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“a nice stay”

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Inn at Great Neck, BW Premier Collection
Ranked #1 of 2 Hotels in Great Neck
Certificate of Excellence
Reviewed December 23, 2012

We very much enjoyed our stay. Staff was very helpful and friendly.
The only problem we had was that the room we got was too hot and there was no way to cool it down even though the maintenance person tried. We had to change rooms and the 2nd room was OK.
Room and location very very convenient, and near the local train with good access to NY City.

  • Stayed: December 2012, traveled with family
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Thank DCtraveller41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Franklin M, General Manager at Inn at Great Neck, BW Premier Collection, responded to this reviewResponded December 26, 2012

Thank you for your feedback. We are pleased to hear that our staff was friendly and accommodating during your stay at the Inn at Great Neck. It is so important to us that our guests have a pleasant experience regarding the services we provide.

I do apologize that you had a problem with the heat in your room. I am not sure why one of our maintenance team members was not able to assist you; however, I will bring it to the attention of our Director of Services and we will of course do our part to remedy the situation.

I hope that you will soon visit us again and have a better overall experience.

Thank you for your time and consideration.

All the best! Have a Happy, Healthy and Prosperous New Year!!

~Franklin

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283 - 289 of 390 reviews

Reviewed December 11, 2012

There are many great reviews about the hotel accommodations already, so my review is more for people who are planning for an event nearby. My husband and I had our wedding at the Swan Club in Roslyn which was a short driving distance from Great Neck. We were looking for a hotel that was reasonable in price but also convenient for out of town guests. We looked at several hotels closer to where we live as well as to the wedding venue. The cheaper hotels had poor reviews and questionable cleanliness. We were looking to stay within a particular range since NYC and Long Island prices are more expensive than what our guests are used to. When we found the Inn at Great Neck, we knew we had the winner. The reservation block price they offered for the Sunday night was only $40 more than the cheapest hotel we found, but had a much higher rating in reviews.

The hotel is conveniently located in the heart of Great Neck, 3 blocks from the train station. This is perfect for guests who have no car, since a LIRR ride into Manhattan is only 25-30 minutes and goes to Penn Station, allowing multiple options for Amtrak, New Jersey transit, and even ways to get to the airports.

The Inn is very clean and beautifully decorated with a 1920s/30s theme. It’s got a lot of style and feels like a high end boutique. The staff there is very friendly and accommodating. They answered all my emails very quickly and courteously. They walked me through all the services they provide, including the late bar for post-wedding parties and shuttle services. The shuttle is provided through a third party company and you get a special rate when you book through the Inn. This shuttle service was a saving factor, since we also needed a way to transport wedding attendees who weren’t staying at the hotel but were coming from other parts of NYC. With the LIRR nearby, there were no problems getting to the Swan Club, which is not easily accessible without a car.

The hotel gave us a free upgrade from a deluxe room to a suite that consisted of the bedroom and a sitting room with couches. This allowed us to catch up with friends throughout the night. The bed was super comfy, the down comforter was perfect even though it wasn’t cold out yet. There were a lot of touches in the room that made it a well spent night at the hotel. Because we were exhausted from the wedding and had plans the next morning, we didn’t look into other amenities in the hotel such as the gym or dining. The hotel also provided us with a complimentary romance package, which included rose petals scattered on the floor and bed, and a chilled bottle of champagne. It was a very nice touch to the end of the wedding night.

The only other factor to consider, which other reviewers have mentioned, is the charge for parking your car. It costs $12 a night, which sounds ludicrous to some people who don’t live in metropolitan areas, but because Great Neck only has free street parking on Sundays, there isn’t many options unless you want to feed the meter every 2 hours. Compared to parking garages and municipal parking, the price isn’t too bad, especially when you are used to insane NYC prices.

  • Stayed: October 2012, traveled as a couple
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Thank Alice102
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Franklin M, Manager at Inn at Great Neck, BW Premier Collection, responded to this reviewResponded December 16, 2012

Thank you for sharing your Inn at Great Neck experience with us. We are very happy to read that we did what we could to make your overall experience a pleasant one. We certainly realize that people have other Hotels to choose from in the area; however, we are proud to say that we do in fact host the majority of guests for wedding and other special occasion blocks. We are not the least expensive Hotel in the area, and perhaps we will never be; however, as you described, it was our Hotel and the Hotel's team that made sure everything went well for you and your guests. We expand our services beyond the Hotel because we care and because we realize that we are after all, only part of the overall equation.

We thank you for sharing your experience with others that may be considering the Inn at Great Neck as their host hotel for a group block and/or banquet event.

Please continue to share your experience with others and we hope to have you and perhaps our guests that stayed with us again in the near future.

We will continue to do all we can to ensure we exceed our guests and customers' expectations.

All the best!

~Franklin

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Reviewed December 11, 2012

This hotel has a great breakfast! I was here with a group and the hotel is very clean and was nicely decorated for the holiday. I think that the only bad thing that I would say about the hotel is that the king size bed was not as comfortable as I had expected but the room was so clean!!

  • Stayed: December 2012, traveled on business
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Thank Valerie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Franklin M, General Manager at Inn at Great Neck, BW Premier Collection, responded to this reviewResponded December 16, 2012

Thank you so much for sharing your overall experience with us and other travelers that may be considering the inn at Great Neck as their host Hotel. We are very delighted to learn that you enjoy our amenities and services, specifically our breakfast service in our restaurant. We are also very delighted to read that you found our accommodations and common areas clean. That is very important to us as it is for so many of our guests. We're happy you enjoy the holiday decor too. It is in place for all to enjoy during the festive holiday season.

In regards to the quality of the bed, that is certainly something we are addressing and will have resolved come the spring off 2013. We have been making many enhancements and have been putting a lot of money back into the Hotel to help ensure an overall pleasant and restful stay with us. Our bedding is in the process of being changed; however, it does take a little time. It is our hopes that the next time you may choose to stay with us our rooms will be complete; however, we'll always look for ways to continue to enhance one's experience. Until next time, all the best to you and yours!

Sincerely,


~Franklin

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Reviewed November 28, 2012

Checked in for a weeks stay, the clerk blew me off for 5 minutes to answer calls while trying to check in. The room was nice, up to date, and clean. Went to the bar for dinner, had to flag a guy down to order, french onion soup was ok at best, and the chicken sandwich and fries tasted like it came out of a microwave and was nasty. If you stay here, dont eat here.

Room Tip: Choose a front room, the ones in back are next to the train tracks.
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  • Stayed: November 2012, traveled on business
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1  Thank healingsnake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Franklin M, General Manager at Inn at Great Neck, BW Premier Collection, responded to this reviewResponded November 29, 2012

Thank you for your feedback. I do appreciate you sharing it with us. I apologize that we fell short regarding our services. The guest standing in front of one of our Guest Service Agents must always take priority; however, I am of course not sure of the particular circumstances. I am sure that the person and/or guest on the phone with our agent(s) required our attention as well. Our agents should have at least let you know that they may need a minute or two. I am sorry if they did not do so.

I do also apologize for your dining experience. I will certainly bring your experience to the attention of our Food and Beverage Manager and our chefs. I know that all of our food is in fact made fresh on a daily basis. We are always willing and able to make another dish for a guest if they in fact do not like the one they chose. I do hope that you brought it to our attention at that moment and that we were able to accommodate you better.

I am happy to read that you enjoyed our accommodations; however, I realize that great accommodations without great service do in fact only add up to perhaps an average overall experience. That of course is not what we want or strive for. Our goal is to exceed the expectations of our guests, which is something that we ordinarily do.

As stated, your feedback will be brought to the attention of team that is here to serve you and others. We want and need to do better and that is always our goal.

All the best!

~Franklin

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Reviewed November 20, 2012

Our group of 6 friends (3 rooms) arrived 2 weeks after the hurricane, knowing full well that the staff at the hotel had been dealing with a full house, stressed out clientele and their own issues at home....yet none of this seemed to mar the exceptional professionalism of this lovely hotel. We were all delighted and would gladly return.

  • Stayed: November 2012, traveled with friends
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1  Thank Italia4sempre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Franklin M, General Manager at Inn at Great Neck, BW Premier Collection, responded to this reviewResponded November 21, 2012

Thank you so much for providing us with your feedback. We are very happy to hear that our team provided you with excellent service, even during a difficult time period. I am very proud of our entire team as it was a challenge; however, it is challenges that make us better as we do our best to see them as opportunities for improvement.

We hope that you will be able to visit us again in the near future. Please continue to share your experience at the Inn at Great Neck with others. Your time and consideration is appreciated. We hope that other travelers that rely on TripAdvisor for information will take your review into consideration when making their travel arrangements.

All the best to you! Have a wonderful and very Happy Thanksgiving and Holiday season.

~Franklin

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Reviewed November 19, 2012

My wife and I stayed at the Inn at Great Neck (during the aftermath of Hurricane Sandy) and found the accomodations, restaurant and service outstanding. The restaurant, housekeeping and front desk staff including Andrew, Paul and Briana were at all times, friendly and accomodating. We are most appreciative of everyone's kindness.

  • Stayed: November 2012, traveled as a couple
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Thank Bob L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Franklin M, General Manager at Inn at Great Neck, BW Premier Collection, responded to this reviewResponded November 20, 2012

Thank you for sharing your feedback with us and others. It is much appreciated. We are very pleased to hear that our staff provided you and your wife with the exceptional service you described. We are also pleased to know that our accommodations provided you with comfort in the aftermath of the storm.

We hope that you will be able to visit us again under better circumstances as Long Island continues to recover from the storm. Please continue to share your experience with others. Again, your time, consideration and feedback is very much appreciated.

Have a very Happy Thanksgiving and Holiday Season!

All the best!

~Franklin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 13, 2012

We checked in one week after hurricane Sandy as we still had no power at our home. We were treated kindly by the entire staff who always had a smile on. The Front Desk staff including Paul and Andrew were very helpful and went all out to cater to all our needs. Chambermaids were extremely accommodating and maintained the rooms in an efficient and clean manner and fulfilled all our needs since the Hotel became our home away from home during the power outage. The rooms have Keurig Coffee/Tea machines which we used extensively and the Hotel provided as much supplies as we wanted. I can not say enough about the management, Mr. Manchester - the General Manager was a delight in that he made sure every guests' needs were met and he was around all the time. We recommend this hotel highly.

Room Tip: We stayed in two different rooms on different sides and both were equally comfortable.
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  • Stayed: November 2012, traveled with family
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Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Franklin M, General Manager at Inn at Great Neck, BW Premier Collection, responded to this reviewResponded November 15, 2012

Thank you very much for sharing your honest feedback and experience with us and others that rely on TripAdvisor as a point of reference to make their travel plans. We are very happy to read that our staff made you feel at home and so very comfortable throughout your stay with us, especially during such difficult times.

Your review lets all of us know that our hard work and dedication to the Hotel and the company as a whole does not go unrecognized. Our staff loves being in the hospitality industry, which is ultimately all about taking care of people, even if we too are in a distress situation.

We certainly hope that things have and will continue to return to normal for you and those across Long Island. We also hope that you will be able to visit us again under better circumstances and enjoy our accommodations, amenities and services.

Please do not hesitate to call on us if we can accommodate you and please continue to spread the word about your positive experience with the Inn at Great Neck.

Have a thankful and wonderful holiday season...

All the best!

~Franklin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Inn at Great Neck, BW Premier Collection

Address: 30 Cuttermill Rd, Great Neck, NY 11021-3111 (Formerly Inn At Great Neck, Best Western Premier Collection)
Phone Number:
Location: United States > New York > Long Island > Great Neck
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Great Neck
Price Range: $165 - $278 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Inn at Great Neck, BW Premier Collection 4*
Number of rooms: 85
Official Description (provided by the hotel):
The Inn at Great Neck is a leading full service luxury boutique hotel inspired by the historic Jazz Age and art deco style depicting the decadent soirees of Long Island's roaring 1920's. Throughout our modern facilities, you will find chic Art Deco accents, including wall murals, hand crafted African Sapele mahogany woodwork, metal works and other artisan designs you simply cannot find today. All presented with the quality service our discerning clientele have come to expect. The Inn at Great Neck is a BW Premier Collection member and offers BW rewards points good towards free room stays. BW Rewards(R) members can earn points from a great selection of preferred partners, like Apple, or United Airlines amongst dozens of others. We are located on the Long Island's Gold Coast and within walking distance of Great Neck's antique shops, fashion shops, galleries, and restaurants. The Inn is convenient to Nassau County's corporate centers and is just two blocks from the Long Island Rail Road. You can be in New York City, within twenty two minutes. The Inn at Great Neck offers a complete array of services and amenities for corporate events and social functions. Our team of professional event coordinators will gladly help you with every detail. ... more   less 
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Also Known As:
Inn At Great Neck Hotel Great Neck
Hotel Great Neck

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