appreciate you writing this review. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed August 8, 2011

Stayed at the hotel for three nights while on a family vacation. Pro's: Staff were very friendly and accomodating; Hotel was clean and well maintained; Excellent breakfast included in room price; Good sized pool and adequate gym; Well lit parking; Lots of shopping and restaurants nearby; Easy access to major highways. Con's: Booked a suite in order to be able to put the kids to sleep while my wife and I relaxed, however, for some reason there was no door between the two rooms which made it difficult to get the kids settled; Similarly, had to go through the bathroom to get to the washroom; Room had very large shower but no tub to take a bath in; Hotel was very quiet except for our last night (Friday) when kids were running the halls....; Hotel has laundry but the facility only had one washer and one dryer. Overall, i would reccomend the hotel based on the generally quiet atmosphere, friendly staff and excellent breakfast. Never been to Rochester before and enjoyed the area. Children's museum (downtown) and nearby pioneer (30min) village is highly recommended.

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank recceptl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manojfl, General Manager at Holiday Inn Hotel & Suites Rochester - Marketplace, responded to this review, August 24, 2011
Thank you for letting us know how your stay was and I apologize on not having a door to separate our suites from the bedroom. It is an opening that we do not plan on adding a door separating. We have some guests that like the opening and some prefer the door. I am glad the service was great and really hope you can give us a chance again despite the door in the suite and some other guests children running in the hallways. Thanks again for this review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sarasota, Florida
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed August 4, 2011

I stay at least a 100 nights a year and have become really disappointed with Holiday Inn on how they have been treating Platinum members with no perks. NOT this hotel! I felt like a king. They give you a welcome package to priority members. They upgraded me to a suite without having to ask, which had a large shower. Seriously, who uses a hotel bathtub. Rooms had DVD players and free complimentary DVD's at the front desk. The breakfast was free with an omelet station, great job Bobby. They provide a shuttle with a great driver Edward, and did I mention 2 free drinks each night at the bar with your stay. Everyone had a great customer service!

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rugdoctor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manojfl, General Manager at Holiday Inn Hotel & Suites Rochester - Marketplace, responded to this review, August 24, 2011
Wow! Thanks for noticing how we treat our Platinum Members as we really try to go all the way to show appreciation of their business. We value all our guests and glad we were able to go the extra mile to show how much we really care of our guests. Glad you had a perfect stay and thanks for writing this wonderful review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago,Illinois
Level Contributor
108 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
4 of 5 bubbles Reviewed August 2, 2011

A complimentary breakfast was included with the hotel stay. Lisa, Carleen and Bobby were the wonderful team that made sure breakfast was quick and delicious. Bobby is a fantastic cook and prepared eggs, waffles etc made to order. Carleen and Lisa were super friendly and welcoming and made sure you had everything you needed. It was a delightful pleasure to get to know them.
Also the computer room was easily accessible and free printing was provided. A lovely courtyard provided a quiet retreat. Exercise equipment was available as well as fresh coffee and tea 24/7.
The hotel is near shopping and restaurants.

  • Stayed June 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank set2go52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manojfl, General Manager at Holiday Inn Hotel & Suites Rochester - Marketplace, responded to this review, August 24, 2011
Thank you very much for the compliments on our staff and hotel facilities. Glad you enjoyed your stay and come stay with us again. Thanks for taking your valuable time to let us know how your stay was.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Hotel & Suites Rochester - Marketplace

Property: Holiday Inn Hotel & Suites Rochester - Marketplace
Address: 800 Jefferson Rd, Henrietta, NY 14623-3212 (Formerly Rochester Marketplace Inn)
Phone Number:
Location: United States > New York > Finger Lakes > Henrietta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Henrietta
#2 Family Hotel in Henrietta
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Hotel & Suites Rochester - Marketplace 3*
Number of rooms: 120
Official Description (provided by the hotel):
Welcome to the Holiday Inn Rochester Hotel & Suites! This new fabulous 100% non-smoking hotel is conveniently located for easy access to all major highways. Downtown Rochester is 5 miles and the Rochester Airport (ROC) is 5 miles with free shuttle service for all of our business and leisure guests (some restrictions apply). Holiday Inn Rochester Hotel & Suites is conveniently located to all universities including University of Rochester, U of R Medical Center, Monroe Community College (MCC), Rochester Institute of Technology (RIT), Nazareth, St. John Fisher, SUNY Brockport, Roberts Wesleyan, and Empire State Colleges. Exceptional businesses are located here including Paychex, Kodak, Xerox, Bausch & Lomb, and many more!!! Shopping anyone? Well, this hotel is located in a wonderful area of Rochester that is close to all kinds of shopping including Market Place Mall and Eastview Mall that are minutes away! Sports anyone? The Holiday Inn Rochester provides excellent accommodations and exceptional service for hockey, soccer, swimming, and any other travel teams visiting the Rochester area!!! The Holiday Inn Rochester Hotel & Suites offers many amenities and services that will make your stay a memorable one including daily breakfast included with the rate, free DVD rentals, free high-speed Internet (wired and wireless), free local calls, fridge and microwave. ... more   less 
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Also Known As:
Holiday Inn Hotel And Suites Marketplace
Holiday Inn Rochester
Holiday Inn Marketplace
Rochester Holiday Inn

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