Poor form indeed at Red Newt winery in Hector, NY. Our first, and regrettably last visit was an absolute horror. We were greeted by a pleasant young lady, and that is were the niceties ended. Our burley Sommelier was brusk and poured as if on a speed round of wine tasting, not stopping to explain the wines and not pausing to allow us to rinse the glass. He explained the last few groups were rude, and was unapologetic about serving us the backlash. Not only did our group of twenty not make any purchases, but we boarded the bus within fifteen minutes of stopping to escape the negative vibe. What a sad missed opportunity, a beautiful location, a fun logo and tons of potential to serve happy customers. Red Newt, take a look at who is pouring. Is that sour grape who you want representing your brand? He needs to work less at the gym and more on his customer service. What a disappointment of a stop.
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