Due to weather I had to cancel a reservation. Website said I could cancel before 6PM day of arrival. At 3PM I called to cancel and was told by a rather surly individual (who later identified himself as the "General Manager") that I could only cancel 24 hrs in advance. When told the website clearly said otherwise he suddenly had trouble understanding English. Called Wyndham directly and they cancelled immediately and the agent stated that she couldn't understand why the motel wouldn't cancel when I called and suggested I speak w/their customer service department.
My only conclusion is that since there was an AARP discount on the reservation they thought they could weasel a nights fee from an unsuspecting senior. I would suggest you hold on to your wallet tightly if you walk thru their door!
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