We chose this hotel due to having the highest reviews on tripadvisor in the area and it's convenient location for our stay. It was one of the highest priced hotels in the area, but we thought the good reputation was worth paying a little more for. It had some nice pluses, but several issues.
Our room was large and comfortable. The bed was very nice and pillows were labeled "firm" or "soft", which was a nice touch. The window covering blocked out light completely and the blankets and sheets were soft. We also had a comfortable couch in our room and a large television that was easy to use. The bathroom was large, though the shower plug wouldn't close correctly to allow me to take a bath. The hotel was located on a small side street, but it was just off the thruway. That made it convenient for traveling, however not the quietest.
On the down side, there were several problems. We picked this hotel because of the indoor pool, as we would have some down time during our stay and hoped to relax in the pool. The several days we stayed the pool was closed the entire time due to "high chemicals." Having a pool at home, I know that this is an easily remedied problem which should not take several days to fix. So either there was another problem the front desk didn't want to tell us, or they simply didn't bother to address the problem (even though we inquired about the pool each day).
As other travelers noted, our room was quite loud. We could clearly hear lots of noise from the room above us, sounding like lots of children jumping and running. This was especially troublesome early in the morning and late at night.
Our final issue came from the staff themselves. The hotel has free wi-fi but you need a password from the front desk. Apparently the password is only good for a certain number of days and when we checked in, we received our password. After one day, our internet no longer worked. When we inquired at the front desk, she stated we should have checked how many days the password was good for when we received it, her tone suggesting it was our fault. When we showed her our receipt, she finally admitted it was the mistake of the front desk and gave us a new password.
When we were checking out we were asked how our stay was and when we replied we had some issues, she simply shrugged and wished us a good day. All in all, the room was comfortable but don't expect much more than that.
- Official Description (provided by the hotel):
- The Holiday Inn Express Hotel & Suites features 84 quest rooms and suites, and is an interior corridor hotel conveniently located off I-90 at exit 57 in Hamburg, NY. This Hamburg, New York hotel is the ideal location for business and leisure travelers alike. This Hamburg hotel is situated just a short drive from Buffalo/Niagara tourist attractions, shopping malls, sporting venues, colleges and universities. Attractions include: America's Fair, Fairgrounds Gaming & Raceway, The Agri-Center, Ralph Wilson Stadium - Home to the Buffalo Bills, Downtown Buffalo / Canada, HSBC Arena - Home to the Buffalo Sabres and Buffalo Theatre/Nightlife District just to name a few.If you are planning a business or social function, we offer one meeting room accommodating up to 30 people. Let our professional sales staff plan and execute your function right down to the last detail.Additional hotel amenities include: Express Start breakfast bar, business center, high-speed Internet access, indoor heated pool, fitness room, dry-cleaning services and free parking. We look forward to your stay at the Holiday Inn Express Hotel & Suites where it is always our pleasure to serve you! ... more less
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- Also Known As:
- Holiday Inn Express Suites Hamburg Hotel Hamburg
- Holiday Inn Hamburg