Let me preface this with the fact that we love staying at Hampton Inns. They have the most comfortable beds and a great continental breakfast. When we arrived at this one on Clay Road in Henrietta, the hallways and rooms were freezing cold. It was in March in Rochester, so it was very cold outside. We called about it and it was suggested to us to turn up our heat. The next day (and our remaining four days) it was extremely hot in both the hallways, and the room. We called the front desk multiple times after being unable to sleep in the stuffy rooms. The front desk staff advised us how to turn the AC unit on and up, which did not work. We contemplated buying a portable fan, and just leaving it in the room when we left, since it would not fit in our luggage. On our final night they addressed the problem and comped us the previous night, and upgraded us to a suite, explaining they had some HVAC issues that were fixed. That night was not much better than the others, even with a bigger room. Our only other gripe was the beds. We love Hampton's beds, and both rooms we stayed in had awful, hard beds. I don't know if they didn't upgrade them previously and they are old, or they went cheap on these. On a positive note, the staff was very nice, and the continental breakfast was wonderful! Unless something happens, we will not be staying there again, though.

Arrived and it started snowing. However there were some great restaurants/bars in very close walking distance which was great. There was heavy snow so the shuttle driver did not make it in/or would be late the following morning. The check-out lady jsu tsaid "No problem, I will take you" Outstanding service and as usual quite a nice breakfast. Glad I stopped there.

Our recent stay found a very clean hotel with friendly staff, ready to make our stay exceptional. The location was excellent with RIT (where we were visiting) very convenient. Plenty of restaurants to choose from within a half mile radius, and shopping too. Would recommend this hotel highly.