Initially, the room looked pretty nice and the staff was friendly, but the bed was pretty nasty.
I got there somewhat late and ran out to get some food. The room looked nice overall, what you might expect out of a Super 8. When I got back and pulled back the covers, I realized the sheets were dirty, as in there were particles of food or something on them. This can happen (although I haven't seen it happen too much), and it might have been an innocent mistake. Since it was late I had to go down and pick up a set of sheets and change it myself. Again, this stuff occasionally might happen.
When I went to actually change them, I realized how nasty the covers were, with a huge drool (I hope it was drool) stain on the pillowcase. When I lifted the sheet, there were various hairs on the mattress pad below. One of the times I went down to mention this situation to the front desk, the woman stated something giving an indication that this might not be a rare occurance. She said something about knowing how it is or something like that.
All this said, I wasn't really upset until I asked for a discount on the room due to this and was told that I could not get one because I already received a AAA discount and they normally would knock off 10% in this situation. The clerk was helpful and suggested calling the national office. They contacted the motel and the motel sent me a coupon for $8.88 off of my next stay at this same location. After receiving this unsatisfactory solution, I called the national office, who took care of it properly, sending me a more respectable refund for part of my stay.
Basically, I do not want to speak against Super 8 as a whole, as they were very helpful, and I have stayed with them before, but this particular location was not great at all. I'm sure that it is possible to have a decent stay here and the staff was friendly, but I was really turned off by the nasty sheets and subsequent lack of refund.
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- Also Known As:
- Super 8 Henrietta/Rochester Hotel Henrietta
- Henrietta Super Eight
- Henrietta Super 8
- Super Eight Henrietta