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“This hotel has gone downhill! Horrible service!”

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Super 8 Henrietta/Rochester Area
Ranked #8 of 17 Hotels in Henrietta
Reviewed May 30, 2010

We have stayed in this hotel 4-5 times in the last 2 years, which is located where my daughters attend college. It has been adequate in the past, but our last stay was horrible. They were rude at the front desk, they skipped maid service one day, we had a malfunctioning toilet, and they added an additional charge to our credit card with no explanation or notification of the charge. When we called to resolve the additional charge, we were met with rudeness and got no return call with an answer to our problem. We emailed the manager about the charge, and still were met with no response at all.

  • Stayed: April 2010, traveled as a couple
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Thank Hudson_Educator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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779 - 785 of 804 reviews

Reviewed March 27, 2010

It was a basic motel room. Clean and comfortable, no extras. The bathroom was REALLY small, and the coffee maker was in the bathroom (ick!) but it was ok for a few nights. The continental breakfast was the usual coffee, juice, fruit, pastries, etc. The location was good - less than 10 minutes to RIT, and there are a large assortment of restaurants in a 10 minute radius.

  • Stayed: March 2010, traveled with family
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Thank robingrn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 8, 2009

Clean room, efficient staff, and a very convenient location less than a minute off the interstate. The only negative was that the complimentary breakfast was sub-par. I'd stay here again though as long as they keep prices well below the competition.

  • Stayed: September 2009, traveled solo
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Thank WikiTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 21, 2009

The room was okay. Clean enough. Check in staff was very friendly and helpful. Didn't care for the fact that I had to put up a $25 deposit because I was paying cash and was told if I lost my receipt, I wouldn't get it back. The next morning I had a long wait while they got a staff person to check the room before I got my deposit back. Some of us budget our trips closely and prefer the exactness of spending cash for most things.

Breakfast was dismal even for a Super 8. No, I wouldn't stay here again. The negatives out weighed the positives this time.

  • Stayed: September 2009, traveled on business
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Thank hardtack_n_lace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 27, 2009

Pay attention to the dates on the negative reviews. We stayed overnight and slept like bugs in a rug. If you're not okay with inexpensive and basic, but clean and friendly, stay elsewhere.

  • Stayed: July 2009, traveled with family
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Thank stinkyspeep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 21, 2009

Stayed here for two nights while visiting colleges in the area. Our room was immaculate. Bathroom was clean but small and plain. Easy access to Rochester, Geneseo, Letchworth State Park, Finger Lake area. Brought our dog - great grassy area to walk her. Sue (evening staff) was so professional and helpful with our room and telling us where to find the best homemade ice cream and a park to play with our dog. Once in our room, we didn't hear the other guests. Not many choices for restaurants out this way (except for ice cream - skip the shiny new place and continue on to the family-run store on the motel's map), but we had fabulous food in the cafe at Wegmans grocery store. Would definitely stay again.

  • Stayed: July 2009, traveled with family
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Thank JEBSV3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 12, 2009

This Super 8 is a good choice for budget travelers. It is easily located right off the highway, close to fast food restaurants. It was quiet and had plenty of parking. At check-in, the clerk changed our room to accommodate our desire for access to a grassy area for our dog. Do not believe the extremely bad reviews of others; for $68 you get what you pay for. This was a better than average Super 8.

  • Stayed: July 2009, traveled as a couple
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Thank Geographer08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Super 8 Henrietta/Rochester Area

Address: 1000 Lehigh Station Rd, Henrietta, NY 14467-9239
Phone Number:
Location: United States > New York > Finger Lakes > Henrietta
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#7 Business Hotel in Henrietta
Price Range: $54 - $78 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Super 8 Henrietta/Rochester Area 2*
Number of rooms: 121
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Also Known As:
Super 8 Henrietta/Rochester Hotel Henrietta
Henrietta Super Eight
Henrietta Super 8
Super Eight Henrietta

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