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Country Inn & Suites By Carlson, Rochester-Henrietta
Ranked #7 of 17 Hotels in Henrietta
Reviewed August 8, 2014

I was able to snag this hotel on a Priceline bid of $60 a night ($150 for tow nights after fees and taxes). The hotel is clean, breakfast was great, the pool was kinda small but we were able to enjoy it. The management respond to every post on Tripadvisor and do seem to really care about providing the best. For anyone offering a bad review, I would recommend that they should have spoken up while at the hotel. I am sure any issues encountered would have been resolved. Very convenient for Bills training camp.

  • Stayed: August 2014, traveled as a couple
    • Value
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Thank Jim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnRochester, Manager at Country Inn & Suites By Carlson, Rochester-Henrietta, responded to this reviewResponded August 14, 2014

Thank you so much for taking the time to write such kind words about your recent stay with us. We are so glad you enjoyed every aspect of your stay with us and we able to utilize all of our amenities like our hot breakfast, indoor pool, and so much more. We hope to see you again soon for another wonderful stay!

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Reviews (664)
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354 - 360 of 664 reviews

Reviewed August 6, 2014

Our family was in town for a wedding. The check in was smooth and friendly. The rooms were quiet and comfortable. And the breakfast was as good as I've had at any hotel. The sausage was excellent! A little spicy. I see you've replied to several reviews, can you let me know what brand sausage you use?

  • Stayed: August 2014, traveled with family
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1  Thank nursecarmen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnRochester, Manager at Country Inn & Suites By Carlson, Rochester-Henrietta, responded to this reviewResponded August 8, 2014

Thank you so much for your wonderful review about our property we greatly appreciate you taking the time to write such kind words. We are so glad you enjoyed our complimentary breakfast in the morning; the brand of the sausage we use is Farmland. We hope to see you again soon!

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Reviewed August 6, 2014

Our family came in for an overnight stay to go to Seabreeze and Strong Museum of Play. We chose the Country Inn & Suites because they had a nice package deal and the reviews were nice from previous patrons. We would highly recommend anyone to stay here.

  • Stayed: August 2014, traveled with family
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Review collected in partnership with Country Inns & Suites By Carlson
1  Thank MERYLN K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnRochester, Manager at Country Inn & Suites By Carlson, Rochester-Henrietta, responded to this reviewResponded August 8, 2014

Thank you so much for your wonderful review of your recent stay with us we greatly appreciate it. We are so glad you were able to enjoy your time in Rochester and at the hotel, and were able to take advantage of our wonderful Play and Stay Packages. We hope to see you again soon for another wonderful trip!

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Reviewed August 5, 2014

We spend several nights there while I was doing some professional training. The rooms were clean and quiet, a decent size, adequate for working in. The breakfasts were ok.

My OMG was on the last day - pouring some orange juice and 'disturbing' a whole bunch of fruit flies who also landed in my juice glass. :-( certainly made me wonder about the food sanitation.

The second problem was smaller. Having requested a special item for the bed. It was not done but was taken care of the second day.

  • Stayed: July 2014, traveled on business
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Thank fiddleskiyogi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnRochester, Manager at Country Inn & Suites By Carlson, Rochester-Henrietta, responded to this reviewResponded August 6, 2014

Thank you so much for taking the time to write a review about your recent stay with us we greatly appreciate it. We cannot apologize enough about the fruit flies in the breakfast room and I ensure you we will take care of this issue right away and sanitation is a top priority for us. We are so sorry the request for your bed was taken care of right away as it should have been right when you requested it. We truly hope you enjoyed the rest of your stay with us and we hope to see you again when your travels bring you to the Rochester area.

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Reviewed August 4, 2014 via mobile

My two adult children and I attended a wedding in Rochester and I was looking for a room to accomodate all of us (me, my son and daughter, and my daughter's significant other). This hotel offered two queen sized beds and a pullout sofa for a reasonable r ate. Continental breakfast a variety of offerings) was included. Front desk personnel were very helpful and the room worked out very well.

Stayed: August 2014, traveled with family
Thank Heidi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnRochester, Manager at Country Inn & Suites By Carlson, Rochester-Henrietta, responded to this reviewResponded August 5, 2014

Thank you so much for your wonderful feedback about your recent stay with us. We are so glad to hear you enjoyed all the aspects of your stay including your spacious suite and our complimentary hot breakfast. We hope to you again the next time your travels bring you to the Rochester area.

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Reviewed August 3, 2014

This hotel looked beautiful and had a wonderful printed description. The reality fell far short of our expectations. At best I would rate it "average" and would probably seek other lodging if in that area again.

  • Stayed: July 2014, traveled with family
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Review collected in partnership with Country Inns & Suites By Carlson
Thank Richard M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnRochester, Manager at Country Inn & Suites By Carlson, Rochester-Henrietta, responded to this reviewResponded August 4, 2014

Thank you so much for taking the time to comment on your recent stay with us. We cannot apologize enough that the hotel did not live up to your expectations that you saw online. We strive to make each and every guest's stay a perfect ten and truly want to make this up to you. If you would like to contact me directly to discuss what we can improve on before your next stay we would greatly appreciate it. Again we are so sorry about this and we truly hope you will give us another chance in the future.

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Reviewed July 31, 2014

This hotel was conveniently located to RIT. The hotel was clean and the staff friendly. Breakfast was good. Great location, mall and lots of restaurants close. We are still in the college search and if we do a second visit to RIT, I will stay here again.

  • Stayed: July 2014, traveled with family
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Review collected in partnership with Country Inns & Suites By Carlson
Thank Rosemary M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnRochester, Manager at Country Inn & Suites By Carlson, Rochester-Henrietta, responded to this reviewResponded August 4, 2014

Thank you so much for your wonderful review of our property, we greatly appreciate you taking the time to comment on your recent stay with us. We are so happy you enjoyed all the aspects and amenities of our hotel like our complimentary hot breakfast, friendly staff, and great location! We want to wish you the best of luck as you continue your college search and if you choose Rochester we hope to see you again for the years to come!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Rochester-Henrietta

Address: 4635 W Henrietta Rd, Henrietta, NY 14467-9355
Phone Number:
Location: United States > New York > Finger Lakes > Henrietta
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Best Value Hotel in Henrietta
#3 Business Hotel in Henrietta
#4 Family Hotel in Henrietta
Price Range: $41 - $61 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Country Inn & Suites By Carlson, Rochester-Henrietta 3*
Number of rooms: 77
Official Description (provided by the hotel):
Country Inn & Suites Rochester South features a spacious two-story lobby with an elegant fitness center. For our corporate guests there is a 24-hour business suites, one-room suitesand meeting room facilities. Complimentary breakfast, free local calls & free high-speed Internet in all guest-rooms. Whether on vacation, honeymoon, attending a meeting or a business trip, we have a perfect room for you to relax. ... more   less 
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Also Known As:
Country Inn & Suites-Rochester Henrietta Hotel Henrietta
Country Inn And Suites-Rochester Henrietta
Country Inn Rochester South
Country Inn Henrietta
Henrietta Country Inn

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