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“Awesome Hospitality.......”

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Country Inn & Suites By Carlson, Rochester-Henrietta
Ranked #5 of 17 Hotels in Henrietta
Ithaca, New York
1 review
“Awesome Hospitality.......”
Reviewed September 1, 2010

While traveling east from Buffalo with my teenage son, we were in search of a hotel. Because we didn't realize the hotels in the area would be booked for the NASCAR race in Watkins Glen, we were fortunate to find the last available room at the Country Inn & Suites... It was almost midnight; and to sum up here was my note to the manager....

"Please ensure to pass along my thanks to Scharlene at the front desk.
By the time my son and I checked in, the cookies had run out. She was
very welcoming and made some more up fresh... Service likes that is
what makes customers come back..."

  • Stayed August 2010, traveled with family
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Helpful?
Thank mstammer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnRochester, Manager at Country Inn & Suites By Carlson, Rochester-Henrietta, responded to this review, November 10, 2010
Thank you so much for your kind words about our hotel, we greatly appreciate them! I will pass along your kinds words about the front desk, we are so glad you felt so welcomed. We are so glad we had a room left for you and you enjoyed your stay with us! If your in the area again we hope to see you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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664 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (68)
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English first
Sugar Grove, Pennsylvania
1 review
Reviewed August 29, 2010

My family & I recently stayed at this hotel. I made the reservation with the hotel directly and had requested one handicapped accessible room and one regular and requested they be adjoining if possible. When we arrived and asked for early check-in we were very pleasantly surprised to see all our requests had been met. The man at the front desk was very friendly and the rooms which had been recently renovated were very clean and comfortable. There is a mini-fridge and microwave in the rooms and the beds were very comfortable. The free breakfast was very nice also. We also noticed how quiet the rooms were. It was also easily accessible to Rochester and the surrounding area.

  • Stayed August 2010, traveled with family
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Helpful?
Thank Paula1281
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Voorhees, New Jersey
2 reviews
Reviewed August 26, 2010

After an all day ride from S. Jersey, the Country Inn was a welcome sight. Far enough off the expressway that traffic wasn't audible or very visible, yet very well connected. We found immediate help at the front desk finding a local family owned Italian Restaurant a few miles away. The executive suite was clean and truly well appointed with two desk areas, a separate island with sink, microwave,refrig, nice bathroom and comfy bed. Not to mention the "free internet". The opening window was a welcome sight for those of us who like fresh air and the staff was helpful at each interaction. Compared to our stay at the well lauded Novotel chain in Glasgow, UK in June the Country Inn was far and away superior for about 2/3 the cost.
Location was great for us as well. We visited Rochester, Lake Ontario, Watkins Glenn below Seneca Lake and Niagara falls while based in Henreitta.

  • Stayed August 2010, traveled as a couple
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Helpful?
Thank MitchNwc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Murrieta, California
2 reviews
Reviewed August 24, 2010

We were traveling from Niagara Falls to the Baseball Hall of Fame and wanted to stay someplace reasonable between the two. We had never previously stayed at any Country Inn & Suites hotels, and we were very pleased. Clean, quiet, nice decor, and the staff was very friendly and accomodating, which was nice since we arrived later at night. The negative to our stay was that we did not get to enjoy the included breakfast since this was one morning we got to sleep in from a busy day before. Highly recommend this hotel and we would return if ever in the area.

  • Stayed July 2010, traveled with family
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Helpful?
Thank mlmjschu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnRochester, Manager at Country Inn & Suites By Carlson, Rochester-Henrietta, responded to this review, November 10, 2010
Thank you so much for your wonderful comments about the hotel. We are so happy you happen to find us and that you would strongly recommend us means so much! We hope to see you again next time you're in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glendora, California
1 review
Reviewed August 18, 2010

I reserved three rooms for my family, two for a week and one for 9 days. I was throughly pleased with all aspect of the hotel, staff and room. We each had a one bedroom suite with seperate living room area, the suites each had mini fridges, microwave, coffeemaker, 2 flat screen TV's, comfortable beds, iron & board and were kept clean and well stocked. The staff were all helpful and friendly without exception. The breakfast was more than adequate, the vending machines conveniently located. And there was the use of computers & a printer free of charge. The hotel has a coin operated washer & dryer which came in handy. Also on site are an indoor pool & spa which my niece & nephew found great fun. The hotel location is about 5 miles from the airport, a few more miles to downtown Rochester & is close to a number of good restaurants. On site parking is plentiful & free. I was especially impressed with Hetal and Cynthia, both went out of their way to make us feel at home & welcomed. You can bet, I will stay at this Country Inn & Suites again and recommend it highly.

  • Stayed August 2010, traveled with family
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Helpful?
Thank Steve-Fran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holley, New York
1 review
Reviewed August 18, 2010

We has a spur of the moment vacation idea and we went to Seabreeze amusement park for the day. We checked into the hotel {Country Inn & Suites-Rochester Henrietta} at 3:00 pm and our room was immaculate, and just beautiful. We stayed in a room with 2 queen beds and a seperate room with a pull out bed. Each room had a tv with one bathroom inbetween. Refridgerator, microwave, coffee pot, ice bucket, and we were supplied with a nice selection of "order-in" menues from local restaurants that deliver.
The staff was more than helpful and very professional. The pool was heated and the jacuzzi/spa (heated) and fitness center. The complimentary breakfast was scrambled eggs and sausage, make your own waffles (2:30 mins) bagels, cereal, mini muffins, coffee, tea, hot chocolate (available all the time for free) and a juice bar. WOW! You can't beat this place for getting what you pay for. See you again soo Country Inn & Suites-Rochester Henrietta !

  • Stayed August 2010, traveled with family
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Helpful?
Thank Rocky1955_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, Nevada
1 review
Reviewed August 4, 2010

I have stayed at this hotel multiple times and have not been disappointed once. The manager and staff are outstanding, the beds are clean and comfortable. Just a great place to stay, quiet, peaceful.

  • Stayed July 2010, traveled on business
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Helpful?
Thank blanche13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Rochester-Henrietta

Property: Country Inn & Suites By Carlson, Rochester-Henrietta
Address: 4635 W Henrietta Rd, Henrietta, NY 14467-9355
Phone Number:
Location: United States > New York > Finger Lakes > Henrietta
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Best Value Hotel in Henrietta
#3 Business Hotel in Henrietta
#4 Family Hotel in Henrietta
Price Range (Based on Average Rates): $
Hotel Class:3 star — Country Inn & Suites By Carlson, Rochester-Henrietta 3*
Number of rooms: 77
Official Description (provided by the hotel):
Country Inn & Suites Rochester South features a spacious two-story lobby with an elegant fitness center. For our corporate guests there is a 24-hour business suites, one-room suitesand meeting room facilities. Complimentary breakfast, free local calls & free high-speed Internet in all guest-rooms. Whether on vacation, honeymoon, attending a meeting or a business trip, we have a perfect room for you to relax. ... more   less 
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Also Known As:
Country Inn & Suites-Rochester Henrietta Hotel Henrietta
Country Inn And Suites-Rochester Henrietta
Country Inn Rochester South
Country Inn Henrietta
Henrietta Country Inn

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