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“Great stay for the price !” 4 of 5 bubbles
Review of Super 8 Hamburg

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Super 8 Hamburg
Ranked #5 of 7 Hotels in Hamburg
Toronto, Canada
1 review
“Great stay for the price !”
4 of 5 bubbles Reviewed September 2, 2013

I'm in the hospitality industry and extremely picky with my stays. Usually stay in hotels, but this trip was a one night shopping trip before school started. Three adults and 2 kids, fit into the double room just fine, although they didn't have a roll away berm they did warn us that 5 people would be crowded, however did not charge for the extra person ! Service was mediocre, staff were not overly friendly, but not rude either. I only glanced t e breakfast on my way out, but I'm not a breakfast person and it seemed to have cereal and muffins, and fresh coffee, so decent for a free breakfast. Overall, room was clean, very well kept. Fridge, hair dryer, and coffee maker in room.

Great value and went on a long weekend. One if th cheapest stays that I found and yet, I would definitely come back with the family.

  • Stayed September 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jessica R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmsuper8hamburg, General Manager at Super 8 Hamburg, responded to this review, October 6, 2013
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
Sincerely,
mac chanpaneri
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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259 reviews from our community

Traveler rating
    39
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    71
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    41
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Little Neck
1 review
3 of 5 bubbles Reviewed August 27, 2013

Overall the hotel was not clean enough-- during out five day stay, the hallways were not vacuumed, our room was not vacuumed or mopped, there were stains on the hallway carpets. In addition, I was appalled by two safety issues: a railing in the hallway was very loose with a missing screw; the doors in the laundry area leading from the outside did not lock or require a swipe access. In room internet was spotty. Finally the breakfast was awful.

  • Stayed August 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Super 8

Helpful?
Thank Elizabeth C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmsuper8hamburg, General Manager at Super 8 Hamburg, responded to this review, November 23, 2013
Dear Elizabeth,
Thank you for taking the time for our online survey, we are apologies about the problems during your stay. we already replaced that security lock near by the laundry area, our maintenance department also working on the corridor area. We will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Again we are very sorry that we couldn't make your stay convenience but on next time when you come in town, we'll do our best to make your stay comfortable.
sincerely
Mac Champaneri.,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, Indiana
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed August 26, 2013

We arrived late to the area and just needed a simple overnight stay. The lobby area appeared clean and well maintained, but the back hallway entrance to our room had dirty carpet and had not been painted or even received minor maintenance/cleaning for a long time. Once inside the room, we continued to observe a general lack of recent maintenance, including a security lock that was half ripped off the wall. In the morning, we went down to breakfast 20 minutes before the end of the designated time and found the coffee was cold, we had to request milk and worst of all, the two remaining containers of yogurt were sitting warm in a bowl, without ice or any other type of refrigeration. This hotel displayed a 2013 "Certificate of Distinction" from TripAdvisor. Obviously, the standards necessary to receive this certificate are very low.

  • Stayed August 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank JaneDSH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmsuper8hamburg, General Manager at Super 8 Hamburg, responded to this review, November 3, 2014
We are extremely sorry for the inconvenience caused; your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future and maintain a better standard.
Sorry.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
1 review
1 of 5 bubbles Reviewed August 22, 2013

Our stay at the Super 8 Hamburg was the worst hotel experience we have ever had. Upon arrival, we noticed the hallways smelled strongly of cigarettes and the carpets were very dirty. Our room had blood splatter all across the wall and bathroom door. The bathroom door handle was completely broken and basically non-existent. The bathtub was not cleaned at all, full of stray hairs and stains. We informed the front desk staff of what we would call a "crime scene" of a room and they didn't seem to care. We ended up switching rooms to the second floor, which had a coat rack half ripped out of the wall and missing items from the room. Furthermore, the air conditioner sounded like a plane taking off and rattled like a dinosaur. I would never ever in a million years take your family to this hotel.

  • Stayed August 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Joan N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmsuper8hamburg, General Manager at Super 8 Hamburg, responded to this review, November 3, 2014
We are extremely sorry for the inconvenience caused; your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Super 8 Hamburg

Property: Super 8 Hamburg
Address: 5442 Camp Rd, Hamburg, NY 14075-2749
Phone Number:
Location: United States > New York > Hamburg
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #5 of 7 Hotels in Hamburg
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Hamburg 2*
Number of rooms: 54
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