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“New Years Eve at Byblos” 5 of 5 bubbles
Review of Radisson Hotel Niagara Falls - Grand Island

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Radisson Hotel Niagara Falls - Grand Island
Ranked #2 of 6 Hotels in Grand Island
Buffalo, NY
Level Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“New Years Eve at Byblos”
5 of 5 bubbles Reviewed January 1, 2014

We have been to the former "Holiday Inn" for many years. Byblos bought this property at auction and have invested 2.5 million in the Hardware (furnace, roof, exterior etc..) This is a wonderful location along the Niagara River with plenty to do in the area. Easy to get to and a very accommodating staff upon arrival. Dinner was awesome, service excellent, hotel was clean and everything well organized and as expected. Room was clean, apparently just remodeled with new Mattresses. Excellent value for the amenities included. According to Hotel staff, more updates are on the way. Hopefully the cost will not increase too much as well.

  • Stayed December 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Arnie_Robinson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott S, General Manager at Radisson Hotel Niagara Falls - Grand Island, responded to this review, March 12, 2014
Dear Ambo,

Thank you for your positive comments about our hotel and your stay over New Years here at Byblos Niagara. We are very excited about the many changes happening at our hotel and look forward to having you as our guest for many years to come.
If I can assist in future reservations, please do not hesitate to contact me directly.
Best Regards,
Scott Swagler_GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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304 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
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  • French first
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  • Thai first
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English first
New Delhi, India
Level Contributor
94 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed December 14, 2013

My cousin in USA had booked us for a day's trip to Niagara Falls and the bus trip took us to this sprawling hotel at the end of a long drive and sight seeing. It was a very pleasant surprise and all our fatigue disappeared. The Hotel is located close to Niagara River and has a big lobby with a fire place and huge gymnasium and indoor swimming pool. The room was spacious with two queen beds and a clean big bathroom. The hotel staff was very courteous. The restaurant was huge and overlooking River Niagara. We did not have breakfast as we were to leave early.
My cousin who has visited Niagara a number of times also was amazed at the facilities and said it was much better than where she had been previously. Yes I will definitely love to return here.

  • Stayed November 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Mahendra M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
2 reviews
5 of 5 bubbles Reviewed December 11, 2013

had an amazing time staff were great the bar was great and food was great all and all great favorable place to stay!! :) very close to water as well romantic for couples looking for a getaway from city

Room Tip: all rooms are good
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  • Stayed December 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank john D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brantford, Canada
Level Contributor
77 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
2 of 5 bubbles Reviewed December 1, 2013

Stayed here for two nights. Front desk staff were good. The stairwells were filthy and run down. The room was average. The toilet didn't flush properly and the tub held water while showering. The wall heater thermostat didn't work, heat came out all the time unless it was shut off. It was to cold out to turn it off completely, so we kept the balcony door open so we didn't pass out.
For the money we payed I would recommend looking elsewhere.

  • Stayed December 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank ETraverse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canada
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed December 1, 2013

We were there for a hockey tournament. Yes, the building is a bit dated, but fantastic pool area. Spacious main floor with bar and restaurant so you don't have to leave premises. Rooms are good, river view is nice. Good quality sheets. Friendly staff. Good location on Niagara River....

  • Stayed December 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank BalmyBeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
24 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed November 29, 2013

It is 20-25 mins away from the Falls. We were a group of 30-35 people on a visit to the falls - must have occupied 15 odd rooms. The room was good, bathroom was clean and nice. No problem worth mentioning. It was a fine stay overall. This was a holiday inn before.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank luckyady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
175 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
3 of 5 bubbles Reviewed November 17, 2013

First off this hotel was in a lovely setting. Room was basic but ok. The hotel itself and common areas were a bit outdated and the elevators very slow. No restaurants close by and the one in the hotel was expensive for what is served.
The main complaint was the large amount of spiders and webs on the balcony. No maintenance service or cleaning had been done. I literally haven't seen that many spiders in one spot ever. I paid extra for the River view balcony and couldn't use it. The icing on the cake was waking up and finding two dead spiders in the bed and the bathroom floor. I mentioned it while checking out and the hostess didn't seek to care. She said it well it's that season. With basic bug termination service and a broom taken to each balcony this could be made much more less of an issue. Oh and there's no spa.
If you have a passport go to Canada and stay at the embassy suites. You can find specials around the same price.

Room Tip: If you do stay get a river view.
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  • Stayed October 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Albrecht315
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Radisson Hotel Niagara Falls - Grand Island

Property: Radisson Hotel Niagara Falls - Grand Island
Address: 100 Whitehaven Rd, Grand Island, NY 14072-1943 (Formerly Byblos Niagara Resort and Spa)
Phone Number:
Location: United States > New York > Grand Island
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Grand Island
Price Range (Based on Average Rates): $
Hotel Class:3 star — Radisson Hotel Niagara Falls - Grand Island 3*
Number of rooms: 263
Official Description (provided by the hotel):
Radisson Niagara is a country-suburban, full service hotel located on the banks of the Upper Niagara River just 12 miles from Niagara Falls and 15 miles to the Buffalo area suburbs and Downtown Buffalo. We feature 263 guest rooms and suites with either 1 king size bed or 2 double beds. Every room has a walk out balcony and over half of our rooms overlook the river and spacious grounds. Each room includes hi definition cable TV and free internet access. We are adjacent to River Oaks Golf Course, a 7,200 Muirhead designed course with privileges as well as River Oaks Marina with short term slip rentals available as well as jet ski rentals. Enjoy the tranquil setting of our hotel after a busy day at the Falls or shopping. ... more   less 
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Also Known As:
Holiday Inn Grand Island (Buffalo / Niagara) Hotel Grand Island
Grand Island Holiday Inn

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