We were able to walk to several restaurants and a very short distance to the US Merchant Marine Academy! The customer service was great, very friendly and accommodating! Rates were comparable/better than most other hotels in the area and the location made it a perfect trip.More
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When they didn’t have my specified room available they went above and beyond and gave me an upgrade free of charge and close to the room I requested which was perfect and the room was beautiful the staff are very helpful very welcoming and very respectful I go to this hotel all the time because for the price everything is well worth it
Dear Shadlone,
It is great to hear that you had a first class stay! Thank you for taking the time to review our Hotel and allow others to read how exceptional our Hotel can be. We hope you come back soon, we look forward to your next visit.
Warm regards,
Raj Kapadia
General Manager
Parking situation is very confusing. When we arrived, there were a couple of spots in front that appeared to be for checking in. Then I was told i could park there for the night for $15. I asked if that gave me "i n and out" privileges and they assured me it did and they would save my place for me. We went out for dinner and, of course, someone else had parked in our spot and the rest of the spaces were also filled. They were able to squeeze me in at the end of a row of cars, but only after i tracked down the front desk clerk and got him to help..
Other amenities they advertise, and charge for, are "unavailable due to covid." These include the complimentary continental breakfast, in room refrigerator, underground parking and 24 hour front desk.
Rooms were in need of maintenance with paint peeling off the wall.
The one positive point was that the staff that was there was very friendly and tried their best to please.
I doubt that i will return.
Dear Valued Guest,
We appreciate your feedback from your recent stay at The Andrew. We regret that there were aspects of your stay that did not meet your expectations but are grateful for the opportunity to understand how we can improve.
Sincerely,
Raj Kapadia
General Manager
We were a large group of family and friends that stayed at the hotel to be able to eat at Colbeh restaurant for a weekend celebration. The hotel is in an excellent location, plenty of (kosher) food, hair and nail salons around and right near a terrific main street and the train. There is also a wonderful park right behind the hotel that the children spent the whole afternoon playing at. We had a reserved a private meeting room for hospitality for our group that worked out really well. The staff was mostly patient with us as our room keys kept deactivating.
There was no daily housekeeping, although it could be requested, but the hotel seemed very short staffed with housekeepers.
Dear Valued Guest,
Thank you for the glowing feedback following your recent stay at The Andrew. We are delighted that you had a great experience.
We look forward to a future opportunity to welcome you back.
Sincerely,
Raj Kapadia
General Manager
My family stayed here this weekend and we needed 3 rooms to attend funeral services .
For a 3 star hotel, the physical structure is decent. What makes the Andrews hotel a 5 review is their level of flexibility and service. They do their level best to try and accommodate your needs. By the end of our stay, I was no longer worried if the hotel would be flexible about things. They would either accommodate us or figure out some other way to satisfy my needs. They treated my problem like it was their problem. From early check ins for some guests and late check outs for others to small pets that remained in cages, I didn't have to stress about whether I could work things out with the hotel.
Pro-Tip: If you have a small pet that does not have an "accident" in the hotel room (or is kept in a cage), ask them to waive the pet fee at check in. I think they have to deep clean the rooms regardless of whether or not you have a pet and a small one doesn't really require a lot of additional cleaning as long as there isn't an "accident". In other words, I think during the pandemic, the front desk can waive pet fees on small pets.
Dear Valued Guest,
We are delighted to hear how enjoyable your stay was with us. Thank you for taking the time to share your kind words to other travelers.
We look forward to welcoming you back in the near future.
Warm regards,
Raj Kapadia
General Manager
My stay was for 2 nights the valet Willie was incredible and very kind and accommodating the front desk Manager Bryan was very accommodating and gave me several great suggestions for dinner. Overall great stay.
Dear victoriad180,
We are delighted to hear how enjoyable your stay was with us. Thank you for taking the time to share your kind words to other travelers.
We look forward to welcoming you back in the near future.
Warm regards,
Raj Kapadia
General Manager
