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“Friendly, clean and accommodating”

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Country Inn & Suites By Carlson, Rochester-Henrietta
Ranked #5 of 16 Hotels in Henrietta
Ridgefield, Connecticut
Level Contributor
213 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
“Friendly, clean and accommodating”
Reviewed January 29, 2014

Spent two nights there while visiting colleges with my child. The rooms were comfortable, clean and centrally located to where we needed to be.
The staff was friendly and helpful in answering questions about the area.
Breakfast was free; nothing special, but fresh and prepared us for our day out in the cold (nothing like a nice hot cereal when you are dealing with the Rochester winter weather.)

  • Stayed December 2013, traveled with family
    • Value
    • Location
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Helpful?
1 Thank revrpb619
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnRochester, Manager at Country Inn & Suites By Carlson, Rochester-Henrietta, responded to this review, January 31, 2014
Thank you so much for choosing our hotel for your college search in the Rochester area. We appreicate your wonderful review of your stay with us. We are so glad you enjoyed your time here and were able to utilize so many of our wonderful amenities. We hope to see you again if you choose a college in this area!
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663 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
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English first
Utica, New York
Level Contributor
114 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed January 26, 2014

Was in town for a long weekend youth hockey tournament. The Country Inn & Suites was a perfect place for the weekend. The staff was friendly and welcoming. The complimentary breakfast was hot and had something for the whole family. The hotel is very close to any amenity you would need. We stayed in a suite room with 2 queens beds and a sleeper sofa. The room was very spacious and clean. I would highly recommend this location.

Room Tip: The suites have a separate bedroom that is all the way to the rear of the hotel and completely isola...
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank amjs13501
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnRochester, Manager at Country Inn & Suites By Carlson, Rochester-Henrietta, responded to this review, January 28, 2014
Thank you so much for your wonderful review of your stay with us. We greatly appreciate your kind words. We are so glad you enjoyed our large family suite and our complimentary hot breakfast. We hope to see you again if your in the Rochester area!
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Pittsburgh, Pennsylvania
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed January 24, 2014

I have been staying here, off and on, for the past 4 years, while my daughter and her best friend have been students at RIT and U of R. We sometimes are here every few weeks for a night or two, or at least several times a year. I would NEVER even consider staying at another hotel in Rochester, and have even changed my trip dates when this hotel was full rather than have to go anywhere else. I have stayed in the same room every time, and often joke with the staff that they should put my name on the door!

I always stay in a queen suite on the first floor, which has 2 queen beds in the bedroom, with a TV, and a full door to separate it from the living room area. The living room has a sleep sofa, mini-fridge, sink and microwave, coffee maker, ironing board/iron, and TV. The room is consistently clean and fresh smelling. The beds and pillows are so comfortable that I look for excuses to travel to Rochester just to sleep in them! The bathroom has a tub/shower, large wall mirror, excellent lighting, and a hairdryer.

The front desk and housekeeping staff are wonderful and very accommodating. If you need information on local attractions or restaurants, etc., the front desk staff will go out of their way to assist you. Whenever I have had the breakfast that is offered, I have been very satisfied with the offerings and quality of the food.

This charming hotel is very inviting and warm, and has an exercise room, indoor pool, some rooms with whirlpools, and a business center. There are freshly baked cookies at the front desk, coffee and tea available in the lobby, a breakfast room, meeting rooms, and laundry facilities for the guests.

I have stayed in excellent hotels all over the world and honestly have to say that this one is at the top of my list. This hotel is really just a perfect place to stay! I couldn't ask for a better location or more comfortable hotel. It truly is the best!

  • Stayed January 2014, traveled solo
    • Value
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Helpful?
1 Thank Donna R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnRochester, Manager at Country Inn & Suites By Carlson, Rochester-Henrietta, responded to this review, January 27, 2014
I cannot begin to thank you enough for the wonderful, detailed, and heartfelt review of our hotel. It truly means a lot to us that we have been your home away from home while visiting your daughter and her best friend. We are so glad you enjoy all of our wonderful amenities and that we make you feel so at home when you arrive. We value your loyalty to our hotel. Thank you again for these kind words and we can't wait to see you again soon!
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Copenhagen
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 2, 2014

We travel all around New York State for my daughter's swim meets. We stayed at Country Inn when we visited Rochester and we reserved the queen suite. What I really liked about this hotel is that there is a door separating the sleeping area from the bath and living area. My husband and I like to get up early, so it was nice to be able to get up, close the door and let our daughter sleep in before she has to compete. We were able to have coffee and enjoy a great breakfast. Everyone on the staff were very courteous and overall it was one of the most relaxing experiences we have had at a hotel. We are definitely returning to this hotel each time we visit this area.

Room Tip: If you are traveling with family, definitely get the suite, it is well worth the money.
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Irene W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnRochester, Manager at Country Inn & Suites By Carlson, Rochester-Henrietta, responded to this review, January 28, 2014
Thank you so much for your wonderful review of our property, we greatly appreciate it. We are so glad you loved our spacious family suite and it was able to accomodate your family perfectly. Also we are glad you were able to partake in our complimentary hot breakfast. We can't wait to see you again!
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Hamilton, Ontario, Canada
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed December 16, 2013

We stayed in Standard room with 2 double beds. Spacious room as well as BR. Most comfortable beds/duvet I've ever slept in! Even more comfortable than my own bed. Room was very clean as well as lobby and hallways.

Complimentary breakfast is alright. Make your own waffle station is most tasty. Limited daily selection of breads, muffins. Fresh seasonal fruit (apples, oranges, bananas during our stay) as well as frozen fruit mix (melon and cantaloupe were awful). Make your own yogurt parfait is good; frozen blueberries and granola. Hot selections rotate through mini omelettes, sausages, breakfast potatoes. Hot tea, coffee aways available in the lobby as well as delicious freshly baked cookies!

Pool and hot tub are also clean and water was nice and warm in both. We used every night and were usually the only ones in the pool.

Overall, good comfortable stay. Friendly staff. We will visit again.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Allthingspurple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnRochester, Manager at Country Inn & Suites By Carlson, Rochester-Henrietta, responded to this review, December 17, 2013
Thank you so much for your wonderful and detailed review of your stay with us. We greatly appreciate you taking the time to give us such great feedback. We are so glad you enjoyed your stay with us from the fresh baked cookies to our indoor pool. Thank you again and we hope to see you again soon!
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Hamilton, Canada
Level Contributor
102 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed December 14, 2013

My daughter and I just returned from another pleasant stay at this cozy resort! We stayed 4 nights. Beds are so so comfortable, hard to get up in the mornings! Pool, hot tub and all very clean and well kept. Staff very friendly, and helpful. Front lobby cookies and apple cider smell delicious and taste just as good and are always plentiful! Breakfast seemed less appealing this year, although coffee was great! Not as much variety in pastries and hot choices not changed as in previous years. All very reasonable though for the price and cleanliness is more important for me! We hope to visit again next year!

Room Tip: This time were on ground floor and was fine.
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 154990Happy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnsManager, Front Office Manager at Country Inn & Suites By Carlson, Rochester-Henrietta, responded to this review, December 15, 2013
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed the comfort of your bed and our gourmet coffee bar. We look forward to you and your daughter's return!
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Toronto
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed December 13, 2013

We stayed here for two nights. We had a room on the main floor, and although the room was very clean, the bed and pillows were a little to soft for my back and neck. The walls are quite thin as well. We could hear the people coming and going and the doors slamming. We had a baby with us so I just felt bad that people could probably hear my baby crying as well. We also used the pool. It was very clean, fairly good size and conveniently close to our room. As expected, continental breakfast was not so great. Expect eggs and sausage and some cereal. Coffee was surprisingly actually pretty good. Staff was very friendly and called our room to ensure that our room was up to par when we checked in.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IL0veVacays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnsManager, Front Office Manager at Country Inn & Suites By Carlson, Rochester-Henrietta, responded to this review, December 15, 2013
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our friendly staff. We look forward to your next stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Rochester-Henrietta

Property: Country Inn & Suites By Carlson, Rochester-Henrietta
Address: 4635 W Henrietta Rd, Henrietta, NY 14467-9355
Phone Number:
Location: United States > New York > Finger Lakes > Henrietta
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Henrietta
#4 Family Hotel in Henrietta
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Country Inn & Suites By Carlson, Rochester-Henrietta 3*
Number of rooms: 77
Official Description (provided by the hotel):
Country Inn & Suites Rochester South features a spacious two-story lobby with an elegant fitness center. For our corporate guests there is a 24-hour business suites, one-room suitesand meeting room facilities. Complimentary breakfast, free local calls & free high-speed Internet in all guest-rooms. Whether on vacation, honeymoon, attending a meeting or a business trip, we have a perfect room for you to relax. ... more   less 
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Also Known As:
Country Inn & Suites-Rochester Henrietta Hotel Henrietta
Country Inn And Suites-Rochester Henrietta
Country Inn Rochester South
Country Inn Henrietta
Henrietta Country Inn

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