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“Average, nothing special” 3 of 5 stars
Review of Red Roof Inn Buffalo - Hamburg

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Red Roof Inn Buffalo - Hamburg
Ranked #2 of 7 Hotels in Hamburg
Castle Rock, Colorado
Level Contributor
193 reviews
124 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
“Average, nothing special”
3 of 5 stars Reviewed September 3, 2012

Late night check in. Cranky staff. Room was musty and not very clean. Poor towel quality, bed was not in very good condition and the bedding package was thin. Just your average Red Roof Inn. Use a discounter to get the best rate and do not stay long.

Room Tip: Stay as short as possible at this location.
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  • Stayed May 2012, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank mas4467
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan G, Manager at Red Roof Inn Buffalo - Hamburg, responded to this review, September 8, 2012
Dear mas4467:

Thank you for taking the time to complete an on-line review of our property. I sincerely appreciate your constructive comments regarding your recent stay at the Buffalo Hamburg Red Roof.

I will make sure to share your comments with the rest of our team, especially the Front Desk Service agent who checked you in and the Housekeeping staff to review our standards relative to room cleanliness. In regards to your comments regarding our bedding package, please know that we recently upgraded the entire package in June, 2012 including new foundation, mattresses, linens, pillows and duvets. I will be sure to share your comments about your experience with our Standards Committee for a full evaluation. We appreciate feedback from our guests, as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience. We look forward to seeing you in your future travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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269 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
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  • Japanese first
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  • Russian first
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English first
Massachusetts
Level Contributor
50 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed August 26, 2012 via mobile

This is the most basic of motels for a mid-range price. For almost $100 per night I expect more than a foil wrapped pouch of shampoo and small towels. For about the same price you can stay at the Quality Inn and have a much better experience.

Stayed July 2012, traveled with family
Helpful?
1 Thank yy_wicke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan G, Manager at Red Roof Inn Buffalo - Hamburg, responded to this review, August 27, 2012
Dear yy_wicke:

Thank you for taking the time to complete an on-line review of our property. I sincerely appreciate your constructive comments regarding your recent stay at the Buffalo Hamburg Red Roof.

I will make sure to share your comments with the rest of our team, including our Standards Committee members who make decisions regarding our in-room amenity package. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience. We look forward to seeing you in your future travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Virginia
Level Contributor
64 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed August 20, 2012

This was an okay hotel. The room did have a musty smell to it, but was fine otherwise. It was clean and somewhat comfortable. The only thing I didn't care about for this hotel (and didn't realize) was that it was along the NY Turnpike. It's not a huge deal, but I'm not a huge fan of making stops (other than at Service Plazas) along toll roads if I can help it. Good for a one night stay.

  • Stayed July 2012, traveled solo
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank WVCoasterFreak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan G, Manager at Red Roof Inn Buffalo - Hamburg, responded to this review, August 27, 2012
Dear ACEr24076:

Thank you for taking time from your schedule to review our property. We appreciate your comments regarding the hotel's overall condition and highway location, which we believe are important distinguishing features that set our property apart from the competition and generate loyalty to the Red Roof Inn brand. While I can certainly understand your viewpoint regarding our highway-adjacent location, many other guests enjoy this benefit as it provides for easy access. I will be sure to share your comments with the rest of the Team! We look forward to welcoming you again on your next visit to the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buffalo, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed August 19, 2012

ur hotel plays bait and switch - booked a supposed ada room - had a tub - then when i decided to stay again - checke the web page and another ada room was very avail - but when i asked for 1 they tol me they int have any - when i got upset - they tol me they didnt need my biz --- it will enb up in a lawsuit if the system doesnt get fixed

  • Stayed August 2012, traveled solo
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank jonmark128
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan G, Manager at Red Roof Inn Buffalo - Hamburg, responded to this review, August 27, 2012
Dear jonmark128:

Thanks very much for taking time from you schedule to review our property on line, as we sincerely appreciate the feedback. In reviewing your comments, please accept my sincerest apologies for the confusion surrounding your check in process and the lack of the requested accessible room type. While I can certainly understand your frustration, please know that our staff did what they could with the on site room type availability and gave you the best option based on your requests.

At Red Roof, we strive to provide every customer with superior service; therefore your feedback is very important to us. I want you to know that we are taking the appropriate measures to address the problem that occurred during your stay to prevent any future occurrence.

We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
104 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed August 18, 2012

Stayed at this hotel while judging horses at Erie Fair, August 2012. Called the 800 number 1 week earlier, which is supposed the be on top the the situation to let them know would need disabled, gave him my reservation number. 800 operator had no clue, his job was to take reservations.
Arrived and was greeted by Candice(she is very polite, very knowledgeable about the area, very ready to help)no disabled room notification-room was a walk from the office, saw Comfort Inn, in the distance(there next time). Room was a small as my dining room. Very clean, appeared to have been redone. TV flat screen OK. Bedding new. Bed comfortable---now the bite---
no coffee maker(no coffee maker?) --no hair dryer(no hair dryer?)--no iron/ironing board(no iron?)-no morning breakfast(no morning breakfast?)--two small envelopes of shampoo
Cost show committee
@ $100/night--management get into the new era----------

Room Tip: rooms all appear neat---value is not
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  • Stayed August 2012, traveled on business
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank DrWalter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan G, Manager at Red Roof Inn Buffalo - Hamburg, responded to this review, August 27, 2012
Dear DrWalter:

Thank you for taking the time to complete an on-line review of our property. I appreciate your constructive comments regarding your recent stay at the Buffalo Hamburg Red Roof.

I will make sure to share your comments with the rest of our team, including our Standards Committee members who make decisions regarding in room amenity package. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience. We look forward to seeing you in your future travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Avis, Pennsylvania, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 7, 2012

The Red Roof was very clean and the beds were very comfortable. It was the cleanest hotel I have stayed in in quite a while. The staff was friendly and helpful even providing restaurant recommendations. I would recommend this hotel without hesitation.

Stayed August 2012, traveled with family
Helpful?
1 Thank Trish C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan G, Manager at Red Roof Inn Buffalo - Hamburg, responded to this review, August 9, 2012
Dear Trish C:

Thank you for taking time from your schedule to review our property. We appreciate your comments regarding the hotel staff's level of service, proximity to area attractions and overall condition of the Inn, which we believe are critical distinguishing features that set our property apart from the competition and generate loyalty to the Red Roof Inn brand. I will be sure to pass along your positive comments to the rest of the Team! We look forward to welcoming you again on your next visit to the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shawnee, Ks
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 2, 2012

The Red Roof at Hamburg was a pleasant surprise. Though is sits right off of I 90 it felt like a small town. The room was clean and modernly furnished. The staff was friendly and very helpful. In addition the coupon offered by hotelcoupons.com made the room quite economical. There is no breakfast but with the money we saved it was ok. On the other hand there is free coffee 24/7. There is a Walmart close by and an assortment of eating places. Our family would definitely stay here again.

Room Tip: Rooms facing I 90 will be louder. Tell them how many people you have so you will have enough towels...
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  • Stayed July 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Mitch R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan G, Manager at Red Roof Inn Buffalo - Hamburg, responded to this review, August 3, 2012
Dear Mitch R:

Thank you for taking time from your schedule to review our property. We appreciate your comments regarding the hotel staff's level of service, proximity to area attractions and overall condition of the Inn, which we believe are critical distinguishing features that set our property apart from the competition and generate loyalty to the Red Roof Inn brand. I will be sure to pass along your positive comments to the rest of the Team! We look forward to welcoming you again on your next visit to the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Red Roof Inn Buffalo - Hamburg

Property: Red Roof Inn Buffalo - Hamburg
Address: 5370 Camp Rd, Hamburg, NY 14075-2749
Phone Number:
Location: United States > New York > Hamburg
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in Hamburg
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Roof Inn Buffalo - Hamburg 2*
Number of rooms: 108
Reservation Options:
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Also Known As:
Red Roof Hotel Hamburg
Red Roof Inn Hamburg
Hamburg Red Roof Inn

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