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Reviewed 2 weeks ago

Arrived at this hotel at 1:15 and had to wait 3 1/2 hours for a room. The hotel must have had every wedding party possible staying there. When finally able to check in, did not have the room I booked 6 months ago.
One elevator was broken when we arrived and the next morning another one broke with people in it. The fire department took hours to get everyone out! So needless to say there was only one elevator working the rest of the weekend. Room was small, tub not draining, not very clean. Would not recommend this hotel but really the only one close to where the wedding was for us.

Date of stay: September 2019
Thank TWS34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
florencioferro2019, General Manager at Hyatt Regency Long Island, responded to this reviewResponded 2 weeks ago

Dear guest,

We thank you for taking the time to share your thoughts and while it was a pleasure to have you join us, we regret that your time here fell short of your expectations. We are very sorry for the inconvenience during your stay.


Florencio Ferrao
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 weeks ago

The in house restaurant and room service were excellent. The room was clean, and the bed was comfy. Although I hadn’t requested one, the room was obviously handicapped accessible which meant a wonderful bath with multiple grab bars, but also a closet with a lowered bar for hanging clothes.

Date of stay: September 2019
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank karenmS461RB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
florencioferro2019, General Manager at Hyatt Regency Long Island, responded to this reviewResponded 2 weeks ago

Dear guest,

We are very thrilled to hear that you enjoyed your stay and we are so happy that you found our property provided the perfect customer service. It is our sincerest hope that you are already planning your return as we can't wait to welcome you again. Until next time!

Warm Regards,
Florencio Ferrao
General Manage

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 weeks ago

Poor conditions if you need to work in your room, mostly due to the fact that a proper desk chair is absent. Overall, the hotel appears worn and dated. Elevators were not working properly as well and no warning. Was not acknowledged at a Hyatt member.

Date of stay: September 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank MITCH T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
florencioferro2019, General Manager at Hyatt Regency Long Island, responded to this reviewResponded 2 weeks ago

Dear guest,

We thank you for taking the time to share your thoughts and while it was a pleasure to have you join us, we regret that your time here fell short of your expectations. We are very sorry for the inconvenience during your stay.


Florencio Ferrao
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 weeks ago

The hotel is beautiful, the room was clean and very nice, and the staff was helpful, professional and very nice. I was there for a high school reunion. The venue was great and the group rate was very reasonable. I only stayed one night but had I known what a nice hotel it was, I would have stayed an additional night. I had a great experience staying there.

Date of stay: September 2019
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank cwatmv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
florencioferro2019, General Manager at Hyatt Regency Long Island, responded to this reviewResponded 2 weeks ago

Dear guest,

We are very thrilled to hear that you enjoyed your stay and we are so happy that you found our property provided the perfect customer service. It is our sincerest hope that you are already planning your return as we can't wait to welcome you again. Until next time!

Warm Regards,
Florencio Ferrao
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 weeks ago

This is the worst Hyatt I have stayed at. Something needs to be done soon or it will ruin the entire brand. It is the worst run, managed and maintained hotel. I would not stay here other than the fact that it is the closest hotel to my work.

Date of stay: September 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
1  Thank nikhilparekh2019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
florencioferro2019, General Manager at Hyatt Regency Long Island, responded to this reviewResponded 2 weeks ago

Dear guest,

We thank you for taking the time to share your thoughts and while it was a pleasure to have you join us, we regret that your time here fell short of your expectations. We are very sorry for the inconvenience during your stay.


Florencio Ferrao
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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