We have stayed in this hotel 4-5 times in the last 2 years, which is located where my daughters attend college. It has been adequate in the past, but our last stay was horrible. They were rude at the front desk, they skipped maid service one day, we had a malfunctioning toilet, and they added an additional charge to our credit card with no explanation or notification of the charge. When we called to resolve the additional charge, we were met with rudeness and got no return call with an answer to our problem. We emailed the manager about the charge, and still were met with no response at all.
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- Also Known As:
- Super 8 Henrietta/Rochester Hotel Henrietta
- Henrietta Super Eight
- Henrietta Super 8
- Super Eight Henrietta