I visit both outlets of Costa on Staines several times a week and find food, service, staff and the environment to be top notch.
However, whether you get a hot cup of coffee or not is in the lap of the gods.
I would say it's hot enough on 1 in every 3 visits. When I asked for a bit more hot milk the other day, as my coffee was served cold, the barista looked at me like I was insane.
How does one get round the problem of your favorite coffee being served cold?
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