My family reserved a room at this hotel for one night. We arrived around 11 PM on Saturday May 17. We were given a room with a king bed and sofabed which is what I had reserved. The room and hallway smelled like smoke though this was a nonsmoking hotel supposedly. A strong air freshener was sprayed to mask the odor. We got into the room (609) to find that the sofabed was boxed in by a nightstand and coffee table.We called the front desk and the girl that was there (name unknown, no name tag) said there were no other rooms available. My husband asked how we were supposed to use the sofabed and the front desk person said it was usually used for decoration but if we wanted, WE should move the furniture. Since we weren't moving the furniture and the staff seemed incapable of helping us we asked again about another room. Suddenly there was one, so we were lied to about there being no other room. The second room was fine except the toilet was backed up. We asked if someone could come up with a plunger. 20 minutes later (which was now about 12:20 at night) my husband had to get totally dressed to go down to the front desk. The now different front desk person named Nancy said she could not find a plunger. She called a manager who found one in about 2 minutes. My husband told the manager, James, that the service at this hotel was extremely poor. He said he would comp us for the room. I checked out this morning. No comp! What an awful way to run a hotel with rude, uncaring people! I wouldn't stay there ever again and would certainly not recommend it to anyone.
- Official Description (provided by the hotel):
- *The Hotel gust rooms and public space areas are currently under renovations and we expect to be completed by end of April, 2016* Comfort, convenience & hospitality at its best make Holiday Inn Express Hauppauge hotel the right choice for business or leisure travelers visiting Long Island. Located just off 495 the Long Island Expressway, the hotel's location is central to everything, including NYC, Yankee Stadium, Nassau Coliseum, Nikon Theater at Jones Beach & Shea Stadium / Citi Field. Our property is central to Kennedy Airport (JFK), LaGuardia (LGA) and Long Island MacArthur Airport (ISP). Our spacious accommodations & outstanding amenities make being on the road as comfortable as being at home. The 133 guestrooms & suites are tastefully appointed and fully outfitted to serve every traveler's needs. Amenities include microwaves & refrigerators, free high-speed wireless Internet access, hot breakfast buffet, complimentary 24 hour business center, indoor pool, sauna/fitness center, complimentary hotel shuttle & of course free local phone calls. The hotel's great room with its blazing fireplace is the perfect place for meeting informally with colleagues and catching up with old friends. We have 2 meeting rooms to accommodate up to 48 people per room. Stay smart at the Holiday Inn Express, Hauppauge! ... more less
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- Also Known As:
- Holiday Inn Express Hauppauge Hotel Hauppauge
- Holiday Inn Hauppauge