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“First Week in Business”

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Hampton Inn & Suites Rochester / Henrietta
Ranked #1 of 16 Hotels in Henrietta
Certificate of Excellence
Madison, Wisconsin
Level Contributor
38 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“First Week in Business”
4 of 5 bubbles Reviewed April 25, 2013

I stayed at this Hampton four days after they opened, and was not disappointed. The usual start-up glitches for staff were in evidence, but the staff were cheerful, were trying very hard to anticipate guests needs and establish some routines for themselves. The facility was brand spanking new, so everything was clean. The smell of new materials, including the furniture and carpeting was obvious, but that's not a bad thing. I had no difficulties, and all of my requirements were met well. Staff were struggling with machines that were off-line unexpectedly (the juice machine suddenly started leaking all over the floor, so I turned off the valve and alerted staff; computers were slow, etc.), but solution-finding was quick and effective. I will definitely stay there again.

Room Tip: Rooms on the back side overlook a yard, a woods and beyond that a trucking lot, but it's quiet a...
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  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jeanne F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kimberlie M, Director of Sales at Hampton Inn & Suites Rochester / Henrietta, responded to this review, May 10, 2013
Thank you for taking the time to give us some feedback on our new property! We are so happy that you enjoyed your stay even though we were trying to work out some opening glitches. Rest assured though, your next stay will certainly be a bit smoother as we've had some time to get into a nice routine. We are looking forward to seeing you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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625 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (43)
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English first
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Additional Information about Hampton Inn & Suites Rochester / Henrietta

Property: Hampton Inn & Suites Rochester / Henrietta
Address: 280 Clay Rd, Henrietta, NY 14623-3225
Phone Number:
Location: United States > New York > Finger Lakes > Henrietta
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 16 Hotels in Henrietta
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Rochester / Henrietta 2.5*
Number of rooms: 126
Official Description (provided by the hotel):
Welcome to the new Hampton Inn & Suites Rochester/Henrietta where our friendly staff is eager to ensure that your stay is nothing less than exceptional. Our hotel is conveniently situated off of the NYS thruway and only 5 miles from the Greater Rochester International Airport. During your stay enjoy endless shopping, dining and entertainment options located nearby in our thriving town of Henrietta, NY. When staying with us you can always count on our clean, spacious and quiet rooms, providing you with the comfort and relaxation needed for a good night's rest and prepare you for the day ahead. ... more   less 
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