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“Will be staying again!”

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Red Roof Inn Buffalo - Hamburg
Ranked #2 of 8 Hotels in Hamburg
Washington, Pennsylvania
2 reviews
“Will be staying again!”
Reviewed May 21, 2013

My husband and I stayed for three nights. Staff at the front desk were very helpful and gave us a room opposite of the highway and second floor to avoid hearing cars. No noise problems other than loud people one night. Room appeared and felt clean, AC worked great. Noticed a few ants in the bathroom but nothing major. Great room for a great price, will be staying again in the future.

Room Tip: Rooms opposite of highway are great, 2nd floor first room, no noise.
See more room tips
  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bllewis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan G, Manager at Red Roof Inn Buffalo - Hamburg, responded to this review, May 23, 2013
Dear bllewis:

Thank you for taking time from your schedule to review our property, as we always appreciate guest feedback. We appreciate your comments regarding the hotel staff's level of service, overall condition and cleanliness of our newly renovated guestrooms and our strong price / value ratio, which we believe are critical and distinguishing features that sets our property apart from the competition and generates loyalty to the Red Roof Inn brand. I will be sure to pass along your positive comments to the rest of the Team! We look forward to welcoming you again on your next visit to the area.
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279 reviews from our community

Traveler rating
    96
    93
    50
    23
    17
See reviews for
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38
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
  • English first
  • French first
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  • Portuguese first
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English first
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 19, 2013 via mobile

The price of the room was excellent and the location was perfect. Beckie at the front desk was extremely polite amd helpful. I had guest coming the next day and she arranged it so our rooms were next to each other. The room was generally clean. The molding behind the toliet in the bathroom was coming off the wall and has was discolored. Other than that everything else was fine.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ASwinger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan G, Manager at Red Roof Inn Buffalo - Hamburg, responded to this review, May 23, 2013
Dear ASwinger:

Thank you for taking time from your schedule to review our property, as we always appreciate guest feedback. We appreciate your comments regarding the hotel staff's level of service, overall condition and cleanliness of our newly renovated guestrooms and our strong price / value ratio, which we believe are critical and distinguishing features that sets our property apart from the competition and generates loyalty to the Red Roof Inn brand. In regards to the maintenance issue you experienced, please feel free to contact me at the property directly and advise as to which room you are referring to and we'll make the necessary repairs. I will be sure to pass along your positive comments to Ms. Beckie and the rest of the Team! We look forward to welcoming you again on your next visit to the area.
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Swanzey, New Hampshire
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 18, 2013

The room was comfortable and clean. It is true having a room opposite the highway is best and that a hair dryer is not offered.....but otherwise good for the price. The staff was very helpful and gave us tips on the local area.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lionsmouth1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan G, Manager at Red Roof Inn Buffalo - Hamburg, responded to this review, May 23, 2013
Dear Lionsmouth1974:

Thank you for taking time from your schedule to review our property, as we always appreciate guest feedback. We appreciate your comments regarding the overall condition and cleanliness of our newly renovated guestrooms and our strong price / value ratio, which we believe are critical and distinguishing features that sets our property apart from the competition and generates loyalty to the Red Roof Inn brand. In the future, you may want to consider upgrading to a Superior King room which includes in-room coffee service, hairdryers and soon-to-be installed irons and ironing boards. I will be sure to pass along your positive comments to the rest of the Team! We look forward to welcoming you again on your next visit to the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buffalo, New York
1 review
Reviewed May 18, 2013

Very noisy, bed uncomfortable, no coffee in room, no hair dryer, wifi doesn't work properly and front desk was rude when I called to ask a question! This is just a cheap motel with a brand name on it!! I would not stay again-ever!

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bob Nicole C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan G, Manager at Red Roof Inn Buffalo - Hamburg, responded to this review, May 23, 2013
Dear Bob Nicole C:

Thank you for taking the time to tell us about your experience at the Buffalo Hamburg Red Roof. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the issues you experienced during your recent stay with us. Regarding your comments about the lack of in-room amenities, our Superior King rooms include in-room coffee service, hairdryers and soon-to-be installed irons and ironing boards. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Merrimack, New Hampshire
Level Contributor
96 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed May 13, 2013 via mobile

A one night stay & not our usual chain but price was right. It's an ok place but not great. The bathroom floor wasn't swept. AC unit had mold or mildew on it. Beds were clean. That's about all I can say for it. I'd stay again if I HAD to only.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Crocmate11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan G, Manager at Red Roof Inn Buffalo - Hamburg, responded to this review, May 15, 2013
Dear Crocmate11:

Thank you for taking time from your schedule to review our property, as we find guest feedback to be beneficial to our continued success. Please accept my sincerest apologies for the issues you experienced during your recent stay with us, as our goal is to meet and/or exceed our guest's expectations. In the future, should we fail in providing the level of quality expected, please feel free to contact our Front Desk so that we may have an opportunity to address your concerns during your stay. With our Hassle Free Guarantee policy, I think you will find that our staff will do their best to make up for any shortcomings you may experience. I will be sure to pass along your comments to the rest of the Team! We look forward to the opportunity of hosting you again on your next visit to the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Springfield - Springfield Township, Pennsylvania
Level Contributor
35 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed May 13, 2013

Front desk ppl was very nice and helpful. They helped with directions to downtown buffalo. Even printed out directions to restaurants for me.
Room was clean and comfortable.
The air/heat unit was super quiet!!
I'll stay here again.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LT80jack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan G, Manager at Red Roof Inn Buffalo - Hamburg, responded to this review, May 15, 2013
Dear LT80jack:

Thank you for taking time from your schedule to review our property. We appreciate your comments regarding the hotel staff's level of service, proximity to area attractions and overall condition and cleanliness of our newly renovated guestrooms, which we believe are critical and distinguishing features that sets our property apart from the competition and generates loyalty to the Red Roof Inn brand. I will be sure to pass along your positive comments to the rest of the Team! We look forward to welcoming you again on your next visit to the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ajax, Canada
Level Contributor
105 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed May 12, 2013

The room was fine, young lady at the front desk was polite, friendly and helpful; Price was very good, location was good as it is close to the hwy. However there was this clown yelling at 5am that "IT WAS OVER IN THE NEXT BUILDING" not once but 1/2 a dozen times, then a dog starting barking, Why some people to inconsiderate of others.

Room Tip: Get a room opposite side to the hwy and second floor, sound proofing is a little lacking, could hea...
See more room tips
  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ajax-Ian12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan G, Manager at Red Roof Inn Buffalo - Hamburg, responded to this review, May 13, 2013
Dear Ajax-Ian 12:

Thank you for taking time from your schedule to review our property, as we find guest feedback to be beneficial to our continued success. We appreciate your comments regarding the hotel staff's level of service and overall condition and cleanliness of our newly renovated guestrooms, which we believe are critical and distinguishing features that sets our property apart from the competition and generates loyalty to the Red Roof Inn brand. In the future, should another guest cause an interruption during your stay, please feel free to contact our Front Desk staff for assistance. I will be sure to pass along your comments to the rest of the Team! We look forward to welcoming you again on your next visit to the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Red Roof Inn Buffalo - Hamburg

Property: Red Roof Inn Buffalo - Hamburg
Address: 5370 Camp Rd, Hamburg, NY 14075
Location: United States > New York > Hamburg
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #2 of 8 Hotels in Hamburg
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Roof Inn Buffalo - Hamburg 2*
Number of rooms: 108
Reservation Options:
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Also Known As:
Red Roof Hotel Hamburg
Red Roof Inn Hamburg
Hamburg Red Roof Inn

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