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“Horrible Hospitality”
Review of Harbor Knoll

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Harbor Knoll
Ranked #6 of 10 Greenport B&B and Inns
Massachusetts
Level 3 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Horrible Hospitality”
Reviewed October 28, 2006

We were a group of 3 couples all around age 50 traveling to Greenport to tour the wineries. We wanted a quaint B&B and thought we had found it when looking at the Harbor Knoll web site. The pictures are absolutely accurate. The property is well kept, clean and the oceanside view is spectacular. However, my compliments end there. I wish I had read the review of the couple who went here on August 15, 2006 before I made reservations. Unfortunately, I made the reservations in July for an October visit. I could not describe this property any better than this couple did. Breakfast restrictions were puzzling - only between 8:30-9:30a.m., limited food and the food was very mediocre. Coffee was not presented until 8:30a.m. I don't care when I eat breakfast, but I want my coffee earlier than 8:30. If your guests rise at 7:00 or 7:30, for God's sake have coffee available to them. Here's a lesson I'll pass on to the readers of this review. There's a big difference between "private bath" and "ensuite bath." It never occurred to me that a private bath would not be inside my bedroom. Two of the three couples had to go down the hall to use our private baths. We NEVER would have stayed here if we had known baths were not inside the bedrooms. One couple's bathroom had ceilings so slanted that there was no shower. They had to sit or kneel on all 4's in the tub and use the shower nossle on a long hose to wash their hair and body.

B&B's are supposed to be quaint, warm and welcoming. We were never made to feel welcomed or comfortable. The Innkeeper was just OK. She had very little personality and was short on communication.

My suggestion, find a different B&B. We'll never go back.

  • Liked — view of Long Island Sound
  • Disliked — The hospitality
  • Tips/Secrets — Find a different B&B with warm and welcoming hospitality
  • Stayed October 2006, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Butlermm7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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137 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • German first
  • Any
English first
New York City
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 14, 2006

We just stayed in the Harbor Knoll for two nights and feel dissatisfied with the level of hospitality we experienced. The location itself and the property are very beautiful and the pictures displayed on their website reflect what you will get. However, we felt throughout our stay somewhat uncomfortable and limited in our freedom as guests. Examples: Breakfast is served only between 8.30-9.30am. Given that we were on vacation, we got downstairs at 9.20am the first morning and the innkeeper disapprovingly said: "Oh, do you still want the (hot) breakfast, you are SO late." We ended up opting against scrambled eggs and bacon as the innkeeper really made us feel that we posing an inconvenience (this is at a rate of $270 per room/night!). Also there was only one mini scone left in the basket and the fruit was canned, not fresh. Next morning we got up at 7.45 to make sure we get to breakfast on time but again the baskets were almost empty (2 mini scones left) and we were never offered for second helpings for the warm food (one French toast). When we politely asked if there were more scones, again the innkeeper responded by acting VERY surprised ("oh really...there are NONE left?"). The worst however came when we were about to leave. Checking out time is at 11am and we were waiting for the 12 o'clock Jitney inside the porch because it was pouring outside. The innkeeper reminded us that checking out time is at 11am!! Clearly, we knew that already and had cleaned out our room but she really seemed eager to get rid of us (young professional couple, well-dressed, clean, etc, not exactly the type of guests that would cause any trouble!). Enough ranting now, clearly the place itself is very pretty, the view to shelter island is gorgeous, but if you want to feel welcome and like to sleep in and have breakfast in peace and not feel like an inconvenience rather than a paying customer look elsewhere.

  • Liked — location
  • Disliked — innkeeper
  • Stayed August 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
7 Thank internationalcouple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed February 11, 2006

The website, which is fantastic, does not lie! This has to be the premiere B&B on the North Fork, with unparalleled views of Greenport Harbor and Shelter Island. More than that, the house is beautifully decorated, and the rooms are spacious and tastefully done. The breakfast is superb and generous in its offerings. The bar, where we we offered a complimentary glass of wine each evening at 6pm, is cute and cozy.We had a lovely time and definitely plan to come back. I stronlgy recommend Harbor Knoll to anyone who wants to get away from it all and live in the lap of luxury.

  • Stayed May 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Harbor Knoll

Property: Harbor Knoll
Address: 1 Miller Lane, 424 Fourth Street, Greenport, NY 11944
Phone Number:
Location: United States > New York > Long Island > North Fork > Greenport
Amenities:
Bar / Lounge Beach Free Breakfast Free Parking Airport Transportation
Hotel Style:
Ranked #6 of 10 B&Bs / Inns in Greenport
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Harbor Knoll 4*
Number of rooms: 5
Official Description (provided by the hotel):
Beautiful, waterfront inn with private beach and dock. Very private and quiet with wonderful gardens and breathtaking views. Elegantly decorated in the English country home style. Each of our 4 bedrooms have en suite private bathrooms. We also offer an enchanting one-bedroom cottage with kitchen, living room porch and separate entrance. So easy to reach from Manhattan--within walking distance to Greenport Hampton Jitney stop, Ferry to Shelter Island, and Greenport village and train station. You don't even need to bring a car! Close to North Fork Wineries. ... more   less 
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Also Known As:
Harbor Knoll Hotel Greenport
Harbor Knoll Greenport, NY - Long Island

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