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“Poor customer service”

Chateau Lafayette Reneau
Ranked #5 of 15 things to do in Hector
Attraction details
Reviewed November 11, 2013

We had heard good things about this winery so we were excited to stop in for a tasting. Unfortunately, the tasting did not happen because one of their employees was so rude and unprofessional. She was clearly having a bad day, but she could not pull herself together enough to give us the tasting. We were given a refund and we went next door to Atwater, which was wonderful.

Thank Fingerlakeskris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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"view of seneca lake"
in 5 reviews
"beautiful view"
in 5 reviews
"cheese and crackers"
in 3 reviews
"wine tasting"
in 9 reviews
"late harvest riesling"
in 2 reviews
"award winning"
in 2 reviews
"finger lakes"
in 5 reviews
"great wine"
in 3 reviews
"my favorite"
in 2 reviews
"seyval"
in 7 reviews
"deck"
in 15 reviews
"bottle"
in 16 reviews
"wineries"
in 11 reviews
"winery"
in 20 reviews
"semi"
in 4 reviews
"case"
in 4 reviews
"rieslings"
in 4 reviews
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60 - 64 of 66 reviews

Reviewed October 23, 2013

Got to winery with our group of 10 and they had no record of my reservation. Got us in for a tasting and the girl never said a thing about the wines. just wanted to pour and get rid of us. some in our group had never been to a tasting and this was a poor choice for there first one.
View was beautiful from the deck and lawn. there are too many wineries on the Lake to waste your time here

3  Thank sdanser4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 10, 2013

Had company from down state for the week end. Went up to the winerys. The people @ this place were so friendly, helpful, and the view from thir deck was breathtaking. The price was so reasonable for the wine tasting. We asked him about a place to eat lunch, his recomedation was GrEAT. Just the kind of place we were looking for with a back deck and view. This place has great wine. Great visit. Thank you Chateau Lafayette Reneau. We will be back. They do sell cheese and crackers.

Thank 684pat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 22, 2013

First stop on our April wine tour.....lovely server, good wines, we very much enjoyed our visit there.

Thank Pam H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed January 20, 2013

not the fanciest place on Seneca lake, they did wine tasting in plastic cups, and tasting room did not have a good view of lake

Thank tedley7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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